Lead Installation Technician - Electronic Security

Role brief

Network Technician role at Diversified

About Diversified: Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back. What to Expect: At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you. As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion. IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED. How You'll Contribute: At Diversified, we design and deliver technology solutions that protect, connect and elevate the world's most complex environments. Within our Electronic Security Solutions (ESS) team, we go beyond traditional security, engineering integrated electronic security systems including IP-based access control, video surveillance and intrusion detection systems that safeguard people, assets and operations. The Lead Installation Technician - Electronic Security is a senior field role responsible for leading installation activities and supporting the successful deployment of electronic security systems across client sites. You will oversee technicians while performing hands-on installation, taking ownership of delivery to ensure systems meet scope, quality standards, and timelines. Working closely with project managers and field supervisors, you will interpret drawings, coordinate installation activities, and support system configuration, testing, and troubleshooting across access control, video surveillance, and intrusion detection systems. What You'll Do: Lead and oversee installation technicians while performing hands-on installation of electronic security systems. Deliver installation of access control, video surveillance, and intrusion detection systems in line with project scope and standards. Interpret drawings, BOMs, and system documentation to guide installation activities. Manage daily workload, priorities, and schedules, maintaining progress and escalating risks as needed. Monitor onsite performance, ensuring quality, productivity, and adherence to DIV28 specifications. Communicate effectively with site supervisors, project teams, and technicians to maintain alignment. Identify and escalate design, drawing, or material issues, including missing or defective equipment. Maintain accurate documentation, including work progress, site readiness, inventory, RFIs, and redlines. Support inventory tracking and material coordination across project sites. Provide technical guidance, troubleshooting support, and on-the-job training to installation technicians. Physical Demands: Work may occur on active construction sites with required PPE. The role involves extended periods on foot, climbing ladders and stairs, and lifting materials up to 40 pounds. Safety: Maintain and wear appropriate PPE. Ensure hazards are identified and addressed promptly. What You'll Bring: Education & Certifications: High school diploma or GED. Preferred certifications with Lenel OnGuard, Genetec, Avigilon, AMAG, S2, Honeywell, Software House, Bosch, DMP. Required Skills/Qualifications: 3+ years of experience installing access control and surveillance systems in large commercial environments. Experienced in supervising, coaching, and training technicians to company standards while providing constructive feedback. Previous experience operating scissor lifts, forklifts, boom lifts, and comparable powered industrial equipment. Experience reading construction drawings and coordinating across multiple trades. Proficiency using Teams, Outlook, OneNote, BlueBeam, Adobe Reader. Knowledge of project documentation including matrices, SRDs, UILs, JHAs, THAs, RHAs, RFIs, and redlines. Ability to maintain schedules and follow DIV28 Specifications for Quality Control (QC). Experience with Genetec, Avigilon, Lenel, AMAG, S2, Honeywell, Software House, Bosch, DMP. Mechanical retrofitting knowledge for door frames and electric hardware. Basic electrical theory knowledge (low-voltage, grounding, polarity, continuity, voltage drop). Skilled in installing, troubleshooting, and configuring ACS, CCTV, and intercom systems, including network interface access and PC admin-level changes for controllers, cameras, and switches. Clean driving record and background check eligibility. Ability to obtain a passport and travel as required. What We Offer: Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options to suit your family's needs Dental (including orthodontic coverage) and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services Commuter Benefits And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at [email protected]. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact [email protected] so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.