Arlo Security Cameras Troubleshooting

Find solutions for common Arlo security cameras problems. Step-by-step guides to get your devices working again.

Browse 50 troubleshooting guides for Arlo security cameras. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your Arlo device.

Arlo Technologies is a smart home security company headquartered in Carlsbad, California. Originally developed as a product line within Netgear, Arlo spun off as an independent publicly-traded company (NYSE: ARLO) in 2018. The company pioneered wire-free, battery-powered security cameras and has evo...

Troubleshooting Guides (50)

Why Does My Arlo Camera Keep Showing Offline?

Device: Arlo Security Camera (Pro, Pro 2, Pro 3, Essential, Ultra)

Your Arlo camera shows offline in the Arlo app — live view is unavailable, recordings have stopped, and motion alerts are not being sent. This is the most common Arlo support issue and affects all camera models: Arlo Pro 2, Pro 3, Pro 4, Pro 5S, Ultra, Ultra 2, Essential, Essential XL, Go 2, and Arlo Video Doorbell. Arlo cameras connect either through an Arlo SmartHub or Base Station (Pro 2, Pro 3, Ultra), or directly to your WiFi network (Essential, Pro 4, Pro 5S). The cause of an offline camera depends on which connection method your model uses. WiFi-direct cameras go offline from WiFi signal loss or router issues. Hub-connected cameras go offline from hub connectivity problems or from losing sync with the hub.

medium 10-15 minutes 632 views

How Do I Reconnect My Arlo Cameras After Changing WiFi Router or Password?

Device: Arlo Camera System (Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, Arlo Ultra 2, Arlo Essential, Arlo SmartHub, Arlo Base Station VMB4000, VMB4500, VMB5000)

After replacing your WiFi router, upgrading to mesh WiFi, or changing your WiFi password, all your Arlo cameras show offline. The reconnection process depends on whether your cameras connect directly to WiFi or through an Arlo SmartHub or base station. WiFi-direct cameras like the Arlo Pro 4 and Essential each need individual reconnection. Hub-based cameras only require reconnecting the hub since the cameras communicate with the hub via their own radio frequency not your WiFi. This distinction confuses many users leading to unnecessary work.

medium 10-30 minutes depending on setup 715 views

What Do Arlo Base Station LED Light Colors Mean and How Do I Fix Them?

Device: Arlo Base Station and SmartHub (Arlo Base Station VMB4000, VMB4500, VMB5000, Arlo SmartHub VMB4540)

Your Arlo base station or SmartHub LED is showing a color other than the normal solid green and you do not know what it means or how to fix it. The Arlo base station uses LED colors to communicate its operational status and any problems. A solid green LED means everything is working normally. Any other color or blinking pattern indicates a specific issue that needs attention. Understanding these LED codes is essential for diagnosing Arlo system problems without needing to check the app first.

easy 5-20 minutes depending on the issue 442 views

Why Is My Arlo Essential Spotlight Missing Events?

Device: Arlo Essential (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Essential Spotlight camera is missing motion events that should be recorded. Wire-free Arlo cameras have a wake time delay — the camera sleeps between events to save battery and takes about 1-2 seconds to wake and start recording. Fast-moving objects may pass before recording begins. This guide covers understanding wake time and optimizing placement.

easy 5 min 336 views

How to Set Up Your Arlo Base Station

Device: Arlo VMB4540 SmartHub/VMB5000 Base Station (VMB4540, VMB5000)

This guide explains how to set up an Arlo SmartHub or Base Station (VMB4540/VMB5000). It covers connecting the hub to your router, powering it on, and adding it to your Arlo account using the Arlo Secure app, which is the first step to connecting your cameras.

easy 15-20 min 222 views

Why Does My Arlo Camera Keep Going Offline?

Device: Arlo Security Camera (Pro 4, Pro 5, Ultra 2, Essential)

Your Arlo security camera keeps going offline and disconnecting from the base station or WiFi network. The camera appears offline in the Arlo app and cannot stream live video or record motion events. It may come back online briefly then disconnect again creating unreliable security coverage. This is one of the most reported Arlo issues and is typically caused by WiFi signal distance or power problems.

medium 15-20 minutes 216 views

How Do I Fix Arlo Camera Firmware Update Stuck or Failed?

