Sutro Troubleshooting Guides

Find solutions for all your Sutro smart home device issues. Browse 2 troubleshooting guides across 1 device categories.

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All Sutro Troubleshooting Guides (2)

Sutro Pool Monitor Showing Inaccurate pH or Chlorine Readings

Smart Pool & Spa • Sutro Smart Pool Monitor

Your Sutro floating pool monitor is reporting pH or free chlorine readings that don't match your manual test kit results. The Sutro app shows values that are significantly off — for example, pH reads 7.8 when your test strip shows 7.2, or free chlorine reads 0 ppm when you just added chlorine an hour ago. The Sutro monitor uses replaceable reagent cartridges that automatically mix with pool water samples inside the device. Each cartridge lasts about 90 days and performs roughly 1,000 individual tests. Inaccurate readings are almost always caused by an expired or air-contaminated reagent cartridge, or by the sample intake port being clogged with debris.

easy 15-30 minutes 11 views

Sutro Pool Monitor Offline or Not Connecting to WiFi

Smart Pool & Spa • Sutro Smart Pool Monitor

The Sutro floating pool monitor stops sending readings to the Sutro app, shows as offline, or fails to connect to WiFi during initial setup. Sutro connects directly to your home WiFi network (2.4 GHz only) and sends test results to the Sutro cloud every hour. If the monitor is too far from the router, the WiFi signal at the pool is too weak, or the monitor's internal WiFi module loses its configuration, readings stop updating.

easy 15 minutes 10 views