Arlo Smart Hubs Troubleshooting

Find solutions for common Arlo smart hubs problems. Step-by-step guides to get your devices working again.

Browse 3 troubleshooting guides for Arlo smart hubs. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Arlo device.

Arlo Technologies is a smart home security company headquartered in Carlsbad, California. Originally developed as a product line within Netgear, Arlo spun off as an independent publicly-traded company (NYSE: ARLO) in 2018. The company pioneered wire-free, battery-powered security cameras and has evo...

Troubleshooting Guides (3)

Why Won't My Arlo Base Station Sync with My Cameras?

Device: Arlo Base Station (SmartHub, VMB4000, VMB5000)

Your Arlo SmartHub or Base Station is offline, or it is online but one or more cameras will not sync with it. The Arlo SmartHub (VMB4540) and older Base Station (VMB3000, VMB4000, VMB4500) connect to your router via ethernet and communicate with cameras over a proprietary wireless signal. When the hub goes offline, all cameras connected to it lose their connection simultaneously. When the hub is online but a specific camera will not sync, the issue is between the hub and that camera — either the wireless range, the sync pairing, or a firmware mismatch. This guide covers hub-specific issues — for WiFi-direct cameras that do not use a hub (Arlo Essential, Pro 4, Pro 5S), see our Arlo camera offline guide.

medium 15 minutes 157 views

Why Won't My Arlo SmartHub Reconnect to the App After Factory Reset?

Device: Arlo SmartHub (Arlo SmartHub VMB4540, VMB5000)

After performing a factory reset on your Arlo SmartHub it will not reconnect to the Arlo app or complete the re-setup process. The hub shows online in router devices but the Arlo app cannot find it during setup or shows it as unregistered. After a factory reset the SmartHub must be re-added to your Arlo account through the full setup wizard and all cameras must be re-paired with the hub.

medium 20-30 minutes 137 views

Why Did All My Arlo Cameras Go Offline After the SmartHub VMB5000 Firmware Update?

Device: Arlo SmartHub (Arlo SmartHub VMB5000, Arlo SmartHub VMB4540, Arlo Base Station VMB4500)

After your Arlo SmartHub received an automatic firmware update all connected Arlo cameras show offline in the Arlo Secure app even though the SmartHub itself appears connected. The SmartHub LED is solid green indicating internet connectivity but every Ultra, Pro, or Essential camera paired to it shows the offline icon. Live view fails on all cameras simultaneously. This is a known issue where the SmartHub firmware update resets the local radio pairing table causing it to lose communication with all previously synced cameras at once.

medium 20-30 minutes 94 views

Official Arlo Support Resources

Official Website Support Center