Arlo Video Doorbells Troubleshooting

Find solutions for common Arlo video doorbells problems. Step-by-step guides to get your devices working again.

Browse 10 troubleshooting guides for Arlo video doorbells. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Arlo device.

Arlo Technologies is a smart home security company headquartered in Carlsbad, California. Originally developed as a product line within Netgear, Arlo spun off as an independent publicly-traded company (NYSE: ARLO) in 2018. The company pioneered wire-free, battery-powered security cameras and has evo...

Troubleshooting Guides (10)

Why Does My Arlo Video Doorbell Not Ring Inside the House

Device: Arlo Video Doorbell (Arlo Essential Video Doorbell, Arlo Video Doorbell 2K, Arlo Wired Doorbell)

Someone presses your Arlo doorbell and you get a phone notification but your indoor chime does not ring. The doorbell records visitors fine but without the audible indoor chime you miss visitors when your phone is on silent. The Arlo doorbell requires either the existing wired chime to be connected properly or an Arlo Chime accessory for indoor sound.

easy 10-15 minutes 160 views

Why Won't My Arlo Doorbell Ring or Send Alerts?

Device: Arlo Video Doorbell (Essential, Wire-Free)

Your Arlo Video Doorbell is having video quality, recording, or streaming issues. The Video Doorbell may show blurry footage, fail to record events, or have difficulty streaming a live feed, which compromises your ability to monitor your home. Specifically, the issue involves not ringing or sending alerts. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

medium 10-15 minutes 137 views

Why Won't My Arlo Doorbell Quick Reply Work?

Device: Arlo Video Doorbell (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Video Doorbell has stopped working properly or is malfunctioning. The Video Doorbell is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves doorbell quick reply not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 5 min 99 views

Why Won't My Arlo Video Doorbell Ring My Phone or Chime?

Device: Arlo Video Doorbell (Arlo Essential Video Doorbell, Arlo Essential Video Doorbell 2nd Gen, Arlo Video Doorbell Wired)

Your Arlo video doorbell does not ring your phone or connected chime when a visitor presses the button. Visitors press the doorbell but you receive no notification no chime sound and may not know someone is at the door until you see a recorded event later. This defeats the primary purpose of a video doorbell. The issue is typically caused by notification settings chime configuration or WiFi connectivity preventing real-time alerts.

easy 10-15 minutes 76 views

How to Install Arlo Video Doorbell

Device: Arlo Video Doorbell (Video Doorbell, Video Doorbell 2K)

This guide covers the wired installation of the Arlo Video Doorbell, including existing 16 to 24V AC doorbell wiring connection, mounting bracket installation, and Arlo app setup for smart alerts, package detection, and two-way audio. The Arlo Video Doorbell integrates with Alexa and Google Home for announcement and live view on compatible displays.

hard 45-60 minutes 70 views

How Do I Set Up the Arlo Chime 2?

Device: Arlo Chime 2 (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Chime 2 is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the Chime 2 through the Arlo app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Chime 2 works reliably again.

easy 10 min 63 views

How Long Does the Arlo Wire-Free Doorbell Battery Last?

Device: Arlo Video Doorbell (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Video Doorbell is experiencing battery drain or power issues that affect its reliability. When this happens, you lose the ability to control the Video Doorbell through the Arlo app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Video Doorbell works reliably again.

easy 10 min 60 views

Why Won't My Arlo Video Doorbell Chime Work?

Device: Arlo Video Doorbell (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Video Doorbell has stopped working properly or is malfunctioning. The Video Doorbell is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves chime not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

medium 20 min 51 views

How Do I Install the Arlo Video Doorbell Wire-Free?

Device: Arlo Video Doorbell (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Video Doorbell is having trouble during initial setup, installation, or configuration. Getting the Video Doorbell properly connected and configured is essential before it can be controlled through the Arlo app or integrated with your smart home system. Specifically, the issue involves wire-free install. The steps below walk you through diagnosing the root cause and applying proven fixes so your Video Doorbell works reliably again.

easy 20 minutes 44 views

Why Is My Arlo Video Doorbell AVD2001 Firmware Update Stuck for Days and Not Completing?

Device: Arlo Video Doorbell Wire-Free (Arlo Video Doorbell Wire-Free AVD2001, Arlo Video Doorbell AVD1001)

Your Arlo Video Doorbell shows a firmware update in progress in the Arlo Secure app but it has been stuck in the Updating state for two or more days without completing. The doorbell continues to record events and ring your chime during this time but the firmware status never changes. Some users see a Firmware could not be updated error message after waiting, while others see the update hang indefinitely with no error. The Arlo development team acknowledged this as a known issue affecting AVD2001 and AVD1001 doorbell models on their community forums.

easy 30-45 minutes 25 views

Official Arlo Support Resources

Official Website Support Center