Terms of Service

1. Agreement to Terms

These Terms constitute a legally binding agreement between you and Trunetto ("Company," "we," "us," or "our") regarding your use of the Trunetto platform, website, and services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Cookie Policy. If you do not agree with these Terms, you must not use the Platform.

2. Eligibility

You must meet the following requirements to use the Platform:

• Be at least 18 years old.
• Have the legal capacity to enter into binding contracts.
• Not be prohibited from using the Platform under applicable laws.
• Provide accurate and truthful information.
• Comply with all applicable local, state, and federal laws.

By using the Platform, you represent and warrant that you meet all eligibility requirements.

3. User Accounts

Account Creation

To access certain features, you must create an account by providing:

• Valid email address.
• Secure password.
• Accurate contact information.
• Additional information based on account type (homeowner or business).

Account Security

You are responsible for:

• Maintaining the confidentiality of your password.
• All activities that occur under your account.
• Notifying us immediately of any unauthorized access.
• Ensuring your account information remains accurate and up-to-date.

Account Types

• Homeowner Accounts: Free accounts for individuals using troubleshooting guides and searching for listed installers.
• Business Accounts: Paid accounts for smart home installers and service companies listed on the platform.

4. For Homeowners

Free Services

Trunetto is completely free for homeowners. You can browse troubleshooting guides, use free tools, search for listed installers, request quotes, and read reviews at no cost.

Your Responsibilities

As a homeowner, you agree to:

• Provide accurate project information and requirements.
• Respond to installers in a timely and respectful manner.
• Honor agreements made with installers.
• Post honest and truthful reviews based on actual experiences.
• Not use the Platform for illegal or fraudulent purposes.

No Obligation to Hire

Submitting a project request does not obligate you to hire any professional. You are free to accept or decline quotes, and choose the professional that best fits your needs.

Direct Relationships with Installers

When you engage an installer through Trunetto, you are entering into a direct contractual relationship with that installer. Trunetto is not a party to this agreement and is not responsible for the quality, safety, legality, or outcome of the services performed by any installer, or for any acts or omissions of any installer. Trunetto does not employ, endorse, certify, or guarantee any installer listed on the platform. You are solely responsible for conducting your own due diligence on any installer you choose to engage, including verifying their credentials, licenses, and insurance.

5. For Service Businesses (Installers)

Business Verification & Claiming

To maintain platform quality and activate your listing, businesses must:

• Provide valid business registration and licensing information.
• Maintain required insurance coverage.
• Submit to basic verification checks (e.g., confirming business name and contact information).
• Keep business information current and accurate.
• Claim Your Profile: By claiming your profile, you agree to these Terms and the associated fees.

Lead Distribution

Trunetto connects you with potential customers through our lead distribution system. By joining the platform, you agree to:

• Respond to leads promptly (within 24 hours recommended).
• Provide accurate quotes and timelines.
• Maintain professional communication standards.
• Honor quotes provided to customers.

Quality Standards

All business members must:

• Deliver professional, high-quality service.
• Comply with all applicable laws and regulations.
• Maintain appropriate licenses and permits.
• Respond professionally to customer feedback.
• Resolve disputes in good faith.

Performance Monitoring

We monitor business performance through customer reviews, response rates, and completion rates. Consistently poor performance may result in account suspension or termination.

No Guarantee of Leads or Work

Trunetto does not guarantee any specific volume of leads, projects, or revenue. Your success on the Platform depends on various factors, including your responsiveness, pricing, quality of service, and market demand.

6. Payments & Fees

For Homeowners

Trunetto does not charge homeowners any fees for using the Platform. All services for homeowners are completely free.

For Businesses

Business accounts operate on our fair, transparent model:

• Monthly Subscription: A recurring fee of $10 per month to maintain an active, claimed listing and access lead opportunities.
• Lead Fees: Charges apply for accepted leads, ranging from $5 to $40 per lead, based on project value, quality score, and exclusivity.
• Lead Exclusivity: Leads provided to you are exclusive and not sold to multiple installers simultaneously, unless explicitly stated otherwise for specific lead types.
• Payment Terms: Payments are processed through secure third-party processors (e.g., Stripe, PayPal). You authorize us to charge your payment method on file for monthly subscriptions and accepted leads. Failed payments may result in account suspension.
• No Contracts: You may cancel your monthly subscription at any time without penalty. Lead generation services can be paused or adjusted.

