How Do I Share Guest Access on My August Smart Lock?
- Invite not accepted / app not installed
- No August account for the guest
- Wrong permission level
Problem Description
Sharing your August Smart Lock lets others lock and unlock the door on their own phones with permissions you control. This covers setting up and troubleshooting guest access — inviting people, setting schedules, and fixing access that isn't working.
Why This Happens in Real Homes
The August app is where you share your Smart Lock, granting each person their own app-based access with the level and schedule you choose. The friction is almost always on setup: the invited person has to install August, make an account, and accept, and remote unlock needs the lock online through a bridge or built-in WiFi.
Send the invite in the app, have the guest accept and sign into an August account, and pick their permission — full access, recurring hours, or a one-time window — confirming the timezone. Bluetooth guests unlock at the door; for anywhere access they need the lock online. Make all changes while the lock is connected so new access and revocations reach the lock right away.
Symptoms
- Can't share the lock with someone
- Guest access not applying
- Invited person can't unlock
- Scheduled access not working
- Guest not seeing the lock
- Remote access for guests fails
- Access changes not taking effect
- Guest setup confusion
Recognize these? Here's what usually causes it.
Common Causes
- Invite not accepted / app not installed
- No August account for the guest
- Wrong permission level
- Bluetooth-only guest without remote rights
- No bridge/WiFi for remote access
- Schedule/timezone set wrong
- Lock offline during changes
- Invite to the wrong email/phone
Most fixes happen in the first 3 steps.
Always keep a physical backup key accessible outside your home in case of total lock failure. Never perform a factory reset while locked out as this may disable all electronic access. Ensure battery level is above 50 percent before firmware updates to prevent corruption.
Tools & Requirements
Step-by-Step Solution
Open Guest Access in the August app
Select your lock in the August app and tap the Guest Access or key icon. Tap Invite to add a new guest. Enter their phone number or email address. Choose an access level: Owner gives full control including settings changes, Guest allows locking and unlocking during scheduled times, and Temporary provides time-limited access. The guest receives an SMS or email with a link to set up their access.
Set up scheduled access for recurring guests
For regular visitors like a house cleaner, dog walker, or nanny, set a recurring schedule. After inviting the guest, tap their name and configure access hours — select specific days and start/end times. The guest can only operate the lock during these windows. Outside the schedule, the lock will not respond to their app. Create separate guest profiles for each person so you can manage schedules independently.
Create one-time access codes
For delivery drivers, repair technicians, or one-time visitors, create a temporary access code through the August Keypad. In the August app, go to Keypad > Access Codes > Add Code. Set it as a one-time code that expires after a single use, or set an expiration date and time. Share the code via text message. The guest enters the code on the keypad without needing the August app.
Monitor guest activity
The August app logs every lock and unlock event with the name of the person who triggered it. Go to your lock's Activity Feed to see who accessed the lock and when. Each guest action is tagged with their name. If you have the August WiFi Bridge or WiFi Smart Lock, you receive push notifications in real time when a guest locks or unlocks. This is useful for confirming that a cleaner arrived and left on schedule.
Manage and revoke access
Review all active guests in the August app under Guest Access. Remove anyone who no longer needs access by tapping their name and selecting Revoke. For the keypad, delete expired or unused codes under Keypad > Access Codes. Periodically review the guest list — former roommates, ex-partners, and old service providers should be removed promptly. Revoking access is immediate and cannot be undone without a new invitation.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If the keypad rejects valid codes, a lockout timer may be running — five failed entries locks most keypads silently for 5–10 minutes.
Set up auto-lock to engage 30 seconds after the door closes so you never accidentally leave it unlocked. Create temporary access codes for guests and service workers that automatically expire after a set time period.
Most smart lock failures people label as hardware issues turn out to be a code wiped during a sync, or a setting reset nobody remembers triggering.
- Invite not accepted / app not installed
- No August account for the guest
- Wrong permission level
- Bluetooth-only guest without remote rights
- No bridge/WiFi for remote access
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by August Smart Lock owners.
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Official Manufacturer Manual
August Home provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your August Smart Lock.
Source: august.com
Need More Help? August Home Support
Note: The contact information below connects you directly to August Home's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does August Home Compare?
Before replacing your August Home device, see how it stacks up against alternatives in our full comparison guides.
