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CTL Engineering
Audio/Video Service Technicians (low voltage) - ICS
ICS is hiring A/V Service Technicians! Industrial Communication & Sound (ICS) (www.icands.
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Role brief
Low Voltage Technician role at CTL Engineering
ICS is hiring A/V Service Technicians! Industrial Communication & Sound (ICS) (www.icands.com) is an award-winning, full-service Audio Visual and Security Integration firm with locations in Columbus and Cincinnati. ICS is a subsidiary of CTL Engineering (www.ctleng.com) – a full service consulting engineering firm with (15) locations across OH, IN, WV, KY, NC, SC and VA with a rich history over our (99) years in business. We provide civil/site design and land surveying, environmental, geotechnical, construction administration & inspection, accident reconstruction, bridge/roadway design, roofing/building envelope, A/V system design, troubleshooting and installation , and specialized testing services to the construction industry. We are looking for skilled Audio/Video Service Technicians (low voltage) who will play a key role in the planning and installation of cutting-edge AV and low voltage system solutions for our regional clients. You’ll leverage your expertise in AV technology and creative problem-solving skills while collaborating closely with institutions/municipal agencies, Architects, Engineers, and project teams to deliver customized AV designs that exceed expectations. From involvement in the concept development and/or troubleshooting to final installation, this role will guide projects through every stage of the process, ensuring seamless integration, installation, and optimal performance. If you are passionate about staying ahead of industry trends, enjoy problem-solving, and have a creative approach to designing audio/video solutions, we want to hear from you! This is more than a job posting … it's an invitation to bring your expertise to a company where innovation and passion converge seamlessly.
Highlights: ** No extensive travel – our clients are regional, typically within a 90 minute radius, but primarily within 30-60 min travel time.** * A company truck will be provided. Our new Corporate Headquarters is located in New Albany, OH.
Responsibilities: The Service Technician will be responsible for running day to day operations on the job site as well as programming CCTV, Access Control and Security Systems for Corporations, Educational Facilities, Museums, Municipalities, and Houses of Worship. You will work independently under the direction of a Department Manager. Troubleshoot systems that are not working correctly and provide necessary repairs needed to correct the deficiency. Terminate and install devices, headend and program various access control, CCTV, and security systems. Knowledge, Skills and Abilities : Strong Knowledge/
Experience: servicing surveillance systems-Ip and analog is required. Knowledge/
Experience: with Software House, AMAG and other access control systems is strongly preferred. Strong customer service skills and past customer service
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Role expectations
What the work looks like
Responsibilities and fit requirements are grouped together so candidates can scan the role without jumping between cards.
What you will own
- Install, configure, and verify low voltage technician systems for residential or small-business customers.
- Complete clean site walkthroughs, document work performed, and confirm customer handoff requirements.
- Troubleshoot device, wiring, app, network, and integration issues using a repeatable field process.
- Coordinate with dispatch, support, and operations teams so jobs move from scheduled to completed without surprises.
Requirements & fit
- Lead experience in low voltage technician, field service, smart-home installation, low-voltage work, or customer-facing technical support.
- Comfort reading install notes, diagnosing field conditions, and communicating clearly with customers.
- Licensing or manufacturer certifications may be requested depending on market and job scope.
- Reliable communication, schedule discipline, and a professional installation standard are expected.
Benefits & Candidate Tools
Match Details
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