How to Fix UniFi Protect Event Notifications Not Sending
- Notification policy disabled
- User scope mismatch
- Mobile push permission issues
Problem Description
Missing UniFi Protect UniFi Event Notifications notifications are almost always a phone-level permission issue, not a device problem — the fix takes under two minutes once you know where to look.
Symptoms
- No push alerts
- Events visible in timeline
- Only some users notified
Recognize these? Here's what usually causes it.
Common Causes
- Notification policy disabled
- User scope mismatch
- Mobile push permission issues
Most fixes happen in the first 3 steps.
Do not assume timeline events automatically produce push notifications.
Tools & Requirements
These tools will help you complete this fix.
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Step-by-Step Solution
Check global and per-camera rules
Ensure event types are enabled for notification delivery.
Validate recipient scope
Confirm users are included in target notification groups.
Run end-to-end test
Trigger event and verify notification on each intended device.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Notification delays almost always return after a major iOS or Android update — background app refresh gets reset to restricted on every major OS version.
Notification QA should include every account expected to receive critical alerts.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- Notification policy disabled
- User scope mismatch
- Mobile push permission issues
Before you go — try one of these (they fix most cases).
Need More Help? UniFi Protect Support
Note: The contact information below connects you directly to UniFi Protect's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.