Wyze Smart Plugs Troubleshooting

Find solutions for common Wyze smart plugs problems. Step-by-step guides to get your devices working again.

Browse 5 troubleshooting guides for Wyze smart plugs. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Wyze device.

Wyze Labs is a smart home company founded in 2017 by former Amazon employees (including Yun Zhang, who worked on Amazon Kindle) in Seattle, Washington. The company disrupted the smart home market by offering feature-rich devices at unprecedented price points — launching with a $20 1080p camera that ...

Troubleshooting Guides (5)

Why Won't My Wyze Devices Connect After Changing WiFi Network or Router?

Device: Wyze Smart Home Devices (Wyze Cam v3, Wyze Cam v4, Wyze Cam Pan v2, Wyze Plug, Wyze Bulb, Wyze Lock, Wyze Thermostat, Wyze Sense Hub)

After changing your WiFi router, upgrading to mesh WiFi, or changing your WiFi password, all your Wyze devices are offline. Unlike some brands Wyze does not offer a bulk network migration tool. Each device must be individually reconnected through the Wyze app. With a household full of Wyze cameras, plugs, bulbs, locks, and sensors this process is tedious. The fastest workaround is configuring your new router with the same SSID and password as the old one so devices auto-reconnect.

medium 5-10 minutes per device 181 views

Why Won't My Wyze Plug Outdoor Turn Off?

Device: Wyze Plug Outdoor (Wyze Plug, Wyze Plug Outdoor)

Your Wyze Plug Outdoor is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the Plug Outdoor through the Wyze app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart plugs devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Plug Outdoor works reliably again.

easy 5 min 101 views

Why Won't My Wyze Outdoor Smart Plug Turn On at Its Scheduled Time?

Device: Wyze Outdoor Plug (Wyze Plug Outdoor, WLPPO1)

Your Wyze Outdoor Smart Plug is not turning on or off at its scheduled times. The plug works correctly when controlled manually from the Wyze app but schedules do not execute at the programmed time. Schedule failures are caused by the plug losing its WiFi connection at the scheduled time, the plug firmware having incorrect time zone data, or the schedule being created in a device-offline state which does not push correctly.

easy 10-15 minutes 76 views

Why Is My Wyze Plug Not Turning Off Device Completely

Device: Wyze Plug (Wyze Plug 2021, Wyze Plug Outdoor, Wyze Plug Indoor)

Your Wyze Plug shows as off in the app but the device plugged into it still receives power — the connected device LED stays on and it continues operating. This indicates the relay inside the plug is stuck in the closed (on) position and did not physically open when the off command was sent.

easy 5-10 minutes 51 views

Why Is My Wyze Plug Outdoor Energy Monitoring Not Updating?

Device: Wyze Plug Outdoor (Wyze Plug Outdoor, WLPPO1, WLPPO1-1)

Your Wyze Plug Outdoor shows zero or stale energy consumption data in the Wyze app even though the connected device is drawing power. The energy monitoring feature on the Wyze Plug Outdoor tracks wattage and usage history but requires the plug to be connected to Wyze cloud and the energy monitoring feature to be enabled in device settings.

easy 5-10 minutes 43 views

Official Wyze Support Resources

Official Website Support Center