Device: Arlo Camera (Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, Arlo Ultra 2, Arlo Essential, Arlo Essential Indoor)

Your Arlo camera firmware update is stuck at a certain percentage, has been downloading for over an hour, or shows a Failed to Update error. Firmware updates are essential for security patches and new features, but they can fail due to weak WiFi between the camera and base station, low camera battery, server-side issues at Arlo, or the camera being too far from the SmartHub or router. A stuck firmware update can leave the camera in a partially updated state where it cannot record or stream until the update completes successfully.

hard 20-40 minutes 203 views

Why Is My Arlo Camera Battery Draining So Fast?

Device: Arlo Security Camera (Pro, Pro 2, Pro 3, Essential)

Your Arlo camera battery is draining much faster than expected. Battery life depends on how many motion events trigger recordings per day. High-traffic areas, animals, and moving trees can trigger hundreds of events daily. This guide covers checking event frequency, adjusting motion sensitivity, and optimizing activity zones to extend battery life.

easy 10 minutes 201 views

Why Won't My Arlo Camera Record Events or Keeps Missing Clips?

Device: Arlo Camera (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential, Arlo Essential Indoor)

Your Arlo camera is not recording motion events or is missing clips that should have been captured. Motion may be detected as shown by the LED light blinking but no video clip appears in the Arlo library. You may discover package deliveries or visitors that were never recorded. This is often caused by subscription status activity zone settings recording rules or the camera being in a cooldown period between recordings.

easy 10-15 minutes 180 views

Why Does My Arlo Camera Take So Long to Load Live View

Device: Arlo Security Camera (Arlo Pro 5, Arlo Pro 4, Arlo Ultra 2, Arlo Essential, Arlo Essential XL)

Arlo camera takes 15-30 seconds to load live view in the app. Sometimes it times out completely with a connection failed error. Other times it loads but the feed is delayed by several seconds making real-time monitoring impossible.

easy 10-15 minutes 178 views

Why Won't My Arlo Essential Camera Spotlight or Siren Work?

Device: Arlo Essential Camera (Spotlight, Indoor, XL)

Your Arlo Essential camera's built-in spotlight or siren is not activating when expected. The spotlight and siren can be triggered manually from the Arlo app on the device's live view screen, or automatically via rules when motion is detected. This guide covers manual activation, automatic rules, and checking if the features are enabled.

easy 10 minutes 178 views

Why Is My Arlo Camera Battery Draining So Fast in Cold Weather?

Device: Arlo Camera (Arlo Pro 3, Arlo Pro 4, Arlo Ultra, Arlo Essential)

Your Arlo camera battery is draining far faster than expected especially during cold winter months. A battery that normally lasts 3 to 6 months now dies in days or weeks. The camera may show a full charge indoors but the battery percentage drops rapidly once installed outside in cold temperatures. Lithium batteries used in Arlo cameras lose significant capacity in cold weather and high motion activity accelerates the drain further.

easy 10-15 minutes 175 views

How to Install Arlo Pro 5S 2K Camera

Device: Arlo Pro 5S 2K Camera (Pro 5S 2K, Pro 5S Spotlight Camera)

This guide covers the wire-free outdoor installation of the Arlo Pro 5S 2K camera, including magnetic mount attachment, battery insertion, Arlo Secure app pairing, and HDR video plus color night vision configuration. The Pro 5S supports local USB storage and integrates directly with Alexa and Google Home without requiring the Arlo SmartHub.

hard 35-50 minutes 172 views

Why Does My Arlo Camera Keep Going Offline Every Night

Device: Arlo Security Camera (Arlo Pro 5, Arlo Pro 4, Arlo Essential, Arlo Ultra 2)

Your Arlo camera disconnects from the app every night and comes back online in the morning, missing all overnight motion events. If other Arlo cameras on the same network stay online, the problem is specific to this camera's signal path or your router's overnight behavior — not an Arlo outage. The most common causes are a router scheduled reboot, WiFi power-saving mode reducing signal overnight, or signal that is just strong enough during the day but drops below threshold when the environment cools.

easy 10-15 minutes 167 views

Why Won't Two-Way Audio Work on My Arlo Camera?

Device: Arlo Camera (Pro 4, Pro 5, Ultra 2, Essential, Essential XL)

Two-way audio on your Arlo camera is not working — you can't hear the other person or they can't hear you. Two-way audio requires microphone and speaker permissions to be enabled in the Arlo app and on your phone. The camera's built-in microphone (typically on the front) and speaker need a clear path for audio.

easy 5 min 161 views

What Does the Orange Light on My Arlo Base Station Mean?

