Why Can't I Share Access on My August Smart Lock?

Problem Description

Your August Home August Smart Lock has stopped working properly or is malfunctioning. The August Smart Lock is not performing its core functions as expected, which disrupts your smart home routine and leaves you without the automation and control features you depend on. Specifically, the issue involves august lock guest access or key sharing not working. The steps below walk you through diagnosing the root cause and applying proven fixes so your August Smart Lock works reliably again.

Why This Happens in Real Homes

August guest access works by inviting someone through the app — they install August, accept the invite, and get either always-on or scheduled access. The common snags are the guest not completing that acceptance-and-account step, or expecting remote unlock without the guest having remote rights and a bridge to reach the lock.

Make sure the guest accepts the invite, installs the app, and signs into an August account, then set their permission level and any schedule (checking days, times, and timezone). Bluetooth-only guests must be at the door to unlock; for remote guest access, the lock needs a WiFi bridge or built-in WiFi online. Change access while the lock is online so grants and revocations actually sync.

Symptoms

• Guest can't access the lock
• Invite not received/accepted
• Guest access not working
• Guest can't unlock remotely
• Scheduled access not applying
• Guest sees no lock
• Revoked access still works
• Guest app issues

Recognize these? Here's what usually causes it.

Common Causes

• Guest hasn't accepted the invite / installed the app
• Guest lacks an August account
• Guest permission level wrong (owner vs guest)
• Bluetooth guest not at the door (no remote rights)
• No bridge for remote guest access
• Schedule set incorrectly
• Lock offline when changing access
• Invite sent to the wrong contact

Tools & Requirements

Step-by-Step Solution

1

Invite guests through the August app

Open the August app, select your lock, and tap the key icon or Guest Access. Tap Invite and enter the guest phone number or email. Choose the access level: Owner (full control), Guest (can lock/unlock during allowed times), or Temporary Guest. The guest receives a notification to download the August app and create an account. Once they accept, their phone can lock and unlock your door.

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2

Set time-based access restrictions

For guests, you can restrict access to specific days and times. After inviting, tap the guest name and set a schedule — for example, Monday through Friday, 9 AM to 5 PM for a dog walker. Outside those hours, the guest cannot unlock the door from the app. Temporary guests can be given a single-use or time-limited code that expires automatically.

3

Fix guests not receiving the invitation

If the guest does not receive the invite, check that you entered the correct phone number or email. The invite goes via SMS or email, not through the August app. Make sure the guest checks their spam folder. If the invite expired, delete the guest and re-invite. The guest must download the August app and create an account using the same phone number or email the invite was sent to — a different number will not work.

4

Fix guests unable to lock or unlock

If the guest has the app and accepted the invite but cannot operate the lock, check their access schedule — they may be trying outside their allowed hours. Also check that their phone has Bluetooth enabled and location services on — the August lock communicates via Bluetooth, which requires location permission on Android. If the guest is remote (not at the door), they need WiFi bridge access enabled to control the lock over the internet.

5

Revoke guest access

Open the August app, go to your lock settings, tap Guest Access, and select the guest you want to remove. Tap Revoke Access. The guest immediately loses the ability to lock or unlock. They cannot regain access unless you re-invite them. For shared housing situations, revoke all guest access when a roommate moves out and re-invite the remaining occupants.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? August Home Support

Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does August Home Compare?

Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.