eufy Security Smart Hubs Troubleshooting

Find solutions for common eufy Security smart hubs problems. Step-by-step guides to get your devices working again.

Browse 2 troubleshooting guides for eufy Security smart hubs. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your eufy Security device.

eufy Security is the smart home security brand of Anker Innovations, the company known for charging accessories and consumer electronics. Launched in 2016, eufy differentiates itself with local storage options, eliminating mandatory cloud subscriptions. The HomeBase hub stores video locally with 16G...

Troubleshooting Guides (2)

Why Does My eufy HomeBase 2 Keep Going Offline?

Device: eufy HomeBase 2 (HomeBase 2, HomeBase 3)

Your eufy HomeBase 2 or HomeBase 3 keeps going offline and disconnecting from your network. When the HomeBase is offline all connected eufy cameras and doorbells stop recording and cannot be accessed remotely. The HomeBase LED may show a flashing red or yellow light instead of the normal steady blue indicating a network communication failure.

medium 15-20 minutes 201 views

Why Is My eufy HomeBase Storage Full?

Device: eufy HomeBase (HomeBase 2, HomeBase 3)

Your eufy Security eufy HomeBase is not working correctly or responding to commands as expected. When this happens, you lose the ability to control the eufy HomeBase through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart hubs devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy HomeBase works reliably again.

easy 10 minutes 107 views

Official eufy Security Support Resources

Official Website Support Center