Arlo Smart Hubs Troubleshooting

Find solutions for common Arlo smart hubs problems. Step-by-step guides to get your devices working again.

Browse 3 troubleshooting guides for Arlo smart hubs. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Arlo device.

Arlo Technologies is a smart home security company headquartered in Carlsbad, California. Originally developed as a product line within Netgear, Arlo spun off as an independent publicly-traded company (NYSE: ARLO) in 2018. The company pioneered wire-free, battery-powered security cameras and has evo...

Troubleshooting Guides (3)

Why Won't My Arlo SmartHub Reconnect to the App After Factory Reset?

Device: Arlo SmartHub (Arlo SmartHub VMB4540, VMB5000)

After performing a factory reset on your Arlo SmartHub it will not reconnect to the Arlo app or complete the re-setup process. The hub shows online in router devices but the Arlo app cannot find it during setup or shows it as unregistered. After a factory reset the SmartHub must be re-added to your Arlo account through the full setup wizard and all cameras must be re-paired with the hub.

medium 20-30 minutes 92 views

Why Won't My Arlo Base Station Sync with My Cameras?

Device: Arlo Base Station (SmartHub, VMB4000, VMB5000)

Your Arlo Base Station keeps going offline and becoming unreachable through your app. When this happens, you lose the ability to control the Base Station through the Arlo app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart hubs devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your Base Station works reliably again.

medium 15 minutes 51 views

Why Did All My Arlo Cameras Go Offline After the SmartHub VMB5000 Firmware Update?

Device: Arlo SmartHub (Arlo SmartHub VMB5000, Arlo SmartHub VMB4540, Arlo Base Station VMB4500)

After your Arlo SmartHub received an automatic firmware update all connected Arlo cameras show offline in the Arlo Secure app even though the SmartHub itself appears connected. The SmartHub LED is solid green indicating internet connectivity but every Ultra, Pro, or Essential camera paired to it shows the offline icon. Live view fails on all cameras simultaneously. This is a known issue where the SmartHub firmware update resets the local radio pairing table causing it to lose communication with all previously synced cameras at once.

medium 20-30 minutes 46 views

Official Arlo Support Resources

Official Website Support Center