Aiper Elite Pro Recall: Check If Your GS100 Is Affected and Get a Free Replacement
- Battery overheats when the cord is inserted without the adapter
- Short-circuit risk from the incorrect charging connection
- Lithium pack thermal runaway once it has overheated
Problem Description
The Aiper Elite Pro cordless robotic pool vacuum, model GS100, was recalled with the U.S. Consumer Product Safety Commission for burn and fire hazards after reports of the battery overheating. This walks through how to tell whether your unit is part of the recall, the exact charging mistake that causes the hazard, and how to claim the free replacement.
Why This Happens in Real Homes
This is a 2023 CPSC recall rather than a routine fault, so the priority is safety over troubleshooting. The Elite Pro's battery can overheat and short if the charging cord is pushed straight into the port without the adapter, and Aiper logged 17 overheating reports including a minor burn.
In practice, owners often keep using a recalled unit because it still runs, which is exactly the risk. Confirm the GS100 model on the bottom label, stop charging it, and claim the free Seagull Pro replacement instead of trying to charge around the fault.
Symptoms
- The bottom label reads model Elite Pro (GS100)
- Dark gray robot with the Aiper name on the top and front
- Unit weighs about 11.2 lb and is roughly 15.9 x 14.2 x 10 inches
- Purchased on Amazon or Aiper.com between Jan 5 and May 29, 2023
- The battery or unit gets hot during or after charging
- The charging cord has been plugged straight into the port without the adapter
- A hot smell or scorching near the charge port
- You are unsure if yours is the GS100 or the separate Seagull Pro (ZT6001)
Recognize these? Here's what usually causes it.
Common Causes
- Battery overheats when the cord is inserted without the adapter
- Short-circuit risk from the incorrect charging connection
- Lithium pack thermal runaway once it has overheated
- Design lets the bare cord seat directly in the charge port
- 17 reported overheating incidents, including one minor burn
- Continued use of the unit after an overheating event
- Storing the unit on charge and unattended
- Confusing the GS100 recall with the separate ZT6001 recall
Most fixes happen in the first 3 steps.
Fire and burn hazard: stop using and charging the recalled Elite Pro GS100 immediately. A lithium battery that has overheated can fail even when it looks fine, so do not keep using it while you wait for the replacement.
Step-by-Step Solution
Confirm you have the recalled model GS100
Turn the vacuum over and read the label on the bottom of the unit for the model name Elite Pro and the model number GS100. The recalled units are dark gray with the Aiper brand name printed on the top and front, weigh about 11.2 pounds, and measure roughly 15.9 by 14.2 by 10 inches. Every Elite Pro GS100 is covered, and they were sold on Amazon and Aiper.com between January 5 and May 29, 2023. Aiper also has a separate recall for the Seagull Pro model ZT6001, so match your model number carefully so you file the right claim.
Understand the exact hazard so you can stop it now
The battery can overheat and short-circuit when the charging cord is pushed straight into the charging port on the machine without the power adapter connected in between. Aiper received 17 reports of units overheating, including one minor burn to a fingertip. Because it is a recall for fire and burn risk, stop using and charging the Elite Pro entirely until it is replaced, rather than trying to charge it the correct way as a workaround.
Store the unit safely while you wait
The risk here is a lithium battery fire, so where you keep it matters. Do not leave the Elite Pro on charge, do not store it next to anything flammable, and keep it out of living space, for example in a detached garage or shed. Leave it at a partial charge in a cool, dry spot until you ship it back, and never leave a battery pool robot charging unattended.
Register for the recall with Aiper
Contact Aiper toll-free at 888-968-0666, open 9am to 9pm daily, or use the recall form on the official page at aiper.com/us/elite-pro-recall to start your claim. Aiper will email you a free prepaid shipping label to return the vacuum. Have your model label handy, and your proof of purchase if you still have it, though all GS100 units qualify regardless.
Return the unit and receive a free Seagull Pro
Pack the Elite Pro and ship it back using the prepaid label Aiper sends you. Once Aiper receives your returned unit, they send a free replacement, the newer Seagull Pro cordless robot, within about 7 days of receiving your return. You do not pay for the replacement or the return shipping. Because replacement offers can change over time, confirm the current remedy on the official recall page before you ship.
Charge the replacement the safe way
When the Seagull Pro arrives, always charge it through its power adapter or dock and never by pushing a bare cord into the port. Plug the adapter into the wall outlet first, connect it to the robot, and confirm the charging light comes on. Using the adapter path is the specific habit that avoids the overheating fault the Elite Pro was recalled for. For what the charging lights mean on the Seagull, see our Aiper Seagull battery and charging guide.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
The official recall notice is on Aiper at https://aiper.com/us/elite-pro-recall and on the CPSC site. Keep your return tracking until the replacement arrives. If your model number reads ZT6001 rather than GS100, you have the separate Seagull Pro recall, which has its own claim page and remedy, so do not file under the Elite Pro recall.
Battery-related failures are almost always flagged too late — the device degrades silently for days before the app catches up to what's actually happening.
- Battery overheats when the cord is inserted without the
- Short-circuit risk from the incorrect charging connection
- Lithium pack thermal runaway once it has overheated
- Design lets the bare cord seat directly in the
- 17 reported overheating incidents, including one minor burn
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
Aiper provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Aiper Elite Pro Cordless Robotic Pool Cleaner.
Source: aiper.com
Need More Help? Aiper Support
Note: The contact information below connects you directly to Aiper's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.