Why Is My August Lock Activity Feed Missing Events?

Problem Description

The August activity feed logs every lock and unlock — by app, keypad, auto-lock, or manual turn — with who and when. When entries are missing, some events don't appear, usually because the lock was offline when they happened or manual operations weren't detected.

Why This Happens in Real Homes

The August activity feed depends on the lock being online to upload events in real time — so missing entries usually mean the lock was offline (its WiFi bridge or radio down) when those actions happened, and the events weren't recorded or synced. Manual thumbturn operations are also detected less reliably than app or keypad actions.

Keep the lock connected — a stable WiFi bridge or the WiFi lock's own connection — so events log as they occur, and set up DoorSense for richer state detail. Update firmware and re-sync the app if the feed seems stuck. Some purely manual turns may appear with less "who" detail than app or keypad events, which is expected rather than a fault.

Symptoms

• Activity feed missing entries
• Some lock/unlock events not logged
• Manual turns not recorded
• Gaps in the history
• Events appear late
• No entries while away
• Feed not updating
• Who/when info missing

Recognize these? Here's what usually causes it.

Common Causes

• Lock offline (bridge/WiFi down) when events occurred
• Events buffered but not uploaded
• Manual thumbturn turns not always detected
• DoorSense not set up (less state detail)
• Firmware out of date
• App/account sync issue
• Bridge intermittent
• Time/timezone mismatch

Tools & Requirements

Step-by-Step Solution

1

Check which August account you are signed into

The August/Yale Access app supports multiple accounts and shared access. If you were invited as a guest, you may not see the full activity log — only lock owners and admins see all events. Open the August app, tap the lock, and check the top of the screen for your role (Owner, Admin, or Guest). If you are logged into the wrong account, sign out and sign back in with the correct email. Also check if you have the lock set up in both the old August app and the newer Yale Access app — the activity feed only shows in whichever app the lock is currently registered to.

2

Check the August Connect bridge or WiFi module

Activity feed events are stored in the August cloud, which requires the lock to have an internet connection. If you only have Bluetooth (no bridge or WiFi module), the activity feed only updates when your phone is within Bluetooth range and the app is open. For real-time remote logging, you need an August Connect WiFi Bridge plugged in within 5-10 feet of the lock, or a Yale lock with the WiFi module installed. Check the bridge status in the app — it should show a green dot. If it shows offline, unplug the bridge for 10 seconds, plug it back in, and wait for the LED to turn solid green.

3

Force refresh the activity feed

Pull down on the activity feed screen to force a refresh. If events still do not appear, close the app completely (swipe it away from the app switcher), reopen it, and check again. On Android, also check that the August app has Background App Refresh and unrestricted battery optimization — some Android phones kill background app processes, which prevents the feed from syncing. On iPhone, go to Settings > August > Background App Refresh and make sure it is enabled.

4

Check for auto-lock and DoorSense events

If manual lock/unlock events appear but auto-lock or DoorSense events are missing, those features may be disabled or misconfigured. Go to Lock Settings and check that Auto-Lock is toggled on and DoorSense is calibrated. Auto-lock events only appear in the feed when the feature is active and the lock successfully engages. If DoorSense is not calibrated, door open/close events will not log. Run the DoorSense calibration from the app settings.

Needed for this step

Door Latch Strike Plate, Stainless Steel Door L...

This helps complete the fix you are currently reading.

$7.49

View Needed Item

5

Sign out and sign back in to reset the session

If the activity feed shows a loading spinner or is completely blank, the app session token may be expired. Sign out of the August or Yale Access app: go to Account Settings > Sign Out. Then sign back in with your email and password. After signing in, open the lock and check the activity feed — it should load historical events from the cloud. If the feed remains empty after signing back in, check that the lock itself is still paired — go to Devices and confirm the lock appears. If it does not, the lock may have been removed from your account and needs to be re-added.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? August Home Support

Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does August Home Compare?

Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.