eufy Security Smart Locks Troubleshooting

Find solutions for common eufy Security smart locks problems. Step-by-step guides to get your devices working again.

Browse 3 troubleshooting guides for eufy Security smart locks. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your eufy Security device.

eufy Security is the smart home security brand of Anker Innovations, the company known for charging accessories and consumer electronics. Launched in 2016, eufy differentiates itself with local storage options, eliminating mandatory cloud subscriptions. The HomeBase hub stores video locally with 16G...

Troubleshooting Guides (3)

Why Won't My eufy Smart Lock Auto-Lock Feature Work Properly

Device: eufy Smart Lock (eufy Smart Lock Touch, eufy Smart Lock C220, C210, eufy Video Smart Lock)

Your eufy smart lock auto-lock is not working. The door should lock automatically after a set time period but stays unlocked. You leave the house thinking it locked behind you but come home to find the door unlocked. Auto-lock relies on the lock knowing the door is closed and some eufy models use a sensor that must be properly calibrated.

easy 5-10 minutes 93 views

How Do I Set Up the eufy Video Smart Lock?

Device: eufy Video Smart Lock (eufyCam 2, 2C, 2 Pro, 3, SoloCam)

Your eufy Security eufy Video Smart Lock is having trouble during initial setup and pairing with your network. When this happens, you lose the ability to control the eufy Video Smart Lock through the eufy Security app, scheduled automations, and voice assistants like Alexa and Google Home. This is a common issue with smart lock devices and usually stems from connectivity problems, outdated firmware, or configuration changes on your network. The steps below walk you through diagnosing and fixing the problem so your eufy Video Smart Lock works reliably again.

medium 20 min 77 views

Why Did My eufy Smart Lock Fingerprint Sensor Stop Recognising Fingerprints After the 2.0.9.6 Firmware Update?

Device: eufy Smart Lock (eufy Smart Lock C220, eufy Smart Lock C210, eufy Video Smart Lock S330, eufy Smart Lock Touch)

After the firmware 2.0.9.6 update through the eufy Security app your eufy smart lock fingerprint sensor has stopped recognising registered fingerprints. The sensor either does not activate when you place your finger on it or it activates but always shows access denied even for previously working fingerprints. The lock still works with pin codes and the eufy app but the fingerprint reader is essentially dead. This has been reported on Reddit for the eufy C220 and C210 models where the firmware update appears to wipe or corrupt the stored fingerprint templates. The sensor hardware itself is not damaged but the firmware change has broken the biometric matching process.

easy 10-15 minutes 25 views

Official eufy Security Support Resources

Official Website Support Center