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Diversified
AV Field Implementation Manager
About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate,...
Role brief
AV Integrator role at Diversified
About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it. How You'll Contribute: The Field Implementation Manager (FIM) is responsible for overall field execution leadership, ensuring that installation activities are properly planned, coordinated, and executed in alignment with project schedules, engineering designs, and client expectations. As the primary field leader, you will manage labor resources, sequence installation activities, and drive accountability for execution quality, safety, and performance. You will work in close partnership with Project Managers, Site Supervisors, and Installation Technicians to deliver successful outcomes across complex, high-visibility projects. This is a high-impact leadership role that requires strong operational discipline, technical understanding, and the ability to lead teams in demanding environments. What You'll Do: Lead field execution strategy, planning, and daily coordination Manage labor resources, installation sequencing, and productivity Ensure alignment between field execution, engineering, and project management Oversee installation quality, safety, and adherence to standards Drive commissioning readiness and support successful project delivery What Sets This Role Apart Full ownership of field execution for complex, multi-phase projects Leadership role at the center of project delivery success Direct impact on schedule, quality, and client satisfaction What You'll Bring: Education & Certifications: High School Diploma or GED Associate's degree or equivalent experience Required Skills/Qualifications: 5+ years' experience in commercial AV systems installation 3+ years' experience in field leadership in an AV, construction, or technical environment Deep understanding of installation workflows and project delivery 3+ years' experience in commercial construction trades and settings Proficient in MS tools such as excel, word, etc. Proven ability to manage teams, schedules, and execution under pressure Travel up to 30% of the time is required Must possess a valid driver's license in their state of residence. Climb and work off ladders, elevated platforms lift 50lbs, Desired Skills/Qualifications: Leadership presence, accountability, and strong communication skills Demonstrated leadership skills to set the tone at job sites. Proficient planning abilities for pre-installation preparations and materials coordination. Efficient labor management and conflict resolution skills. Strong communication skills for 360-degree stakeholder engagement. Experience in documentation management and scope adherence. Prioritization of safety and quality in project execution. Proficiency in reading and interpreting technical drawings. What We Offer: We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance: Multiple medical plan options to fit you and your family's needs HSA & HRA company contributions Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits Basic Life, AD&D Short-Term and Long-Term Disability insurance Employee Assistance Program (EAP) Generous paid time off - 3 weeks PTO plus company holidays and floating holidays 401k with company match Paid maternity leave Healthcare and Dependent Care Flexible Spending Accounts (FSA) A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services Commuter benefits And much more
Role expectations
What the work looks like
Responsibilities and fit requirements are grouped together so candidates can scan the role without jumping between cards.
What you will own
- Install, configure, and verify av integrator systems for residential or small-business customers.
- Complete clean site walkthroughs, document work performed, and confirm customer handoff requirements.
- Troubleshoot device, wiring, app, network, and integration issues using a repeatable field process.
- Coordinate with dispatch, support, and operations teams so jobs move from scheduled to completed without surprises.
Requirements & fit
- Lead experience in av integrator, field service, smart-home installation, low-voltage work, or customer-facing technical support.
- Comfort reading install notes, diagnosing field conditions, and communicating clearly with customers.
- Licensing or manufacturer certifications may be requested depending on market and job scope.
- Reliable communication, schedule discipline, and a professional installation standard are expected.
Benefits & Candidate Tools
Match Details
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