Device: Arlo Base Station (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo base station is showing an orange or amber LED light. The orange LED indicates the base station is booting, updating firmware, or has lost internet connectivity. A solid orange means it's starting up; blinking orange means it can't reach the Arlo cloud. This guide covers identifying the exact pattern and restoring normal operation.

easy 5 min 158 views

Why Is My Arlo Camera Battery Draining Within Days?

Device: Arlo Camera (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential, Arlo Go 2)

Your Arlo camera battery is draining from full to empty within just a few days instead of lasting the expected 3 to 6 months. You find yourself constantly removing and recharging the battery which defeats the convenience of a wireless camera. Rapid battery drain is one of the most common Arlo complaints and is typically caused by excessive motion triggers high activity zones poor WiFi signal or certain features that consume extra power.

easy 10-15 minutes 154 views

Why Won't My Arlo Essential Indoor Camera Detect Sound Events?

Device: Arlo Essential Indoor Camera (Arlo Essential Indoor, VMC2030, VMC2040)

Your Arlo Essential Indoor camera is not detecting or recording sound events such as barking dogs, breaking glass, or voices even though audio detection is configured in the Arlo app. The camera records motion events normally but never triggers on sound alone. Sound detection on Arlo cameras requires an Arlo Secure subscription for audio alerts and the sensitivity threshold must be correctly calibrated for the ambient noise level in the room.

easy 10-15 minutes 149 views

Why Is My Arlo Base Station Not Getting an IP Address on My Network?

Device: Arlo Base Station and SmartHub (Arlo Base Station VMB4000, VMB4500, Arlo SmartHub VMB5000, Arlo Pro Base Station VMB4540)

Your Arlo base station or SmartHub is connected to the router via Ethernet but the internet LED will not turn green. The device is not receiving an IP address from your router DHCP server. Without a valid IP the base station cannot reach Arlo cloud servers and all connected cameras remain offline. This is commonly reported after router replacements, network reconfiguration, or when using managed switches. The base station requires a standard DHCP connection on the same subnet as your router.

medium 15-20 minutes 140 views

Why Does My Arlo Camera Show Offline Even Though WiFi Signal Is Strong?

Device: Arlo WiFi Camera (Arlo Pro 4, Arlo Pro 5S, Arlo Essential Spotlight, Arlo Essential Indoor, Arlo Go 2)

Your Arlo camera shows offline in the app even though your WiFi signal is strong at the camera location. You have confirmed the camera has battery, the hub or router is online, and other devices work fine on the same network — but the Arlo camera will not connect. When WiFi signal is not the issue, the problem is almost always at the network configuration level: your router is blocking the camera outbound traffic, DNS is failing to resolve Arlo cloud domains, the camera IP address has conflicted with another device, or a network security feature is quarantining the camera as a suspicious IoT device.

medium 15-20 minutes 139 views

How Do I Set Up Arlo Cameras on a VLAN or Separate IoT Network?

Device: Arlo Camera System (Arlo Pro 3, Arlo Pro 4, Arlo Pro 5S, Arlo Ultra 2, Arlo SmartHub VMB5000, Arlo Base Station)

You want to isolate your Arlo cameras on a separate VLAN or IoT network for security purposes. Placing IoT devices on their own network segment prevents compromised cameras from accessing your main computers and personal devices. However Arlo cameras and SmartHubs require specific network configurations to function correctly on a VLAN including outbound internet access and sometimes mDNS or SSDP discovery traffic between VLANs for the Arlo app to find the hub. This is a common topic on home networking forums for security-conscious users.

hard 30-60 minutes 133 views

Why Is My Arlo Pro 5 Geofencing Not Arming or Disarming Automatically

Device: Arlo Pro 5 (Arlo Pro 5S 2K, VMC4060P, VMC4260P, Arlo Pro 5 Spotlight)

Your Arlo Pro 5 geofencing feature does not automatically arm when you leave home or disarm when you arrive. The app shows your location correctly, but the system fails to switch modes. You must manually change modes despite having geofencing configured and location permissions enabled.

easy 15-20 minutes 132 views

How Do I Connect Arlo to Alexa? Complete Voice Control Setup

Device: Arlo Security Cameras (Arlo Pro 4, Pro 3, Ultra 2, Essential, Essential Indoor, Video Doorbell)

