Vivint Video Doorbells Troubleshooting

Find solutions for common Vivint video doorbells problems. Step-by-step guides to get your devices working again.

Browse 4 troubleshooting guides for Vivint video doorbells. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Vivint device.

Vivint was co-founded in 1999 by Todd Pedersen and Keith Nellesen in Provo, Utah, originally as APX Alarm Security Solutions. The company rebranded to Vivint in February 2011 to reflect its expansion beyond burglar alarms into full smart home automation. Vivint offers professionally installed and mo...

Troubleshooting Guides (4)

How Do I Set Up the Vivint Doorbell Camera Pro Gen 2?

Device: Vivint Doorbell Pro (All Models)

You are installing the Vivint Doorbell Camera Pro Gen 2. The camera mounts at your front door and connects to existing doorbell wiring (requires 16-24V AC transformer). It provides 2K video, HDR, person detection, and package detection. This guide covers removing your old doorbell, mounting the bracket, connecting wires, and completing setup in the Vivint app.

easy 5 min 271 views

Why Is My Vivint Doorbell Night Vision So Poor?

Device: Vivint Doorbell Camera (All Models)

Your Vivint doorbell camera's night vision quality is poor - the after-dark image is dark, blurry, washed out, or ruined by glare. Night vision relies on infrared LEDs around the lens, so a dirty lens, IR reflecting off nearby surfaces or a storm door, bright porch/street lighting, or low doorbell voltage are the usual culprits. This guide covers cleaning the lens, fixing IR reflections, and the settings that restore a usable night image.

easy 5 min 140 views

Why Is My Vivint Doorbell Camera Night Vision Poor?

Device: Vivint Doorbell Camera (All Models)

Your Vivint Doorbell Camera's night vision is poor - dark, grainy, washed out, or blinded by glare after dark. The doorbell uses infrared LEDs around the lens to see at night, so most night-vision problems come from a dirty lens, IR reflecting off the door frame or a storm door, or the porch light and headlights confusing the exposure. This guide covers cleaning, positioning, and the settings that fix a poor night image.

easy 15 minutes 84 views

Why Won't My Vivint Doorbell Camera Work After Moving?

Device: Vivint Doorbell Camera (Vivint Doorbell Camera Gen 1, Gen 2, Doorbell Camera Pro)

You moved into a home with an existing Vivint system and the doorbell camera is not working. The previous owners had Vivint service but cancelled or transferred it before moving out. The doorbell camera may power on and show lights but will not connect to your phone or record video. Inherited Vivint equipment requires account activation and service to function which means the hardware alone is useless without a paid subscription.

hard 30-45 minutes 76 views

Official Vivint Support Resources

Official Website Support Center