Ring Error Code P1-73: Why Is My Chime Pro WiFi Extender Not Working?

Problem Description

Ring error P1-73 indicates Chime Pro WiFi extender stopped working. Chime may make sounds but no longer extends WiFi to Ring devices.

Why This Happens in Real Homes

P1-73 on the Chime Pro specifically means the WiFi extender function stopped working even though the doorbell chime function still works. The Chime Pro has two separate radios — one for its own WiFi connection and one for the extended network it broadcasts. The extension radio can fail independently. First try unplugging the Chime Pro for 30 seconds. If that does not fix it, remove the Chime Pro from the Ring app and set it up again from scratch. During setup, the app will ask whether you want to use the WiFi extender feature — make sure you enable it. After setup, check your doorbell's Device Health to confirm it connected to the Chime Pro's extended network.

Symptoms

• P1-73 error
• Ring devices show weak signal despite Chime Pro
• Sounds work but WiFi extension does not
• Other Ring devices offline
• Poor RSSI on doorbell
• Chime Pro network not visible

Recognize these? Here's what usually causes it.

Common Causes

• Lost internet connection
• Router settings blocking extender
• Too far from router
• Interference from devices
• Firmware needs update
• Hardware issue

Step-by-Step Solution

1

Power Cycle

Unplug Chime Pro 60 seconds. Plug in and wait 3-4 minutes for full restart including WiFi extender.

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2

Check Placement

Chime Pro should be halfway between router and Ring devices. 15-30 feet from router best.

3

Verify Router Settings

Disable AP Isolation in router. Enable client-to-client communication. Enable UPnP.

4

Update Firmware

In Ring app, check Chime Pro settings for updates. Install and wait for restart.

5

Factory Reset

Hold button 20 seconds until rapid flash. Set up as new, relink Ring devices to Chime Pro network.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? Ring Support

Note: The contact information below connects you directly to Ring's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

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