Please read these terms carefully before using Trunetto. By accessing our platform, you agree to be bound by these terms.
Last Updated: October 16, 2025
Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and Trunetto ("Company," "we," "us," or "our") regarding your use of the Trunetto platform, website, and services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Platform.
Important: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please read the Dispute Resolution section carefully.
Eligibility
You must meet the following requirements to use the Platform:
Be at least 18 years old
Have the legal capacity to enter into binding contracts
Not be prohibited from using the Platform under applicable laws
Provide accurate and truthful information
Comply with all applicable local, state, and federal laws
By using the Platform, you represent and warrant that you meet all eligibility requirements.
User Accounts
Account Creation
To access certain features, you must create an account by providing:
Valid email address
Secure password
Accurate contact information
Additional information based on account type (homeowner or business)
Account Security
You are responsible for:
Maintaining the confidentiality of your password
All activities that occur under your account
Notifying us immediately of any unauthorized access
Ensuring your account information remains accurate and up-to-date
Account Types
Homeowner Accounts: Free accounts for individuals seeking smart home services
Business Accounts: Paid accounts for service professionals and companies
For Homeowners
Free Services
Trunetto is completely free for homeowners. You can post project requests, receive quotes, compare professionals, read reviews, and book appointments at no cost.
Your Responsibilities
As a homeowner, you agree to:
Provide accurate project information and requirements
Respond to professionals in a timely and respectful manner
Honor agreements made with service professionals
Post honest and truthful reviews based on actual experiences
Not use the Platform for illegal or fraudulent purposes
No Obligation to Hire
Submitting a project request does not obligate you to hire any professional. You are free to accept or decline quotes, and choose the professional that best fits your needs.
Direct Relationships
When you hire a professional through Trunetto, you are entering into a direct contractual relationship with that professional. Trunetto is not a party to this agreement and is not responsible for the work performed.
For Service Businesses
Business Verification
To maintain platform quality, businesses must:
Provide valid business registration and licensing information
Maintain required insurance coverage
Submit to verification checks and background screening
Keep business information current and accurate
Lead Distribution
Trunetto connects you with potential customers through our lead distribution system. By joining the platform, you agree to:
Respond to leads promptly (within 24 hours recommended)
Provide accurate quotes and timelines
Maintain professional communication standards
Honor quotes provided to customers
Quality Standards
All business members must:
Deliver professional, high-quality service
Comply with all applicable laws and regulations
Maintain appropriate licenses and permits
Respond professionally to customer feedback
Resolve disputes in good faith
Performance Monitoring
We monitor business performance through customer reviews, response rates, and completion rates. Consistently poor performance may result in account suspension or termination.
Payments and Fees
For Homeowners
Trunetto does not charge homeowners any fees for using the Platform. All services for homeowners are completely free.
For Businesses
Business accounts operate on our fair, transparent preview-before-buy model:
Preview System: You receive lead previews with quality scores, project details, and pricing before any charge
2-Hour Acceptance Window: You have 2 hours to accept, decline, or make a counter-offer on each lead preview
Pay Only for Accepted Leads: Charges apply only when you explicitly accept a lead. Declined leads = no charge
Value-Based Pricing: Lead prices range from $5-$100 based on project value, quality score (0-100), and exclusivity
Auto-Refund Protection: If a customer doesn't respond within 48 hours of your contact, you receive an automatic refund
No Subscriptions: No monthly or annual fees required
No Minimums: No forced lead purchases or minimum spend requirements
No Contracts: Cancel anytime without penalty
Lead Pricing Structure
Pricing is calculated fairly based on three factors:
Project Value: Small projects ($500) cost less than large projects ($15,000+)
Lead Quality: Quality score (0-100) adjusts price based on detail level, verification, and conversion likelihood
Exclusivity: Exclusive leads (only you) cost more than shared leads (2-3 businesses)
Payments are processed through secure third-party processors (Stripe, PayPal)
You are charged only when you accept a lead preview
Auto-refunds are processed within 48 hours if customer doesn't respond
You may make counter-offers within 30% of the suggested price
You authorize us to charge your payment method on file when you accept leads
Failed payments may result in account suspension
Taxes
You are responsible for all taxes associated with your use of the Platform. Prices are exclusive of applicable sales taxes, VAT, or other taxes unless otherwise stated.