Want to control your Arlo cameras with voice commands? This guide walks you through connecting Arlo to Amazon Alexa so you can say Alexa show me the front door to view your camera feed on Echo Show or Fire TV.

easy 10-15 minutes 130 views

How to Install Arlo Ultra 2 4K Camera

Device: Arlo Ultra 2 4K Camera (Ultra 2, Ultra 2 Spotlight Camera)

This guide covers the wire-free outdoor installation of the Arlo Ultra 2 4K camera, including magnetic mount setup, battery or solar panel configuration, and Arlo Secure app setup for 4K HDR recording, integrated spotlight, and 180-degree field of view. The Ultra 2 supports both SmartHub and direct WiFi connection for recording flexibility.

hard 45-60 minutes 130 views

Why Is My Arlo Cloud Recording Missing?

Device: Arlo Pro 4 (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo camera recordings are missing from the cloud library. Arlo requires an active subscription plan (Arlo Secure or Arlo Secure Plus) for cloud recording. Without a subscription, you get live streaming only with no saved recordings. This guide covers checking your subscription status, storage limits, and recording settings.

easy 10 minutes 129 views

How Do I Set Up the Arlo Essential Wire-Free Camera?

Device: Arlo Essential (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You are setting up the Arlo Essential wire-free camera for the first time. The camera must be fully charged before installation — charge via the USB cable on the back of the camera until the LED shows full. It connects directly to your WiFi (no base station needed). This guide covers charging, WiFi pairing, and mounting.

easy 10 min 126 views

How Do I Set Up the Arlo Essential XL Spotlight Camera?

Device: Arlo Essential XL (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You are setting up the Arlo Essential XL Spotlight camera and want to configure the built-in spotlight. The spotlight on the front of the camera can be set to turn on automatically when motion is detected or controlled manually from the Arlo app. This guide covers enabling, disabling, and scheduling the spotlight.

easy 10 min 124 views

Why Won't My Arlo Floodlight Camera Light Schedule Work?

Device: Arlo Floodlight Camera (Arlo Pro 3 Floodlight)

Your Arlo floodlight camera's light schedule is not turning the lights on and off at the expected times. The schedule is configured in the Arlo app under the floodlight device settings. Timezone mismatches, conflicting rules, or the floodlight being in manual mode can override the schedule.

easy 5 min 124 views

Why Is My Arlo Camera Video Quality Blurry or Grainy at Night

Device: Arlo Security Camera (Arlo Pro 4, Pro 5, Ultra 2, Essential XL, Essential Spotlight)

Your Arlo camera records clear video during the day but nighttime footage is blurry grainy or washed out. Faces and license plates are unreadable. Night vision looks like a white fog. This is a common complaint because Arlo default night vision settings are not optimized for most installations.

easy 5-10 minutes 120 views

What Does Arlo Error 4101 Mean and How Do I Fix Firmware Update Failed?

Device: Arlo Camera and Base Station (Arlo Pro 3, Arlo Pro 4, Arlo Ultra 2, Arlo Essential, Arlo SmartHub)

Your Arlo camera or base station shows Error 4101 which means a firmware update failed to install. The Arlo system attempted to download and apply a firmware update but the process was interrupted or the firmware file was corrupted. Error 4101 can leave your camera or base station in an unstable state where some features do not work correctly or the device repeatedly attempts and fails to update. This is one of the most commonly searched Arlo error codes because firmware updates are pushed automatically and users have no control over when they happen.

medium 15-25 minutes 119 views

Why Is My Arlo Essential Spotlight Battery Draining Fast?

Device: Arlo Essential Spotlight (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Essential Spotlight camera battery is draining much faster than expected. The biggest factor is daily motion event count — each event wakes the camera, records video, and uploads it. High-traffic areas, pets, and passing cars trigger excessive events. This guide covers checking event frequency and reducing unnecessary triggers.

easy 15 minutes 119 views

Why Won't My Arlo Camera Detect Motion?

Device: Arlo Security Camera (All Models)

Your Arlo camera is not detecting motion when people or vehicles pass through the camera's field of view. The first thing to check is whether the camera is armed — Arlo cameras only detect and record motion when the system mode is set to Armed. Activity zones, sensitivity, and camera angle also affect detection.

easy 5-10 minutes 119 views

Why Aren't My Arlo Secure Plan Recordings Showing in the App?

