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Public Building Authority
Low Voltage Technician
Job Description Job Description The Public Building Authority (PBA) is a joint public, non-profit organization created by Knox County and the City of Knoxville to develop, construct,...
Role brief
Network Technician role at Public Building Authority
Job Description Job Description The Public Building Authority (PBA) is a joint public, non-profit organization created by Knox County and the City of Knoxville to develop, construct, manage, and maintain a wide range of public facilities and services on their behalf. PBA oversees major construction projects, provides long-term property and grounds management for millions of square feet of buildings—including city and county facilities, parks, and parking garages—and even handles security, telecommunications infrastructure and on-street parking operations throughout the community. Governed by an 11-member board appointed by county and city leaders, the PBA works to deliver cost-effective, professional facility services that support local government operations and enhance public spaces for residents and visitors alike. Due to continued growth, PBA is seeking an Telecommunications Technician to join our Telecommunications & Information Systems team. This position reports to the Director of Information Technology and plays a key role in providing technical support to our team members. This position is on-site in Knoxville, TN and is not available for remote work. Key Responsibilities: Assumes a role for installation and maintenance projects and the work of the installation and maintenance team. Installs equipment used to switch telecommunications circuits and installs and maintains voice, data, and video switching and end devices. Places cable, and jumper wires (fiber, coax, UTP, STP, etc.) to extend circuits from telecommunications closets or telecommunications equipment rooms to workstations. Tests operation of cable and equipment after installation. Qualifications: Certificate from an accredited vocational institution or the equivalent in formal education, industry training and experience. BICSI technical certification or certification from one or more manufacturers regarding the installation and testing of fiber, copper, coaxial cable or the ability to demonstrate the equivalent in formal education, industry training, and experience. Manufacturer or other recognized training on telephone systems and equipment is desired. Combination of three (3) years of experience with Low Voltage systems (voice, data and video) cable and equipment installation. Experience with wireless network installation and troubleshooting a plus. Why Join PBA? Full-time team members enjoy an outstanding benefits package, including: 13 paid holidays. Generous time off and sick leave accrual. Comprehensive County health insurance through Blue Cross/Blue Shield. 401(a) retirement plan with a 6% employer match. County funded life insurance (1.5x salary up to $50,000). An excellent work environment. EOE and Drug-Free Workplace
Role expectations
What the work looks like
Responsibilities and fit requirements are grouped together so candidates can scan the role without jumping between cards.
What you will own
- Install, configure, and verify network technician systems for residential or small-business customers.
- Complete clean site walkthroughs, document work performed, and confirm customer handoff requirements.
- Troubleshoot device, wiring, app, network, and integration issues using a repeatable field process.
- Coordinate with dispatch, support, and operations teams so jobs move from scheduled to completed without surprises.
Requirements & fit
- Lead experience in network technician, field service, smart-home installation, low-voltage work, or customer-facing technical support.
- Comfort reading install notes, diagnosing field conditions, and communicating clearly with customers.
- Licensing or manufacturer certifications may be requested depending on market and job scope.
- Reliable communication, schedule discipline, and a professional installation standard are expected.
Benefits & Candidate Tools
Match Details
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