User Content and Reviews
Your Content
You retain ownership of any content you post on the Platform, including reviews, photos, project descriptions, and business information ("User Content").
License to Trunetto
By posting User Content, you grant Trunetto a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, publish, and display your User Content in connection with operating and promoting the Platform.
Content Standards
All User Content must:
Be truthful, accurate, and not misleading
Not infringe on others' intellectual property rights
Not contain offensive, defamatory, or illegal material
Not include personal information of others without consent
Comply with all applicable laws and regulations
Review Guidelines
When posting reviews, you must:
Base reviews on actual personal experience
Not post fake, fraudulent, or paid reviews
Not include competitors' names or comparisons
Focus on the service experience, not personal attacks
Not use reviews to threaten or extort businesses
Content Moderation
We reserve the right to remove, edit, or refuse to publish any User Content that violates these Terms or our content policies, without prior notice.
Prohibited Conduct
You may not use the Platform to:
Violate any local, state, federal, or international law
Infringe on others' intellectual property rights
Transmit viruses, malware, or harmful code
Engage in fraudulent or deceptive practices
Harass, threaten, or abuse other users
Post spam, unsolicited advertising, or promotional material
Attempt to gain unauthorized access to the Platform
Scrape, crawl, or harvest data from the Platform
Impersonate others or create fake accounts
Interfere with the Platform's operation or security
Circumvent any access restrictions or security measures
Use automated systems (bots) without permission
Resell or commercialize access to the Platform
Intellectual Property Rights
Trunetto's Property
The Platform, including its design, features, functionality, graphics, logos, and content (excluding User Content), is owned by Trunetto and protected by copyright, trademark, and other intellectual property laws.
Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose. This license does not include any right to:
Modify, copy, or create derivative works
Reverse engineer or decompile the Platform
Remove any copyright or proprietary notices
Use the Platform for commercial purposes (except as a business member)
Trademarks
Trunetto®, our logo, and other marks are registered trademarks. You may not use our trademarks without our prior written permission.
Disclaimers and Warranties
Platform "As Is"
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
No Guarantee of Services
Trunetto is a platform connecting homeowners with service professionals. We do not:
Employ or control service professionals
Guarantee the quality, safety, or legality of services provided
Verify all information provided by businesses or homeowners
Guarantee that professionals will respond to or complete projects
Assume liability for services rendered by professionals
Third-Party Content
We are not responsible for the accuracy, completeness, or legality of User Content or information provided by third parties.
Verification Limitations
While we verify certain business credentials, we cannot guarantee the accuracy of all information or the quality of services provided. You should conduct your own due diligence before hiring any professional.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUNETTO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of profits, revenue, or business opportunities
Loss of data or information
Property damage or personal injury
Work performed or not performed by service professionals
Disputes between homeowners and businesses
Unauthorized access to your account or data
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT YOU PAID TO TRUNETTO IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
Indemnification
You agree to indemnify, defend, and hold harmless Trunetto and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney fees) arising from:
Your use of the Platform
Your violation of these Terms
Your violation of any rights of third parties
Your User Content
Dispute Resolution
Between Users
Trunetto is not responsible for resolving disputes between homeowners and service professionals. Such disputes should be resolved directly between the parties. We may provide mediation services at our discretion, but are not obligated to do so.
With Trunetto
If you have a dispute with Trunetto, you agree to first contact us at [email protected] to attempt to resolve the issue informally.
Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY. Any dispute that cannot be resolved informally shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify.
The arbitration shall be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitrator's decision shall be final and binding.
Class Action Waiver
YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.
Opt-Out
You may opt out of the arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms.
Termination
By You
You may terminate your account at any time by contacting customer support or using the account deletion feature in your settings.
By Trunetto
We may suspend or terminate your account immediately, without prior notice, if you:
Violate these Terms or our policies
Engage in fraudulent or illegal activity
Abuse or harass other users
Fail to pay required fees (business accounts)
Provide false or misleading information
Pose a security risk to the Platform
Effect of Termination
Upon termination:
Your right to access the Platform immediately ceases
We may delete your account and User Content
Outstanding payment obligations remain due
Provisions that should survive termination remain in effect
General Provisions
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.
Entire Agreement
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Trunetto.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.
Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.
Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by:
Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform.
Contact Us
If you have questions about these Terms, please contact us: