Why Are My Chamberlain MyQ Open and Close Notifications Not Arriving?
- Push notification permission revoked by phone OS during update
- MyQ app notification toggle disabled for the specific garage device
- Phone battery optimisation killing MyQ app background processes
Problem Description
Your Chamberlain MyQ garage door is opening and closing but you are not receiving push notifications for these events in the MyQ app. The notification bell in the app is enabled but alerts never appear on your phone even when the door is operated. MyQ notifications require push permission to be granted at the phone OS level as well as being enabled within the MyQ app notification settings for each door device.
Symptoms
- MyQ app shows activity history but no push notifications arrive
- Garage open and close events log correctly but phone never alerts
- Notifications were working then stopped after phone OS update
- MyQ sends some notifications but misses others randomly
- Alerts arrive hours late rather than within seconds of door operation
- Notifications work on one household member phone but not another
Recognize these? Here's what usually causes it.
Common Causes
- Push notification permission revoked by phone OS during update
- MyQ app notification toggle disabled for the specific garage device
- Phone battery optimisation killing MyQ app background processes
- MyQ account notification preferences reset after app update
- Do Not Disturb or Focus mode on phone blocking alert delivery
- MyQ cloud notification service outage affecting delivery
Most fixes happen in the first 3 steps.
Do not rely solely on MyQ notifications as a security alert for an unoccupied property. Use the MyQ auto-close feature as a backup so the door closes automatically even if a notification is missed.
Step-by-Step Solution
Check app notification permissions on all phones
Verify push permissions, background refresh, and focus modes for the myQ app, because OS-level restrictions are the most common cause of missing alerts.
Review alert settings per specific garage door device
Confirm open/close alerts are enabled for the correct door, since per-device toggles can be off even when account-level notifications are on.
Validate hub/bridge connectivity and cloud status
Ensure myQ gateway remains online and responsive in app, because intermittent cloud disconnects can drop event notification delivery.
Restart gateway and refresh app session
Reboot gateway, then sign out/in of app to clear stale notification tokens, since token drift can persist after app updates.
Run controlled open-close test with timestamps
Trigger a test cycle and compare door event time against push arrival, so you can isolate whether delay is event generation or phone delivery path.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Notification delays almost always return after a major iOS or Android update — background app refresh gets reset to restricted on every major OS version.
Enable both open and close alerts in MyQ rather than just close alerts. Knowing when the garage opened when you were away is often more useful than only being alerted when it closes.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- Push notification permission revoked by phone OS during update
- MyQ app notification toggle disabled for the specific garage
- Phone battery optimisation killing MyQ app background processes
- MyQ account notification preferences reset after app update
- Do Not Disturb or Focus mode on phone
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Chamberlain MyQ Smart Garage Hub ManualSource: chamberlaingroup.com
Need More Help? Chamberlain Support
Note: The contact information below connects you directly to Chamberlain's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
