Why Won't My August Lock Guest Access Work?

Problem Description

August guest access lets you share entry with family, guests, or service people, with always-on or scheduled permissions. This covers when guest access isn't working — invites not landing, guests unable to unlock, or schedules not applying.

Why This Happens in Real Homes

Guest access hinges on the guest completing their side — installing the August app, creating an account, and accepting the invite — and on the right permission level and schedule being set. Most "guest can't get in" reports are an unfinished invite or a schedule/timezone mismatch rather than a lock fault.

Walk the guest through accepting the invite and signing into an August account, then set their access type (recurring, temporary, or always) with the correct days, times, and timezone. Bluetooth-only guests need to be physically at the door; remote unlock requires the lock online via a bridge or built-in WiFi. Always make access changes with the lock connected so grants and revocations sync immediately.

Symptoms

• Guest access not working
• Invite not delivered/accepted
• Guest can't unlock
• Schedule ignored
• Guest sees no lock
• Remote guest access fails
• Revoked guest still has access
• Guest app errors

Recognize these? Here's what usually causes it.

Common Causes

• Invite not accepted / app not installed
• Guest has no August account
• Wrong permission level assigned
• Bluetooth guest expecting remote access
• No bridge/WiFi for remote guest use
• Schedule misconfigured (timezone)
• Lock offline when access changed
• Sent to the wrong contact

Tools & Requirements

Step-by-Step Solution

1

Check the guest invitation status

Open the August app, select your lock, and go to Guest Access. Check the status of the guest — Pending means they have not accepted the invitation yet. The guest must download the August app, create an account using the same phone number or email the invite was sent to, and accept the invitation. If the invite has expired, delete and resend it.

2

Verify the guest access schedule

If the guest has accepted but cannot lock or unlock, check their access schedule. Tap the guest name in the August app and review their allowed days and times. If they are trying to use the lock outside their schedule, it will not work. Adjust the schedule or set it to Always Active if they need unrestricted access.

3

Check guest phone requirements

The guest phone must have Bluetooth enabled, location services on (Android requires this for Bluetooth), and the August app installed with the latest version. If the guest has an older phone, Bluetooth Low Energy compatibility may be an issue — the August lock requires BLE 4.0 or higher, which excludes some phones from before 2013.

4

Remote access requires WiFi Bridge

Guests can only operate the lock via Bluetooth when standing at the door. For remote locking/unlocking (from another location), the lock must be connected to the internet via the August WiFi Bridge or the WiFi Smart Lock 4th Gen's built-in WiFi. Guest accounts must also have remote access enabled — check Guest Access settings and make sure Remote Lock/Unlock is toggled on for that guest.

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5

Fix guests seeing the lock as unavailable

If the guest's August app shows the lock as unavailable or offline, they are out of Bluetooth range. The guest must be within 10-15 feet of the lock for Bluetooth to connect. If they are remote and the lock has WiFi, check the WiFi Bridge status — if the bridge is offline, no one can access the lock remotely. Restart the bridge by unplugging it for 10 seconds.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? August Home Support

Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

How Does August Home Compare?

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