How to Fix UniFi Protect NVR Storage Full Despite Retention Settings
- retention override mismatch
- high-bitrate profile consuming capacity
- background index/cleanup lag
Problem Description
When your UniFi Protect UniFi Storage Full Issues isn't working as expected, it usually traces back to one of a small number of causes — this guide covers them in order, starting with the most likely.
Symptoms
- Storage near 100%
- retention changes seem ignored
- recording purge delayed
Recognize these? Here's what usually causes it.
Common Causes
- retention override mismatch
- high-bitrate profile consuming capacity
- background index/cleanup lag
Most fixes happen in the first 3 steps.
Do not apply one retention profile to all cameras without risk-based tuning.
Tools & Requirements
Step-by-Step Solution
Review retention scope
Compare global retention policy with per-camera overrides.
Right-size recording profiles
Reduce unnecessary high-bitrate continuous recording.
Validate post-cleanup capacity
Check storage trend after one cleanup cycle.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Storage planning should match camera count, bitrate, and retention goals.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- retention override mismatch
- high-bitrate profile consuming capacity
- background index/cleanup lag
Before you go — try one of these (they fix most cases).
Need More Help? UniFi Protect Support
Note: The contact information below connects you directly to UniFi Protect's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.