How Do I Set Up Lorex Cloud Storage?
- Camera model doesn't support Lorex cloud storage
- No active cloud subscription (or trial expired)
- Camera/NVR not connected to the internet
Problem Description
You want to set up cloud storage for your Lorex security cameras as a backup to local NVR recording. Lorex cloud storage is available on select camera models and requires a subscription. This guide covers checking compatibility, creating a Lorex cloud account, and configuring cameras to upload clips.
Why This Happens in Real Homes
Lorex cloud storage is an offsite backup to your local NVR recording - useful because footage survives even if the recorder is stolen or the drive fails - but it's available only on select camera models and requires a subscription. So the first thing to establish is whether your specific camera supports cloud storage at all; if it doesn't, no configuration will add it, and local NVR/microSD recording is your storage. For supported cameras, you create a Lorex cloud account, subscribe, and then enable cloud upload per camera in the app.
Once it's set up, cloud recording depends entirely on a solid internet connection, since every saved clip has to upload. A camera or NVR without a stable connection, or a home with weak upload bandwidth, will record locally but fail to push clips to the cloud - the local footage looks fine while the cloud stays empty. Confirm the device is online with adequate upload speed, that cloud upload is enabled for each supported camera, and that your account is linked correctly. If cloud clips stopped after a trial or subscription lapsed - often because a payment method expired - renewing the plan restores uploads. Keep firmware current, since cloud features are tied to it.
Symptoms
- Unsure if the camera supports cloud storage
- No cloud clips saving despite recording locally
- Cloud option missing in the app
- Subscription active but no uploads
- Want offsite backup of footage
- Cloud clips stop after the trial
- Only some cameras upload to cloud
- Cloud playback unavailable
Recognize these? Here's what usually causes it.
Common Causes
- Camera model doesn't support Lorex cloud storage
- No active cloud subscription (or trial expired)
- Camera/NVR not connected to the internet
- Cloud upload not enabled per camera
- Weak upload bandwidth stalling uploads
- Account not linked correctly in the app
- Firmware out of date
- Payment method lapsed, cancelling the plan
Most fixes happen in the first 3 steps.
Security cameras should be installed at least 8 feet high to prevent tampering. Check local laws regarding recording audio and video. Never aim cameras at neighboring private property. Outdoor cameras should be rated IP65 or higher for weather resistance.
Tools & Requirements
Step-by-Step Solution
Check which Lorex products support cloud storage
Lorex cloud storage is available for WiFi cameras and some IP camera systems that use the Lorex Home app. Most wired NVR systems record to the local hard drive and do not support cloud storage. If you have a wired NVR system, recordings are stored on the NVR hard drive — cloud is not an option. For WiFi cameras (like the Lorex 2K Wire-Free cameras), cloud plans are available as an add-on.
Set up cloud storage in the Lorex Home app
Open the Lorex Home app. Tap the camera that supports cloud. Go to Settings > Cloud Storage. You will see available plans: Lorex offers a Basic plan (free, limited clips) and paid plans (monthly/yearly) with extended retention periods. Select your plan and enter payment information. After activation, motion-triggered clips are uploaded to the Lorex cloud in addition to being stored locally.
Configure which events upload to the cloud
In the Lorex Home app cloud settings, choose which events trigger cloud uploads: all motion events, person detection only, or vehicle detection only. Uploading all motion events consumes your cloud storage quota faster. Person-only uploads focus on meaningful events and extend your storage duration. Each cloud plan has a storage limit — once reached, the oldest clips are overwritten.
Access cloud recordings
In the Lorex Home app, go to the camera > Playback > Cloud. Toggle between Local and Cloud storage to view recordings from different sources. Cloud recordings are accessible from any device with the Lorex Home app logged into your account. If your NVR hard drive fails, cloud recordings are still available. Cloud clips are typically shorter than local NVR recordings — they capture the motion event, not 24/7 footage.
Compare cloud vs local NVR storage
Local NVR storage provides continuous 24/7 recording with no monthly fees, but recordings are only on the physical hard drive — if stolen or damaged, footage is lost. Cloud storage provides off-site backup of motion clips with a monthly fee, accessible from anywhere, but does not provide continuous recording. For best coverage, use both: the NVR records everything locally, and cloud backs up critical motion events.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Set up activity zones to monitor only the areas that matter like your front porch and driveway and exclude the street. This dramatically reduces false alerts while ensuring you never miss an actual event at your property.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Camera model doesn't support Lorex cloud storage
- No active cloud subscription (or trial expired)
- Camera/NVR not connected to the internet
- Cloud upload not enabled per camera
- Weak upload bandwidth stalling uploads
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Lorex Security System owners.
Lorex Fusion 4K Security Camera System w/ 3TB NVR - 16 Ch...
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Official Manufacturer Manual
Lorex provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Lorex Security System.
Source: lorex.com
Need More Help? Lorex Support
Note: The contact information below connects you directly to Lorex's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