Device: Arlo Security Camera (Arlo Pro 4, Arlo Pro 5, Arlo Essential, Arlo Ultra 2)

Your Arlo cameras with an active Secure subscription are not showing recent recordings in the Library section of the Arlo app. Events appear to trigger based on alerts but no clips are available to review. Missing recordings are caused by the wrong account being viewed in the app, the cloud storage period having elapsed for older clips, cameras recording locally to a SmartHub but not appearing in the cloud library, or an Arlo cloud service issue.

easy 10-15 minutes 115 views

How Do I Configure the Arlo Ultra 2 Spotlight?

Device: Arlo Ultra 2 (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You're setting up or configuring your Arlo Ultra 2's integrated spotlight — the bright LED that provides color night vision and acts as a deterrent. If it won't come on, is too bright or dim, or color night vision isn't working, it's usually the spotlight setting, the mode/automation, or the battery rather than a fault.

easy 10 minutes 113 views

How Do I Charge My Arlo Camera with the Solar Panel?

Device: Arlo Solar Panel (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You want to charge your Arlo camera using the Arlo solar panel for continuous power without removing the camera to charge. The solar panel mounts outdoors in direct sunlight and connects to the camera via a magnetic charging cable. It needs at least 3-4 hours of direct sunlight daily to keep the camera charged.

easy 15 min 112 views

Why Is My Arlo Essential XL Camera Battery Draining Too Fast?

Device: Arlo Essential XL Spotlight Camera (VMC2032, VMC2030)

Your Arlo Essential XL Spotlight Camera is experiencing rapid battery drain, requiring frequent recharges despite its extended battery life. This can be caused by excessive activity, poor Wi-Fi, or extreme temperatures, reducing its effectiveness as a security camera.

medium 15-30 minutes 107 views

How Strong Is the Cellular Signal on My Arlo Go 2?

Device: Arlo Go 2 (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You want to check and improve the cellular signal strength on your Arlo Go 2 camera. Signal strength is displayed in the Arlo app on the device settings page. Weak signal causes slow video loading, failed uploads, and missed events. This guide covers checking signal bars, repositioning the camera, and using an external antenna.

medium 30 minutes 105 views

How Do I Set Up the Arlo Pro 5S 2K Camera?

Device: Arlo Pro 5S (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

You are setting up the Arlo Pro 5S 2K camera for the first time. The camera must be fully charged before installation — plug in the magnetic charging cable on the back of the camera and charge until the LED is solid green. The Pro 5S connects directly to WiFi or to an Arlo SmartHub. This guide covers charging, pairing, and mounting.

easy 5 min 104 views

Why Won't My Arlo Camera Battery Charge?

Device: Arlo Camera (Pro 4, Pro 5, Ultra 2, Essential, Essential XL)

Your Arlo camera battery won't charge when connected to the charging cable. The charging cable and USB power adapter must meet Arlo's specifications. Dirty charging contacts on the camera or a damaged cable are common causes. Some Arlo models charge via magnetic cable that attaches to contacts on the back or bottom of the camera.

easy 5 min 103 views

Why Isn't My Arlo Ultra 2 Recording in 4K Resolution?

Device: Arlo Ultra 2 (Arlo Ultra 2, VMC5040, VMS5240)

Your Arlo Ultra 2 security camera is not recording event clips in 4K resolution despite being marketed as a 4K camera. Clips appear to download and play at 1080p or lower quality. Arlo Ultra 2 can capture at 4K but requires a SmartHub VMB5000 connected to your network via Ethernet for 4K local storage, an Arlo Secure Plus subscription for 4K cloud recording, and sufficient WiFi bandwidth at the camera location.

medium 15-20 minutes 102 views

Why Is My Arlo Camera Not Recording Motion Events to Library

Device: Arlo Security Camera (Arlo Pro 5, Arlo Pro 4, Arlo Essential XL, Arlo Ultra 2)

Your Arlo detects motion and sends notifications but no video clips appear in the library. Live view works and thumbnails appear in notifications but tapping shows nothing. Recordings are not being saved.

easy 10-15 minutes 102 views

How to Install Arlo Essential Outdoor Camera

Device: Arlo Essential Outdoor Camera (Essential Outdoor, Essential Outdoor 2nd Gen)

You are setting up a new Arlo Essential Outdoor Camera (wired or wireless model) and need step-by-step installation guidance. The Arlo Essential connects directly to your 2.4GHz WiFi — no SmartHub required. Setup involves downloading the Arlo app, creating an account, scanning the camera QR code, connecting to WiFi, and mounting the camera outdoors. The Essential series includes the Essential Spotlight Camera, Essential XL (extended battery), and Essential Outdoor Camera (2nd Gen with 2K resolution). This guide covers the complete installation process from unboxing to the first motion recording.

easy 20-30 minutes 98 views

Why Is My Arlo Go 2 Not Sending Motion Alerts?

