Why Does My Ring Stick Up Cam Battery Have Purple Tint Night Vision After Firmware Update
- Firmware update changed IR filter calibration
- IR cut filter stuck in partial position
- Camera sensor calibration needs reset
Problem Description
Your Ring Stick Up Cam Battery night vision footage has developed a purple or pink tint after a recent firmware update. Daytime video looks normal but as soon as night vision activates, the entire image has an unnatural purple cast. This was not happening before the update and makes night footage look strange.
Symptoms
- Night vision has purple or pink color tint
- Issue started after firmware update
- Daytime footage looks completely normal
- Purple tint visible in live view and recordings
- IR LED indicators light up normally
- Issue affects only this camera not others
Recognize these? Here's what usually causes it.
Common Causes
- Firmware update changed IR filter calibration
- IR cut filter stuck in partial position
- Camera sensor calibration needs reset
- Corrupted firmware installation
- Color balance settings affected by update
- Hardware sensor issue exposed by new firmware
Most fixes happen in the first 3 steps.
Do not attempt to manually install older firmware versions from unofficial sources. This can brick your camera and void the warranty. Wait for official Ring firmware fixes.
Tools & Requirements
These tools will help you complete this fix.
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Step-by-Step Solution
Power Cycle the Camera
Remove the battery from your Stick Up Cam and leave it disconnected for 5 full minutes. This allows all capacitors to discharge and forces a complete hardware reset. Reinstall the battery and wait for the camera to fully reconnect. Check night vision immediately after to see if tint is resolved.
Check Night Vision Settings
In the Ring app, go to your camera Device Settings and find Night Vision. Ensure it is set to Auto rather than forced on or off. Some firmware updates reset these settings. Toggle between the options and test night vision after each change to see if any setting produces normal color.
Factory Reset the Camera
A factory reset forces the camera to recalibrate all sensor settings. Press and hold the setup button on your camera for 20 seconds until the LED flashes. The camera will restart. Set it up again in the Ring app as a new device. This often fixes calibration issues introduced by problematic firmware.
Check Ring Community for Known Issue
Visit community.ring.com and search for your camera model and purple tint. If this is a widespread firmware issue, Ring usually acknowledges it and releases a fix. Knowing it is a known issue helps set expectations and you can monitor for the fix release.
Contact Ring Support for Replacement
If the issue persists after reset and is affecting your security coverage, contact Ring support. Purple tint that survives a factory reset may indicate hardware failure triggered or exposed by the firmware update. Ring may offer replacement under warranty.
Needed for this step
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$83.98Quick Solutions
Still having issues? This is usually the deeper cause below.
If drain continues after replacing batteries, check the event history — a stuck-open sensor or rapid polling loop burns through batteries in days.
Before contacting support, document the issue by recording a night vision clip showing the purple tint and a daytime clip showing normal color. This helps support understand the problem immediately.
Firmware updates that wipe settings are more common than brands admit — many devices silently reset to factory defaults on an OTA push with no warning.
- Firmware update changed IR filter calibration
- IR cut filter stuck in partial position
- Camera sensor calibration needs reset
- Corrupted firmware installation
- Color balance settings affected by update
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Ring Stick Up Cam Battery ManualSource: ring.com
Need More Help? Ring Support
Note: The contact information below connects you directly to Ring's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Ring Compare?
Before replacing your Ring device, see how it stacks up against alternatives in our full comparison guides.
