Why Is UniFi Protect Failing to Send Motion Notifications?
- notification rule scope mismatch
- mobile app notification settings disabled
- event class filters too restrictive
Problem Description
Missing UniFi Protect UniFi Motion Notification Failures notifications are almost always a phone-level permission issue, not a device problem — the fix takes under two minutes once you know where to look.
Symptoms
- No motion push alerts
- recordings exist without alerts
- only some cameras notify
Recognize these? Here's what usually causes it.
Common Causes
- notification rule scope mismatch
- mobile app notification settings disabled
- event class filters too restrictive
Most fixes happen in the first 3 steps.
Do not assume default notification policy covers newly added cameras.
Tools & Requirements
Step-by-Step Solution
Audit notification policies
Confirm cameras and event types are included in push rules.
Check client app permissions
Verify mobile push settings and background delivery.
Run live motion tests
Validate alert delivery across all intended recipients.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the sensor still misses events after repositioning, check whether a scheduled 'home' or 'away' mode is overriding the sensitivity setting silently.
Alert reliability depends on both server policy and client permission state.
Notification delays over 2 minutes are almost never the device's fault — background app restrictions quietly re-enable themselves after every OS update.
- notification rule scope mismatch
- mobile app notification settings disabled
- event class filters too restrictive
Before you go — try one of these (they fix most cases).
Need More Help? UniFi Protect Support
Note: The contact information below connects you directly to UniFi Protect's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.