How to Fix UniFi Protect Camera Audio Not Recording
- Audio recording disabled
- Microphone permission setting off
- Codec or stream profile mismatch
Problem Description
When your UniFi Protect UniFi Camera Audio Recording isn't working as expected, it usually traces back to one of a small number of causes — this guide covers them in order, starting with the most likely.
Symptoms
- Silent playback
- Audio icon missing
- Live view may have no sound
Recognize these? Here's what usually causes it.
Common Causes
- Audio recording disabled
- Microphone permission setting off
- Codec or stream profile mismatch
Most fixes happen in the first 3 steps.
Do not assume audio is captured just because video is recording.
Tools & Requirements
Step-by-Step Solution
Check camera audio config
Confirm microphone and audio recording options are enabled.
Validate stream profile
Ensure active profile includes compatible audio codec path.
Retest with new event clip
Record fresh event and confirm playback includes audio.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Camera issues that start suddenly almost always trace back to an upload bandwidth drop — run a speed test before assuming hardware failure.
Audio evidence settings should be validated during camera commissioning.
Live view problems that start suddenly usually trace back to an upload speed drop — the camera itself is fine, the bandwidth path to the cloud isn't.
- Audio recording disabled
- Microphone permission setting off
- Codec or stream profile mismatch
Before you go — try one of these (they fix most cases).
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Need More Help? UniFi Protect Support
Note: The contact information below connects you directly to UniFi Protect's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
