Ring Error Code P1-73: Why Is My Chime Pro WiFi Extender Not Working?
- Lost internet connection
- Router settings blocking extender
- Too far from router
Problem Description
Ring error P1-73 indicates Chime Pro WiFi extender stopped working. Chime may make sounds but no longer extends WiFi to Ring devices.
Symptoms
- P1-73 error
- Ring devices show weak signal despite Chime Pro
- Sounds work but WiFi extension does not
- Other Ring devices offline
- Poor RSSI on doorbell
- Chime Pro network not visible
Recognize these? Here's what usually causes it.
Common Causes
- Lost internet connection
- Router settings blocking extender
- Too far from router
- Interference from devices
- Firmware needs update
- Hardware issue
Most fixes happen in the first 3 steps.
Factory reset disconnects Ring devices using extended network. Reconnect those devices afterward.
These tools will help you complete this fix.
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Step-by-Step Solution
Power Cycle
Unplug Chime Pro 60 seconds. Plug in and wait 3-4 minutes for full restart including WiFi extender.
Needed for this step
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$239.99Check Placement
Chime Pro should be halfway between router and Ring devices. 15-30 feet from router optimal.
Verify Router Settings
Disable AP Isolation in router. Enable client-to-client communication. Enable UPnP.
Update Firmware
In Ring app, check Chime Pro settings for updates. Install and wait for restart.
Factory Reset
Hold button 20 seconds until rapid flash. Set up as new, relink Ring devices to Chime Pro network.
Quick Solutions
Still having issues? This is usually the deeper cause below.
This usually happens right after a router reboot or ISP change — the device rejoins the network but drops its cloud session silently.
After setup, go to Ring doorbell Device Health and Change WiFi Network to select Chime Pro network.
Most WiFi drop-offs happen right after a router reboot or ISP swap — the device reconnects to the network but silently loses its cloud registration.
- Lost internet connection
- Router settings blocking extender
- Too far from router
- Interference from devices
- Firmware needs update
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Ring Chime Pro owners.
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Official Manufacturer Manual
If you need the complete manufacturer documentation for advanced setup, wiring diagrams, or detailed specifications, you can download the official manual below. The manual includes full technical instructions directly from the manufacturer and may help if your issue requires deeper troubleshooting.
Download the Official Ring Chime Pro ManualSource: ring.com
Need More Help? Ring Support
Note: The contact information below connects you directly to Ring's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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