Why Won't My Arlo Video Doorbell Ring My Phone or Chime?
- Push notifications disabled for Arlo app on phone
- Arlo Chime not paired with doorbell
- Doorbell WiFi signal weak causing delayed notifications
Problem Description
Your Arlo video doorbell does not ring your phone or connected chime when a visitor presses the button. Visitors press the doorbell but you receive no notification no chime sound and may not know someone is at the door until you see a recorded event later. This defeats the primary purpose of a video doorbell. The issue is typically caused by notification settings chime configuration or WiFi connectivity preventing real-time alerts.
Why This Happens in Real Homes
If pressing the doorbell rings neither your phone nor the chime, the alert isn't getting through — usually push notifications disabled for the Arlo app, a weak doorbell connection, or the button press not registering.
Start by enabling notifications for Arlo on your phone (and in the app), then confirm the doorbell has a solid WiFi signal and its battery isn't dead. Test the button in the app's live view; a doorbell that's offline or has notifications off is the common reason a press does nothing.
Symptoms
- No phone notification when doorbell button pressed
- Arlo Chime does not sound when doorbell pressed
- Doorbell records press event but no alert sent
- Notification arrives minutes late after visitor has left
- Phone rings for some presses but not others
- Existing wired chime does not sound with Arlo doorbell
Recognize these? Here's what usually causes it.
Common Causes
- Push notifications disabled for Arlo app on phone
- Arlo Chime not paired with doorbell
- Doorbell WiFi signal weak causing delayed notifications
- Do Not Disturb mode on phone silencing alerts
- Arlo app battery optimization killing background process
- Wired chime compatibility issue with Arlo transformer voltage
Most fixes happen in the first 3 steps.
If you rely on the Arlo doorbell as your only doorbell notification system and notifications are not working visitors may leave without you knowing they came. Consider keeping a traditional mechanical chime as backup until notification issues are fully resolved.
Step-by-Step Solution
Enable Push Notifications
On iPhone go to Settings then Notifications then Arlo and enable all alerts including Banners Lock Screen and Sounds. On Android go to Settings then Apps then Arlo then Notifications and enable all channels. Also in the Arlo app go to the doorbell settings and verify Push Notifications are enabled for doorbell press events specifically.
Check Arlo Chime Pairing
If you have an Arlo Chime open the Arlo app go to the doorbell settings then Chime and verify the chime is paired. If not paired follow the setup process to add the chime. Make sure the chime is plugged in and within WiFi range. If paired test by pressing the doorbell button to verify the chime sounds.
Check WiFi Signal
In the Arlo app check the doorbell WiFi signal in device settings. Weak WiFi causes delayed or missing notifications because the doorbell cannot communicate with Arlo servers quickly enough. If signal is weak install a WiFi extender near the front door. The doorbell needs strong signal for real-time push notification delivery.
Disable Battery Optimization
Android kills background apps to save battery which prevents Arlo from receiving instant push notifications. Go to Settings then Battery then Arlo and set to Unrestricted. On Samsung also check Background Usage Limits and remove Arlo from sleeping apps list.
Check Wired Chime Compatibility
If you connected the Arlo doorbell to existing wired chime wiring the transformer must provide adequate voltage. Arlo doorbells need 16V to 24V AC transformer. If your existing transformer is underpowered the doorbell works but the wired chime may not sound. Check transformer rating and upgrade if below 16V 30VA.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Camera issues that start suddenly almost always trace back to an upload bandwidth drop — run a speed test before assuming hardware failure.
Set a distinctive notification sound for Arlo doorbell alerts in your phone settings so you can distinguish doorbell presses from other app notifications even when your phone is in your pocket.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Push notifications disabled for Arlo app on phone
- Arlo Chime not paired with doorbell
- Doorbell WiFi signal weak causing delayed notifications
- Do Not Disturb mode on phone silencing alerts
- Arlo app battery optimization killing background process
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
Arlo provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Arlo Video Doorbell.
Source: us.arlo.com
Need More Help? Arlo Support
Note: The contact information below connects you directly to Arlo's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Arlo Compare?
Before replacing your Arlo device, see how it stacks up against alternatives in our full comparison guides.
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