Lockly Troubleshooting Guides

Find solutions for all your Lockly smart home device issues. Browse 3 troubleshooting guides across 1 device categories.

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All Lockly Troubleshooting Guides (3)

Lockly Smart Lock Bluetooth Pairing Failed — How to Fix

Smart Locks • Lockly Device

Your Lockly smart lock won't pair with the Lockly app or keeps showing as offline. The lock may have worked previously but now refuses to connect, or you are setting it up for the first time and pairing fails. Most Lockly connection issues stem from Bluetooth range, battery levels, or app permissions.

easy 15-20 minutes 299 views

Why Won't My Lockly Smart Lock Connect to the App or Update Firmware?

Smart Locks • Lockly Smart Lock

Your Lockly smart lock will not connect to the Lockly app via Bluetooth, or a firmware update started but failed partway through — leaving the lock unresponsive or stuck in update mode. Lockly locks (Secure, Secure Pro, Secure Link, Vision, Guard) connect via Bluetooth first, then optionally through a WiFi hub for remote access. Bluetooth pairing failures are usually caused by distance (stay within 3 feet), OS permission issues, or the lock being paired to another phone. Firmware update failures can leave the lock in a recovery state that requires a specific reset sequence to restore.

easy 15-20 minutes 211 views

How to Fix a Lockly Firmware Update That Failed or Won't Complete

Smart Locks • Lockly Smart Lock

Lockly firmware update failures occur when update transfer or validation does not complete, leaving the lock stuck updating, offline, or partially responsive. This is distinct from setup or generic connectivity issues.

medium 20-40 minutes 72 views