Taxes

You are responsible for all taxes associated with your use of the Platform. Prices are exclusive of applicable sales taxes, VAT, or other taxes unless otherwise stated.

7. User Content & Reviews

Your Content

You retain ownership of any content you post on the Platform, including reviews, photos, project descriptions, and business information ("User Content").

License to Trunetto

By posting User Content, you grant Trunetto a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, display, and distribute your User Content in connection with operating and promoting the Platform, including for marketing and advertising purposes.

Content Standards

All User Content must:

• Be truthful, accurate, and not misleading.
• Not infringe on others' intellectual property rights.
• Not contain offensive, defamatory, or illegal material.
• Not include personal information of others without consent.
• Comply with all applicable laws and regulations.

Review Guidelines

When posting reviews, you must:

• Base reviews on actual personal experience.
• Not post fake, fraudulent, or paid reviews.
• Not include competitors' names or comparisons.
• Focus on the service experience, not personal attacks.
• Not use reviews to threaten or extort businesses.

Content Moderation

We reserve the right to remove, edit, or refuse to publish any User Content that violates these Terms or our content policies, without prior notice.

8. Intellectual Property

All content on the Platform, including text, graphics, logos, images, software, and the compilation thereof, is the property of Trunetto or its suppliers and protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

9. Prohibited Conduct

You may not use the Platform to:

• Violate any local, state, federal, or international law.
• Infringe on others' intellectual property rights.
• Transmit viruses, malware, or harmful code.
• Engage in fraudulent or deceptive practices.
• Harass, threaten, or abuse other users.
• Post spam, unsolicited advertising, or phishing attempts.
• Attempt to gain unauthorized access to our systems or other users' accounts.

10. Disclaimers

General Disclaimer

THE PLATFORM AND ALL CONTENT, SERVICES, AND TOOLS PROVIDED THEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TRUNETTO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON THE PLATFORM.

Technical Advice Disclaimer (Troubleshooting Guides)

The troubleshooting guides and technical information provided on Trunetto.com are for informational purposes only and are not intended as professional advice. While we strive for accuracy, smart home technology is complex and constantly evolving. Following any advice or instructions from our guides is done at your own risk.

Trunetto is not liable for any damage to devices, property, or persons, or for any voided product warranties, that may result from your reliance on or use of information provided in our troubleshooting guides. Always consult with a qualified professional or the product manufacturer before attempting repairs or modifications.

Installer & Service Quality Disclaimer

Trunetto is a platform that publishes troubleshooting guides and lists independent third-party smart home installers. All businesses are reviewed before being listed, but this review covers only basic business information submitted during signup. We do not employ, endorse, recommend, certify, or guarantee the work, qualifications, or conduct of any installer on our Platform. We do not independently verify licenses, insurance, credentials, background checks, or work quality. It is solely your responsibility to interview, evaluate, and select an installer, and to confirm their qualifications, insurance, and references before engaging them. Trunetto disclaims all liability for any damages, losses, or disputes arising from your interactions with or services provided by any installer.

Tools & Calculators Disclaimer

The interactive tools, calculators, and design features (e.g., Smart Home Designer PRO, Cost Calculator, Floor Planner) provided on Trunetto.com are for estimation and planning purposes only. They are based on generalized data and user inputs, and do not constitute professional advice or guaranteed outcomes. Actual costs, compatibility, and project feasibility may vary significantly. Trunetto is not liable for any decisions made or actions taken based on the output of these tools.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRUNETTO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM; (III) ANY CONTENT OBTAINED FROM THE PLATFORM; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12. Indemnification

You agree to defend, indemnify, and hold harmless Trunetto, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Platform, including, but not limited to, your User Content, your interactions with service professionals, and your use of any information obtained from the Platform.

13. Dispute Resolution

Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Arbitration Agreement

You and Trunetto agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration in Austin, Texas, before one arbitrator. The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

Class Action Waiver

YOU AND TRUNETTO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.Further, unless both you and Trunetto agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

14. Termination

We may terminate or suspend your account and bar access to the Platform immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms. If you wish to terminate your account, you may simply discontinue using the Platform or contact us to request account deletion.

15. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Platform after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Platform.

16. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Trunetto regarding your use of the Platform.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

17. Contact Us

If you have any questions about these Terms, please contact us: