Innr Smart Plugs Troubleshooting

Find solutions for common Innr smart plugs problems. Step-by-step guides to get your devices working again.

Browse 4 troubleshooting guides for Innr smart plugs. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Innr device.

Innr was founded in 2012 in the Netherlands by Jeroen and Rob, both former Philips executives who wanted to make Zigbee smart lighting more affordable and accessible. Innr bulbs are designed to be compatible with the Philips Hue bridge — providing a lower-cost alternative to Hue bulbs while using th...

Troubleshooting Guides (4)

Why Won't My Innr Smart Plug Pair via Zigbee?

Device: Innr Smart Plug (All Models)

Your Innr smart plug will not pair with your Zigbee hub. The Innr plug is Zigbee-only (no WiFi) and joins a Zigbee coordinator such as a Hue Bridge, SmartThings, an Echo with built-in Zigbee, or deCONZ/Hubitat, while also acting as a Zigbee repeater. Pairing fails when the plug is not reset, is too far from the hub, the hub is full, or the outlet is not powered.

easy 5 min 170 views

Why Won't My Innr Smart Plug Pair with the Hue Bridge?

Device: Innr Smart Plug (SP 120, SP 220, SP 240)

Your Innr smart plug will not pair with your Philips Hue Bridge. The Innr plug is a Zigbee device that joins the Hue Bridge like a Hue accessory and also acts as a Zigbee repeater, so pairing fails when the plug was not reset, it is too far from the bridge, the bridge is full, or the Zigbee mesh is weak.

medium 15 minutes 161 views

How Do I Set Up the Innr Outdoor Smart Plug?

Device: Innr Outdoor Plug (All Models)

You are setting up the Innr outdoor smart plug for outdoor lighting control. The plug connects to your Zigbee hub (Philips Hue bridge, SmartThings, or other Zigbee coordinator) and is weather-resistant for outdoor use. Pair it with your hub first, then plug your outdoor lights into it. This guide covers Zigbee pairing, mounting, and scheduling.

easy 10 min 73 views

Innr Smart Plug Offline or Not Responding?

Device: Innr Smart Plug (Innr Zigbee Smart Plug (SP 120, SP 220, SP 234, SP 242) on Hue or other hubs)

Your Innr smart plug shows offline or will not switch its outlet on and off from the app. The plug is a Zigbee device (and a repeater), so offline usually means it lost power or its Zigbee link, from a switched outlet, weak mesh, a needed reset, or interference, rather than a failed plug.

easy 10-20 minutes 0 views

Official Innr Support Resources

Official Website Support Center