Why Won't My Wyze Plug Outdoor Turn Off?
- A schedule, rule, or Alexa/Google automation turning it back on
- Plug offline so app commands do not reach it
- Relay stuck or welded by a high load
Problem Description
Your Wyze Plug Outdoor is stuck on and won't turn off when you tap the button in the app. Check if a schedule or automation is turning it back on immediately after you turn it off. In the Wyze app, go to the plug settings and check Rules and Schedules. An active rule may be overriding your manual control. This guide covers checking automations, power cycling, and factory reset.
Why This Happens in Real Homes
A Wyze Plug Outdoor "stuck on" is usually being turned back on by something you forgot: a schedule, a rule, or an Alexa/Google routine flips it on moments after you turn it off. The other common cause is the plug being offline — if it's dropped WiFi, your "off" tap never reaches it.
Start by auditing schedules, automations, and voice routines for anything switching it on, and confirm the plug is actually online. If it's online with no rule firing but still won't go off, power-cycle it to reset the relay; a relay that stays closed after that (often from a high-draw load) is a hardware fault.
Symptoms
- Plug stuck on, will not turn off
- App button does not switch it off
- Turns off then back on
- One outlet stuck on
- Manual button will not override
- Schedule keeps it on
- Plug unresponsive in app
- Relay clicks but stays on
Recognize these? Here's what usually causes it.
Common Causes
- A schedule, rule, or Alexa/Google automation turning it back on
- Plug offline so app commands do not reach it
- Relay stuck or welded by a high load
- Firmware glitch out of sync
- Vacation mode or a rule overriding
- Weak WiFi at the outdoor location
- Both outlets controlled together unexpectedly
- Manual button lockout
Most fixes happen in the first 3 steps.
Never exceed the smart plug maximum wattage rating listed on the device or packaging. Do not use smart plugs with space heaters, high-wattage appliances, or devices that must not be interrupted like medical equipment. Smart plugs are not designed for outdoor use unless specifically rated for it.
Step-by-Step Solution
Check if a schedule or automation is turning it back on
Before troubleshooting the plug itself, check the Wyze app for active schedules, automations, or Alexa/Google routines that might be overriding your manual off command. Tap the Wyze Plug Outdoor in the app and check Schedules — delete any that you did not intend. Also check Rules > Automations for any triggers that turn the plug on (motion sensor trigger, sunrise/sunset rule). If you use Alexa or Google Home, check those apps for routines that control the plug.
Toggle the plug off through the app
In the Wyze app, tap the Plug Outdoor device and press the power button to turn it off. The Wyze Plug Outdoor has two independently controlled outlets — check that you are toggling the correct outlet (Outlet 1 or Outlet 2). If the app shows the plug as off but the connected device is still running, the relay inside the plug may be stuck in the closed position. This is a hardware failure — see the last step.
Power cycle the plug
Unplug the Wyze Plug Outdoor from the wall outlet, wait 30 seconds, and plug it back in. The plug boots up and the WiFi indicator blinks, then goes solid. Check the app — both outlets should show as off after a power cycle (unless a schedule immediately turns them on). If the plug resets to the on state after every power cycle, check the Power Loss Recovery setting in the Wyze app — it may be set to Resume Previous State, which turns the plug back on if it was on before the power loss.
Change the Power Loss Recovery setting
In the Wyze app, tap the Plug Outdoor, go to Settings, and find Power Loss Recovery (or Power Restore). Options are: Resume Previous State (turns back on if it was on before power loss), Always On (turns on after any power loss), or Always Off. If the plug keeps turning on unexpectedly after power flickers or outages, set it to Always Off. This prevents the plug from resuming power to devices that should not auto-start (heaters, tools, etc.).
Replace the plug if the relay is stuck
If the plug physically stays on even when the app shows it as off and a power cycle does not fix it, the internal relay has welded shut. This can happen when the plug is used with high-inrush devices (heaters, motors, compressors) that exceed the relay rating. The Wyze Plug Outdoor is rated for 15A resistive loads but should not be used with loads above 12A for motor-driven devices. A stuck relay is a hardware failure — unplug the device from the outlet immediately and replace the plug. Do not continue using a plug with a stuck relay.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Use smart plugs with energy monitoring to track exactly how much electricity each appliance uses. Set up Away Mode schedules that randomly toggle lamps on and off to make your home look occupied when you are traveling.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- A schedule, rule, or Alexa/Google automation turning it back
- Plug offline so app commands do not reach it
- Relay stuck or welded by a high load
- Firmware glitch out of sync
- Vacation mode or a rule overriding
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
Wyze provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Wyze Plug Outdoor.
Source: support.wyze.com
Need More Help? Wyze Support
Note: The contact information below connects you directly to Wyze's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Wyze Compare?
Before replacing your Wyze device, see how it stacks up against alternatives in our full comparison guides.
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