Vivint Video Doorbells Troubleshooting

Find solutions for common Vivint video doorbells problems. Step-by-step guides to get your devices working again.

Browse 4 troubleshooting guides for Vivint video doorbells. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Vivint device.

Troubleshooting Guides (4)

How Do I Set Up the Vivint Doorbell Camera Pro Gen 2?

Device: Vivint Doorbell Pro (All Models)

Your Vivint Doorbell Pro is not capturing video or providing a reliable live feed. When this happens, you lose the ability to control the Doorbell Pro through the Vivint app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with video doorbells devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Doorbell Pro works reliably again.

easy 5 min 120 views

Why Is My Vivint Doorbell Night Vision So Poor?

Device: Vivint Doorbell Camera (All Models)

Your Vivint Doorbell Camera is experiencing issues related to night vision poor. This affects your ability to control the Doorbell Camera through the Vivint app, scheduled automations, and voice assistants. Specifically, the issue involves night vision poor. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell Camera works reliably again.

easy 5 min 106 views

Why Is My Vivint Doorbell Camera Night Vision Poor?

Device: Vivint Doorbell Camera (All Models)

Your Vivint Doorbell Camera is experiencing issues related to night vision. This affects your ability to control the Doorbell Camera through the Vivint app, scheduled automations, and voice assistants. Specifically, the issue involves night vision. The steps below walk you through diagnosing the root cause and applying proven fixes so your Doorbell Camera works reliably again.

easy 15 minutes 64 views

Why Won't My Vivint Doorbell Camera Work After Moving?

Device: Vivint Doorbell Camera (Vivint Doorbell Camera Gen 1, Gen 2, Doorbell Camera Pro)

You moved into a home with an existing Vivint system and the doorbell camera is not working. The previous owners had Vivint service but cancelled or transferred it before moving out. The doorbell camera may power on and show lights but will not connect to your phone or record video. Inherited Vivint equipment requires account activation and service to function which means the hardware alone is useless without a paid subscription.

hard 30-45 minutes 49 views

Official Vivint Support Resources

Official Website Support Center