Question 1

How do I find smart home professionals near me?

Accepted Answer

Simply enter your ZIP code on our homepage and select the service you need. We'll show you verified local professionals who specialize in that service. You can also browse by state or city using our directory.

Question 2

Is it free to use Trunetto as a homeowner?

Accepted Answer

Yes! Trunetto is completely free for homeowners. You can search for professionals, view their profiles, read reviews, and request quotes at no cost.

Question 3

How do I request a quote from a professional?

Accepted Answer

Visit any professional's profile page and click "Request Quote" or "Get Free Quote." Fill out the form with your project details, and the professional will contact you directly. You can also use our Get Quotes page to submit a request that matches you with multiple pros.

Question 4

Are the professionals on Trunetto verified?

Accepted Answer

We encourage all businesses to claim and verify their listings. Claimed businesses display a verification badge and have complete profiles with contact information, photos, and reviews. We recommend choosing verified professionals for the best experience.

Question 5

How do I leave a review for a professional?

Accepted Answer

After working with a professional, visit their profile page and click "Write a Review." Share your honest experience to help other homeowners make informed decisions.

Question 6

What types of smart home services can I find?

Accepted Answer

We cover a wide range of smart home services including: Security Systems, Home Automation, Audio/Visual Systems, Climate Control, Lighting Control, Networking & Wi-Fi, Smart Door Locks, and Motorized Window Treatments.

Question 7

Can I save professionals to compare later?

Accepted Answer

Yes! Create a free account to save your favorite professionals, track your quote requests, and manage your projects all in one place.

Question 8

How do I claim my business listing?

Accepted Answer

Search for your business on Trunetto and click "Claim This Business" on your profile page. You'll need to verify your ownership through email or phone verification. Once verified, you can update your profile, respond to reviews, and access all business features.

Question 9

How much does it cost to list my business?

Accepted Answer

Just $10/month for your directory listing. This includes your profile in our directory, visible contact info, photos, reviews, business hours, service areas, and unlimited organic leads. All new businesses get a 60-day free trial to experience the full platform before paying.

Question 10

What features do I get with my $10/month listing?

Accepted Answer

Your listing includes: profile in our directory, contact info visible to customers, photo gallery, customer reviews, business hours, service areas displayed, and unlimited organic leads at no extra cost. You also get access to preview paid leads and only pay for the ones you accept.

Question 11

How do leads work on Trunetto?

Accepted Answer

You get unlimited organic leads included with your $10/month listing - customers find you and contact you directly at no extra cost. For paid leads, you preview each lead first (with quality score and project details), then only pay for the ones you accept. If a customer ghosts you, you don't pay.

Question 12

How does paid lead pricing work?

Accepted Answer

Lead prices are based on project value and quality. Small projects ($5-$15 per lead), medium projects ($15-$40), large projects ($40-$100). You preview every lead before paying, and you're only charged if the customer responds after you accept.

Question 13

Is there a free trial?

Accepted Answer

Yes! All new businesses get a 60-day free trial to experience the full platform. Try all features, receive organic leads, and see how Trunetto works before your first payment.

Question 14

Can I cancel anytime?

Accepted Answer

Absolutely. No contracts, no commitments. You can pause or cancel your $10/month listing at any time directly from your dashboard.

Question 15

How do I create an account?

Accepted Answer

Click "Sign Up" in the top navigation and choose whether you're a homeowner or a business. Fill in your details and verify your email address to complete registration.

Question 16

I forgot my password. How do I reset it?

Accepted Answer

Click "Sign In" then "Forgot Password." Enter your email address and we'll send you a password reset link. The link expires in 24 hours for security.

Question 17

How do I update my business profile?

Accepted Answer

Log into your business dashboard and click "Profile" in the sidebar. From there, you can update your business name, contact info, description, photos, services, and more.

Question 18

Can I delete my account?

Accepted Answer

Yes. Contact our support team through the Contact page to request account deletion. Please note this action is permanent and cannot be undone.

Question 19

How do I change my email address?

Accepted Answer

Go to your account settings and update your email. You'll need to verify the new email address before the change takes effect.

Question 20

How are ratings calculated?

Accepted Answer

Ratings are calculated as an average of all customer reviews. Each review is weighted equally. The star rating reflects the overall satisfaction across all reviews.

Question 21

Can businesses respond to reviews?

Accepted Answer

Yes! Claimed businesses can respond to any review publicly. This helps build trust and shows potential customers that you care about feedback.

Question 22

Can I report a fake or inappropriate review?

Accepted Answer

Yes. Click the "Report" option on any review and explain the issue. Our team will investigate and remove reviews that violate our guidelines.

Question 23

Why don't I see my review on a profile?

Accepted Answer

New reviews may take up to 24 hours to appear. If your review doesn't appear after that, it may have been flagged by our automated system. Contact support for assistance.

Question 24

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor. We do not store your card details on our servers.

Question 25

How do I upgrade my subscription?

Accepted Answer

Log into your business dashboard and go to "Billing." Select the plan you want and complete the payment process. Your new features will be available immediately.

Question 26

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time from your dashboard. Your features will remain active until the end of your current billing period.

Question 27

Do you offer refunds?

Accepted Answer

We offer refunds on a case-by-case basis. Contact our support team within 7 days of purchase if you're not satisfied with your subscription.

Question 28

How does the platform fee work?

Accepted Answer

With your $10/month activation, you can bid on marketplace jobs for free (up to 3/day). When a customer accepts your bid, you confirm with "Accept & Unlock" and pay a flat platform fee ($5–$40 based on job value) to unlock their contact info. No percentages, no credits.

Question 29

The website isn't loading properly. What should I do?

Accepted Answer

Try clearing your browser cache and cookies, then refresh the page. If the issue persists, try a different browser or device. Contact support if problems continue.

Question 30

I'm not receiving emails from Trunetto.

Accepted Answer

Check your spam/junk folder first. Add support@trunetto.com to your contacts to ensure delivery. If you still don't receive emails, contact support to verify your email address.

Question 31

How do I report a bug?

Accepted Answer

Use our Contact page and select "Report a Bug." Provide as much detail as possible including the page URL, your browser, and steps to reproduce the issue.

Question 32

Is my data secure?

Accepted Answer

Yes. We use industry-standard SSL encryption for all data transmission. We never share your personal information with third parties without your consent. See our Privacy Policy for details.

Frequently Asked Questions

For Homeowners

For Businesses

Account & Profile

Reviews & Ratings

Billing & Subscriptions

Technical Support

Still have questions?