EZVIZ Video Doorbells Troubleshooting

Find solutions for common EZVIZ video doorbells problems. Step-by-step guides to get your devices working again.

Browse 2 troubleshooting guides for EZVIZ video doorbells. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your EZVIZ device.

EZVIZ is a smart home security brand created by Hangzhou Hikvision Digital Technology, the world''s largest manufacturer of video surveillance equipment. Hikvision launched EZVIZ in 2013 as its consumer-facing brand, separating residential products from the commercial and government surveillance bus...

Troubleshooting Guides (2)

Why Is My EZVIZ Video Doorbell Not Detecting Visitors and Missing Motion Events

Device: EZVIZ Video Doorbell (DB1C, DB2 Pro, DB2C, EP7, HP7)

Your EZVIZ video doorbell is failing to detect visitors approaching your door. People walk up to your front door and ring the bell or deliver packages without triggering any motion detection recording or push notification. You only discover missed visitors by checking if any packages arrived or through a separate security camera.

medium 15-20 min 159 views

How to Install EZVIZ DB1 Video Doorbell

Device: EZVIZ DB1 Video Doorbell (DB1, DB1C, DB1 Pro)

This guide walks you through installing the EZVIZ DB1 wired video doorbell, including existing doorbell wiring connection, wall mounting, and app configuration. The DB1 requires 8 to 24V AC existing doorbell wiring and replaces your existing doorbell with 1080p video, motion detection, two-way audio, and EZVIZ cloud or microSD storage.

hard 30-40 minutes 60 views

Official EZVIZ Support Resources

Official Website Support Center Knowledge Base