Readers keep telling us these guides actually help.
After each guide, readers can tell us whether it helped. These are the real numbers behind that feedback — how often people reach for a guide, and how often they say it did the job.
An estimate, not a measured figure — see exactly how it's calculated below. It's a conservative floor, since most people who solve their issue never leave feedback at all.
Where readers said a guide helped, by problem type
Returns that weren't really broken
A large share of "faulty" smart-home returns are dead batteries or bad Wi-Fi. A guide that walks someone through a 2.4GHz split or a transformer check can keep working hardware in the home.
Truck rolls avoided
For pro-installed systems, a technician visit runs $150–$300. When a guide resolves it at the door, that trip never has to happen.
How we estimate this
We map each guide's category to a support-complexity tier with a typical industry per-contact cost — settings & basics ≈ $1–$3 (self-serve / tier-1 chat), network & pairing ≈ $5–$12 (a live phone agent), and hardware & pro-install ≈ $25–$50+ (senior support or an RMA). We multiply each category's “said it helped” count — the times a reader tapped “Yes, this helped” on a guide — by that tier's cost and add them up. That gives the $48,000–$110,000 range above (mid-point ≈ $79,000). It's a rough model for scale, not a measured saving — real figures vary by brand and support channel. The counts update live from the site.
Your customers are already finding answers here.
When a guide helps someone, that's a support ticket that may never be filed, a no-fault return that doesn't happen, and a truck roll that stays in the depot. Partner with Trunetto to put accurate, branded help in front of your customers the moment something goes wrong.