Ubiquiti UniFi Troubleshooting Guides

Find solutions for all your Ubiquiti UniFi smart home device issues. Browse 3 troubleshooting guides across 2 device categories.

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All Ubiquiti UniFi Troubleshooting Guides (3)

Why Is My UniFi Protect Camera Offline or Not Adopting?

Security Cameras • UniFi Protect Camera

Your UniFi Protect camera shows as offline or disconnected in the controller and will not adopt or re-adopt. Without adoption the camera cannot record to the NVR. This is typically caused by network connectivity issues PoE power problems firmware mismatches or controller communication failures.

hard 15-30 minutes 430 views

Why Are My UniFi Access Points Not Adopting or Showing Disconnected

Smart Hubs • UniFi Access Point

Your UniFi access point will not adopt into the UniFi Network controller or keeps showing as disconnected after adoption. The LED is white or flashing but the controller cannot manage it. This is common when setting up new APs or after a controller migration. The AP and controller must be able to discover each other on the network and many network configurations block this.

medium 15-30 minutes 194 views

How to Set Up UniFi Network System

Smart Hubs • UniFi Network Equipment

This guide covers the setup of a Ubiquiti UniFi network system including controller software installation, UniFi Dream Machine or Cloud Key initialization, access point adoption, and network configuration for VLAN segmentation, WiFi SSIDs, and firewall rules. UniFi requires the UniFi Network application for all configuration and management.

hard 2-4 hours 114 views