Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Trunetto ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our platform, website, and services (collectively, the "Platform").
1. Introduction
Welcome to Trunetto. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect homeowners with smart home professionals and access smart home resources.
By using Trunetto, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect information that you voluntarily provide to us, information collected automatically through your use of the Platform, and information from third parties.
A. Information You Provide to Us
We collect information that you voluntarily provide when you:
- Create an Account: Name, email address, phone number, password, and profile information.
- Request Quotes / Use Interactive Tools: Project details (e.g., type of smart home system, number of rooms), location, budget preferences, timeline, contact information (name, email, phone number), and responses to smart home tests or security tests. This information is used to qualify and route leads.
- Post Reviews: Business ratings, review text, photos, and your name (if you choose to display it).
- Contact Us: Any information you include in customer support requests or communications.
- Business Accounts: Business name, license information, insurance details, service areas, pricing, and payment information.
B. Information Collected Automatically
When you use our Platform, we automatically collect:
- Device Information: IP address, browser type, device type, operating system.
- Usage Data: Pages viewed, time spent on pages, links clicked, search queries, interactions with interactive tools (e.g., Smart Home Designer PRO, Cost Calculator, Floor Planner, Compatibility Checker).
- Location Data: Approximate location based on IP address (precise location only with your permission).
- Cookies & Similar Technologies: See our Cookie Policy for detailed information on how we use cookies, web beacons, and other tracking technologies.
C. Information from Third Parties
- Social Media: If you sign in using social media, we receive basic profile information.
- Business Verification: License status, insurance coverage, and public business records from third-party verification services.
- Payment Processors: Payment confirmation and transaction details (we never store full credit card numbers).
3. How We Use Your Information
We use your information for the following purposes:
To Provide Our Services
- Connect homeowners with qualified smart home professionals.
- Process and fulfill quote requests.
- Facilitate communication between homeowners and businesses.
- Enable appointment scheduling and booking.
- Process payments and transactions for business accounts.
To Improve Our Platform
- Analyze usage patterns to enhance user experience.
- Develop new features and services, including improving our interactive tools.
- Conduct research and analytics.
- Test platform performance and fix bugs.
To Communicate with You
- Send quote notifications and match alerts.
- Provide customer support and respond to inquiries.
- Send account updates and service announcements.
- Deliver marketing communications (you can opt out anytime).
- Request feedback and reviews.
For Safety and Security
- Verify business credentials and licensing.
- Prevent fraud and abuse.
- Enforce our terms of service.
- Protect against security threats.
- Comply with legal obligations.
4. Information Sharing and Disclosure
We share your information in specific circumstances as outlined below:
A. Lead Distribution Disclosure (To Installers & Brands)
When you submit a project request or complete an interactive tool (e.g., Smart Home Quiz, Security Quiz, Smart Home Designer PRO) that qualifies you for a service, we share your information with matching third-party service providers or enterprise smart home brands. This is a core function of our platform to connect you with relevant professionals and products.
- Categories of Recipients:
- Local Installation Professionals: Independent smart home installers listed on our platform.
- Enterprise Smart Home Brands: Companies like SimpliSafe, Vivint, ADT, or other smart home manufacturers with whom we have direct API partnerships.
- Specific Data Shared: Your name, email address, phone number, approximate location, project details, budget preferences, timeline, and responses to smart home tests or security tests. This data is used to qualify and route leads efficiently.
- Method of Sharing: Information may be shared via email, secure web forms, or API/webhook integrations for direct, real-time lead delivery.
B. With Service Providers
We share information with trusted third-party service providers who help us operate our platform:
- Cloud hosting providers (e.g., AWS, Google Cloud).
- Payment processors (e.g., Stripe, PayPal).
- Email service providers (e.g., SendGrid, Mailchimp).
- Analytics services (e.g., Google Analytics).
- Customer support tools.
These providers are contractually obligated to protect your information and use it only for authorized purposes.
C. Affiliate Marketing (Amazon Associates)
Our platform includes links to Amazon.com and other affiliate partners. When you click on these links and make a purchase, we may earn a commission. To facilitate this, Amazon and other affiliate partners may use cookies and other tracking technologies to track your purchases. This activity is covered in more detail in our Cookie Policy.
D. For Legal Reasons
We may disclose your information if required to:
- Comply with legal obligations, court orders, or government requests.
- Enforce our terms of service and other agreements.
- Protect the rights, property, or safety of Trunetto, our users, or others.
- Investigate and prevent fraud, security issues, or technical problems.
E. Business Transfers
If Trunetto is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your choices regarding your information.
F. With Your Consent
We may share your information with third parties when you explicitly give us permission to do so.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you and receive your data in a structured, commonly used format.
Correction and Deletion
- Update or correct inaccurate information in your account settings, and request deletion of your account and personal data (subject to legal retention requirements).
Control and Consent
- Unsubscribe from marketing emails using the link in any email, manage cookie preferences in your browser settings, and opt-out of the sale of personal information (we do not sell your personal information to third parties).
State-Specific Rights
California Residents (CCPA): Right to know what personal information we collect, right to delete personal information, right to opt-out of the sale of personal information, and right to non-discrimination for exercising your rights.
European Residents (GDPR): Right to access, rectification, and erasure; right to restrict or object to processing; right to data portability; right to withdraw consent; and right to lodge a complaint with a supervisory authority.
How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: [email protected]
- Account Settings: Update information directly in your dashboard.
- Support: Submit a request through our help center.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver personalized content. For detailed information, see our Cookie Policy.
7. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Our Security Measures Include:
- Encryption: SSL/TLS encryption for data in transit.
- Access Controls: Limited employee access to personal data.
- Secure Servers: Data stored on secure, monitored servers.
- Regular Audits: Periodic security assessments and updates.
- Password Protection: Encrypted password storage.
- Two-Factor Authentication: Optional enhanced account security.
Your Responsibilities:
- Keep your password secure and confidential.
- Use a strong, unique password.
- Log out of your account when using shared devices.
- Report any suspicious activity immediately.
Note: While we strive to protect your information, no security system is 100% secure. We cannot guarantee absolute security of your data transmitted to our platform.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill your requests.
- Comply with legal, tax, or accounting requirements.
- Resolve disputes and enforce our agreements.
- Prevent fraud and ensure platform security.
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are legally required to retain it longer.
9. Children's Privacy
Trunetto is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at [email protected] and we will take steps to delete such information.
10. International Users
Trunetto is based in the United States. If you are accessing our platform from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.
11. Third-Party Links
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date.
- Sending you an email notification (if you have an account).
- Displaying a prominent notice on our platform.
Your continued use of Trunetto after any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Support: Submit a request through our Help Center
We will respond to your inquiry within 30 days of receipt.