How to Fix UniFi Protect Camera Mic Not Recording Audio
- Audio recording disabled
- Codec/stream profile mismatch
- Mic permission/config issue
Problem Description
When your UniFi Protect UniFi Camera Audio Recording isn't working as expected, it usually traces back to one of a small number of causes — this guide covers them in order, starting with the most likely.
Symptoms
- No audio in playback
- Live view may have audio
- One camera affected
Recognize these? Here's what usually causes it.
Common Causes
- Audio recording disabled
- Codec/stream profile mismatch
- Mic permission/config issue
Most fixes happen in the first 3 steps.
Do not assume live audio guarantees recorded audio retention.
Tools & Requirements
Step-by-Step Solution
Check camera audio settings
Confirm microphone and audio recording options are enabled.
Validate profile compatibility
Ensure stream/record profiles support audio track retention.
Verify playback results
Create test clip and confirm audio in timeline playback.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Camera issues that start suddenly almost always trace back to an upload bandwidth drop — run a speed test before assuming hardware failure.
Per-camera profile audits catch silent audio misconfigurations early.
Live view problems that start suddenly usually trace back to an upload speed drop — the camera itself is fine, the bandwidth path to the cloud isn't.
- Audio recording disabled
- Codec/stream profile mismatch
- Mic permission/config issue
Before you go — try one of these (they fix most cases).
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Need More Help? UniFi Protect Support
Note: The contact information below connects you directly to UniFi Protect's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
