Why Won't My August Lock Work with Alexa?

Problem Description

Linking your August lock to Alexa lets you lock the door and check its status by voice, and unlock it with a spoken PIN. This covers Alexa integration problems — the skill not linking, Alexa not finding the lock, or commands failing.

Why This Happens in Real Homes

Alexa controls an August lock through the cloud, so it needs the lock reachable remotely — a Connect bridge or the built-in WiFi lock, online — plus the August skill enabled and linked. And by security design, Alexa will lock the door or report status freely, but unlocking by voice requires a PIN you set up.

Confirm the lock is online for remote access, enable and link the August skill in the Alexa app, and run device discovery so Alexa finds the lock. Set a voice unlock PIN if you want to unlock by voice. If control lapses, re-link the account and check the August and Alexa accounts match. Locking and status usually work as soon as the skill is linked and the lock is online.

Symptoms

• Alexa can't find the lock
• Skill won't link
• 'Lock not responding' via Alexa
• Can lock but not unlock by voice
• No status from Alexa
• Commands fail intermittently
• Lost Alexa control after a change
• Unlock PIN not working

Recognize these? Here's what usually causes it.

Common Causes

• No bridge/WiFi (Alexa needs remote access to the lock)
• August skill not enabled/linked
• Lock offline
• Unlock voice PIN not set up
• Account link expired
• Lock not discovered by Alexa
• Firmware out of date
• Alexa/August account mismatch

Tools & Requirements

Step-by-Step Solution

1

Link August to Alexa

Open the Alexa app on your phone, go to More > Skills & Games, and search for August Home. Tap Enable and sign in with your August account credentials. Alexa discovers your lock and adds it to the lock list. You can now say "Alexa, lock the front door" to lock it. Unlocking by voice requires an additional confirmation step for security — Alexa asks for a voice PIN before unlocking.

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2

Set up a voice PIN for unlocking

For security, Alexa requires a 4-digit voice PIN before it will unlock your August lock. In the Alexa app, go to Devices, select your August lock, and set up the voice PIN. When you say "Alexa, unlock the front door," Alexa asks for your PIN. Say the four digits and the lock unlocks. This prevents anyone from unlocking your door by shouting at your Echo from outside.

3

Requires the August WiFi Bridge or WiFi lock

Alexa communicates with your lock over the internet, so the lock must have an internet connection. If you have the August Smart Lock Pro (Bluetooth only), you need the August WiFi Bridge plugged into a nearby outlet to relay commands from Alexa to the lock. The August WiFi Smart Lock 4th Gen has WiFi built in and does not need a separate bridge. Without internet connectivity, Alexa cannot reach the lock.

4

Fix Alexa saying it cannot find the lock

If Alexa says "I could not find a device named front door," check that the August skill is still linked — go to Alexa app > Skills & Games > Your Skills > August Home and verify it is enabled. If it is, say "Alexa, discover my devices" to refresh the device list. Also check the lock name in the Alexa app — if you renamed it to something different, use the new name in your voice command. If the skill is linked but discovery fails, unlink and relink the August skill.

5

Fix Alexa commands timing out

If Alexa says "the device is not responding" when you try to lock or unlock, the August lock has lost its internet connection. Check the WiFi Bridge status in the August app — if it shows offline, restart the bridge by unplugging and replugging it. For the WiFi Smart Lock 4th Gen, check the lock WiFi connection in the August app settings. If the lock is online in the August app but Alexa cannot reach it, restart your Echo device.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? August Home Support

Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does August Home Compare?

Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.