ADT Security Cameras Troubleshooting

Find solutions for common ADT security cameras problems. Step-by-step guides to get your devices working again.

Browse 2 troubleshooting guides for ADT security cameras. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your ADT device.

ADT Inc. is America's largest home security company, founded in 1874 as American District Telegraph in Baltimore, Maryland — making it one of the oldest security companies in the world. Now publicly traded (NYSE: ADT), the company protects over 6 million customers across the United States. ADT offer...

Troubleshooting Guides (2)

Why Is My ADT Camera Offline or Not Showing Live Feed?

Device: ADT Security Camera (Indoor, Outdoor, Doorbell Camera)

Your ADT security camera is showing offline in the ADT app and you cannot view the live feed or recorded clips. The camera may have been working previously but stopped after a WiFi change power interruption or firmware update. This prevents you from monitoring your home remotely and may affect recorded event history.

medium 15-20 minutes 81 views

Why Won't My ADT Camera Record Events?

Device: ADT Indoor/Outdoor Camera (ADT Command, ADT Blue, ADT Self Setup)

Your ADT Indoor/Outdoor Camera is not capturing video or providing a reliable live feed. When this happens, you lose the ability to control the Indoor/Outdoor Camera through the ADT app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with security cameras devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Indoor/Outdoor Camera works reliably again.

easy 5 min 60 views

Official ADT Support Resources

Official Website Support Center