How to Update Innr Bulb Firmware (via Hue or Your Hub)
- Innr has no standalone app; updates come through the hub
- Bulb powered off (at the wall) during the update window
- Auto-update schedule set to a time the bulb was off
Problem Description
You want to update your Innr device firmware to fix flashing, dropouts, or missing features, but Innr bulbs have no app of their own, so they update through the Zigbee hub they are joined to. On a Philips Hue Bridge this happens in the Hue app's software update, and the device must stay powered during the update.
Why This Happens in Real Homes
Innr devices have no app or WiFi of their own, so firmware comes to them over Zigbee from whatever hub they are joined to, and a Philips Hue Bridge is the easiest path. In the Hue app, the Software update screen checks the bridge and every connected light, Innr included, and pushes any available firmware. The one rule that trips people up is power: a bulb only updates while it is powered and on the network, so any bulb switched off at the wall gets skipped, which is why updates seem to apply unevenly. Keep every bulb on during the update, and set Hue's auto-update window to a time the lights are reliably powered rather than overnight. A bulb far from the bridge updates slowly because the firmware travels the mesh, so moving it closer or adding a repeater helps it finish. On other hubs like SmartThings, Hubitat, or deCONZ you use that platform's OTA feature, though a Hue Bridge remains the most dependable way to keep Innr current, which matters because updates fix real issues like GU10 flashing and add features like power-on behavior.
Symptoms
- Not sure how to update Innr firmware
- Bulbs flashing or dropping and need a fix
- Missing features like power-on behavior
- Update never seems to run
- Some bulbs update, others do not
- Update stalls partway
- Want to enable auto-updates
- Unsure if a device is on the latest firmware
Recognize these? Here's what usually causes it.
Common Causes
- Innr has no standalone app; updates come through the hub
- Bulb powered off (at the wall) during the update window
- Auto-update schedule set to a time the bulb was off
- Bulb far from the hub, so the update is slow or fails
- Hub firmware itself out of date
- Weak mesh interrupting the update
- Bulb not fully joined to the hub
- Update simply not triggered yet
Most fixes happen in the first 3 steps.
Do not cut power to bulbs mid-update, which can interrupt the firmware transfer. Let the update finish before flipping switches or removing bulbs.
Tools & Requirements
Step-by-Step Solution
Know That Innr Updates Through the Hub
Innr bulbs and plugs do not have their own app or WiFi. They receive firmware over Zigbee from the hub they joined, so you update them through that hub, most commonly a Philips Hue Bridge, but also SmartThings, Hubitat, or deCONZ, each with its own update mechanism.
Open Software Update in the Hue App
On a Hue Bridge, open the Hue app, go to Settings, then Software update (or System update). This checks the bridge and all connected lights, including Innr, and downloads any available firmware. Tap to check for updates if it does not run automatically.
Keep the Bulbs Powered On
A bulb can only update while it has power and is on the network, so make sure every bulb is powered on (wall switches on) during the update. A bulb switched off at the wall will be skipped, which is why some update and others do not.
Update the Hub First
If the bridge itself has a pending update, install that first, then re-check for device updates. An out-of-date bridge can hold back device firmware.
Set Auto-Update to a Good Time
Hue can auto-update on a schedule. Set that window to a time your lights are reliably powered (not the middle of the night when a switch might be off), so devices actually receive updates.
Help a Slow or Stalled Bulb
A bulb far from the bridge updates slowly or stalls because the firmware has to travel the mesh. Temporarily move that bulb closer to the bridge, or add a mains-powered repeater near it, then run the update again.
Verify the Version
After updating, check the device details in the hub app to confirm the new firmware version. Some hubs show the current version per device; on Hue the update simply reports when everything is up to date.
Update on Other Hubs
If your Innr devices are on SmartThings, Hubitat, or deCONZ instead of Hue, use that platform's firmware/OTA update feature. Not every hub pushes Innr firmware as readily as Hue, so a Hue Bridge is the most reliable way to keep Innr devices current.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If flickering only happens on dimming, the issue is almost always the dimmer's minimum-load setting, not the bulb — it's drawing less current than the dimmer expects.
A Hue Bridge is the easiest way to keep Innr devices updated, since it pushes Innr firmware through the standard software update. Keep every bulb powered during the update so none is skipped.
Firmware updates that wipe settings are more common than brands admit — many devices silently reset to factory defaults on an OTA push with no warning.
- Innr has no standalone app; updates come through the
- Bulb powered off (at the wall) during the update
- Auto-update schedule set to a time the bulb was
- Bulb far from the hub, so the update is
- Hub firmware itself out of date
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
Innr provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Innr Smart Bulb.
Source: innr.com
Need More Help? Innr Support
Note: The contact information below connects you directly to Innr's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
