Vivint Smart Thermostats Troubleshooting

Find solutions for common Vivint smart thermostats problems. Step-by-step guides to get your devices working again.

Browse 3 troubleshooting guides for Vivint smart thermostats. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Vivint device.

Troubleshooting Guides (3)

Why Won't My Vivint Smart Thermostat Heat?

Device: Vivint Element Thermostat (All Models)

Your Vivint Element Thermostat is not reading or maintaining the correct temperature settings. When this happens, you lose the ability to control the Element Thermostat through the Vivint app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart thermostats devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Element Thermostat works reliably again.

easy 5 min 119 views

How Do I Set Up the Vivint Smart Thermostat?

Device: Vivint Element (All Models)

Your Vivint Element is not reading or maintaining the correct temperature settings. When this happens, you lose the ability to control the Element through the Vivint app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart thermostats devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Element works reliably again.

easy 5 min 84 views

Why Is My Vivint Thermostat Not Cooling, Showing Offline, or Not Responding?

Device: Vivint Smart Thermostat (Vivint Smart Thermostat, Vivint Element Thermostat)

Your Vivint smart thermostat is either not cooling your home, showing offline in the Vivint app, or not responding to commands. You set the thermostat to cool but the AC does not turn on, or the thermostat appears offline and you cannot control it remotely. This is frustrating because the Vivint thermostat is part of your integrated smart home system and when it goes offline your automations, schedules, and remote control all stop working. The thermostat may display a temperature but refuse to activate the cooling system, or it may be completely unresponsive on the Vivint panel and app.

medium 15-30 minutes 61 views

Official Vivint Support Resources

Official Website Support Center