Device: Arlo Go 2 (Arlo Go 2, VML2030, 4G LTE Camera)

Your Arlo Go 2 cellular security camera is not sending push notifications or email alerts when motion is detected. The camera is powered on and has cellular signal but motion events are not triggering any alerts. Motion alert failures on the Arlo Go 2 are caused by notifications being disabled for the device in the Arlo app, the current mode not having an alert rule configured, or the cellular SIM plan having data restrictions that prevent alert delivery.

easy 10-15 minutes 95 views

Why Won't My Arlo Pro 4 Connect to WiFi?

Device: Arlo Pro 4 (Arlo Pro 4, Arlo Pro 5, Arlo Ultra 2, Arlo Essential)

Your Arlo Pro 4 keeps dropping WiFi or won't connect. The Pro 4 connects directly to your router (no base station) but only on 2.4GHz, so most connection trouble is band-steering to 5GHz, a weak signal at the mounting spot, or a wrong password rather than a camera fault.

medium 15 min 94 views

Arlo Pro 4 Motion Detection Missing Events

Device: Arlo Pro 4 (Pro 4, Pro 4 Spotlight)

Your Arlo Pro 4 camera consistently misses motion events in certain areas of its field of view. Clear movement — a person walking across the frame, a vehicle entering the driveway — does not trigger recording or notifications. Arlo Pro 4 uses a passive infrared sensor combined with video analysis for detection, and zone configuration is the most common reason for systematic missed events in specific areas.

medium 15-20 minutes 93 views

Why Does My Arlo Camera Lens Keep Fogging Up?

Device: Arlo Camera (Pro 4, Pro 5, Ultra 2, Essential, Essential XL)

Your Arlo Camera is experiencing issues related to lens fogging. This affects your ability to control the Camera through the Arlo app, scheduled automations, and voice assistants. Specifically, the issue involves lens fogging. The steps below walk you through diagnosing the root cause and applying proven fixes so your Camera works reliably again.

easy 24 hrs 93 views

Why Does My Arlo Essential Indoor Camera Keep Detecting My Pet as a Person

Device: Arlo Essential Indoor Camera (Arlo Essential Indoor, VMC2040, Essential Indoor Gen 2)

Your Arlo Essential Indoor camera AI detection labels your pets as persons, sending you person detection alerts when only your dog or cat is moving. This floods you with false alerts and makes the person detection feature unreliable for actual security purposes.

easy 10-15 minutes 91 views

How Do I Migrate Arlo Cameras From Old Base Station to New SmartHub?

Device: Arlo Base Station and SmartHub (Arlo Base Station VMB4000, VMB4500 to Arlo SmartHub VMB5000, Arlo Pro 2, Arlo Pro 3, Arlo Ultra)

You have upgraded from an older Arlo base station to the newer Arlo SmartHub and need to migrate your existing cameras. The cameras must be removed from the old base station and paired to the new SmartHub individually. Arlo does not offer a one-click migration tool. The process involves removing cameras from the old hub, factory resetting them, and syncing them to the new hub. Users on Arlo community forums frequently report cameras that will not sync to the new hub after removal from the old one.

medium 30-45 minutes for multiple cameras 90 views

How Do I Fix My Arlo Pro 5 Not Connecting to Wi-Fi?

Device: Arlo Pro 5S 2K Spotlight Camera (Pro 5)

Your Arlo Pro 5S 2K Spotlight Camera is failing to connect to your home Wi-Fi network, preventing it from recording, providing Live View, or sending alerts. This can be due to network issues, incorrect setup, or signal problems.

medium 15-30 minutes 88 views

Why Is My Arlo Secure Subscription Not Activating or Showing Correctly?

Device: Arlo Secure Plan (Arlo Secure, Arlo Secure Multi-Camera, Arlo Secure Plus)

Your Arlo Secure subscription is not activating or displaying correctly in the Arlo app, preventing you from accessing premium features like cloud recording, rich notifications, or advanced object detection. This can be due to payment issues, account discrepancies, or app glitches.

easy 10-20 minutes 88 views

Official Arlo Support Resources

Official Website Support Center