Why Is My EZVIZ Camera Not Sending Motion Notifications or Push Alerts
- Motion detection alerts disabled in camera settings within the app
- Phone notification permissions denied or restricted for EZVIZ app
- Phone battery optimization killing the EZVIZ app in background
Problem Description
Your EZVIZ camera is not sending push notifications to your phone when motion is detected. The camera may be recording motion events to the SD card or cloud, but your phone does not receive any alerts. You only discover missed events when manually checking the playback timeline in the EZVIZ app.
Symptoms
- No push notifications on phone when motion occurs in camera view
- Motion detection events appear in timeline but no alert was sent
- Notifications worked before but stopped after a phone or app update
- Some cameras send notifications while others do not
- Notification sound plays but no EZVIZ alert appears in notification shade
- Notifications only arrive hours late or in batches
Recognize these? Here's what usually causes it.
Common Causes
- Motion detection alerts disabled in camera settings within the app
- Phone notification permissions denied or restricted for EZVIZ app
- Phone battery optimization killing the EZVIZ app in background
- Motion detection sensitivity set too low to trigger alerts
- Detection schedule configured to inactive hours
- Do Not Disturb mode on phone blocking notification sounds
Most fixes happen in the first 3 steps.
On some Android phones, force-stopping the EZVIZ app will completely stop all notifications until you manually open the app again. Always use the app's own notification settings rather than force-stopping.
Tools & Requirements
Step-by-Step Solution
Enable Motion Detection in Camera Settings
Open the EZVIZ app and navigate to the camera that is not sending alerts. Tap the settings gear icon, then select Detection Notification or Motion Detection. Ensure the main toggle for motion detection is turned on. Below that, verify that Push Notification or Message Alert is also enabled. Some EZVIZ cameras have separate toggles for detection and notification, both must be on. Also check that the detection sensitivity slider is set to at least medium.
Check Phone Notification Permissions
On iPhone, go to Settings, Notifications, find the EZVIZ app, and ensure Allow Notifications is enabled with Banners, Sounds, and Badges all toggled on. On Android, go to Settings, Apps, EZVIZ, Notifications, and enable all notification categories. Also check that the app is not set to deliver notifications silently. On Android, make sure the notification channel for Motion Alerts is set to Alerting, not Silent.
Disable Battery Optimization
Android phones aggressively kill background apps to save battery. Go to Settings, Battery, Battery Optimization, find the EZVIZ app, and set it to Not Optimized or Unrestricted. On Samsung phones, also go to Settings, Battery, Sleeping Apps, and remove EZVIZ from the sleeping list. On Xiaomi and MIUI devices, go to Settings, Apps, EZVIZ, Battery Saver, and select No Restrictions. iPhone does not have this issue as it handles background apps differently.
Configure Detection Schedule and Zones
In the camera settings within the EZVIZ app, check the Detection Schedule or Alarm Schedule. Ensure it covers the hours you need alerts, or set it to All Day for 24/7 monitoring. Also check the Motion Detection Area if your camera supports detection zones. Draw the zones over the areas where you want motion to trigger alerts, such as doorways, driveways, or entry points. Avoid including areas with constant movement like trees or busy roads.
Test Notifications
After configuring all settings, walk in front of the camera to trigger a motion event. Wait 15 to 30 seconds for the notification to arrive on your phone. If the notification does not appear, open the EZVIZ app and check the Message Center to see if the event was recorded. If the event appears in the Message Center but no push notification was received, the issue is with your phone notification settings. If no event appears at all, the motion detection on the camera is not triggering.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the sensor still misses events after repositioning, check whether a scheduled 'home' or 'away' mode is overriding the sensitivity setting silently.
If you receive too many false alerts from trees, pets, or shadows, adjust the detection sensitivity to a lower level or use detection zones to exclude areas with constant motion rather than disabling alerts entirely.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- Motion detection alerts disabled in camera settings within the
- Phone notification permissions denied or restricted for EZVIZ app
- Phone battery optimization killing the EZVIZ app in background
- Motion detection sensitivity set too low to trigger alerts
- Detection schedule configured to inactive hours
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official EZVIZ Camera ManualSource: ezviz.com
Need More Help? EZVIZ Support
Note: The contact information below connects you directly to EZVIZ's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
