Why Is My Insignia Smart Plug Clicking but Not Turning On?
- WiFi connection unstable or device too far from router
- Device firmware or app needs updating
- Device not properly set up during initial pairing
Problem Description
Your Insignia smart plug makes a clicking sound but doesn't turn on the connected device. The click means the relay inside the plug is switching, but if the device doesn't turn on, the relay contacts may be damaged or the connected device may be the issue. Listen for the relay click to confirm the plug is receiving the command. Test with a different device plugged in.
Symptoms
- Device shows as offline in the app
- Device does not respond to commands
- App cannot connect to device
- Features not working as expected
- Device disconnects frequently
- Automations fail to trigger
- Voice commands not recognized
Recognize these? Here's what usually causes it.
Common Causes
- WiFi connection unstable or device too far from router
- Device firmware or app needs updating
- Device not properly set up during initial pairing
- Power supply issue or loose connection
- Account not linked correctly
- Too many devices causing network congestion
- Interference from other wireless devices
Most fixes happen in the first 3 steps.
Avoid plugging in heaters or AC units - high-draw devices kill smart plugs quickly.
Step-by-Step Solution
Listen for the relay click
When you toggle the Insignia smart plug on or off (via the app or physical button), you should hear a faint click from the internal relay. If the click happens but the connected device does not turn on: the device itself may be the issue (turned off at its own switch, blown fuse, or unplugged). Test by plugging a different device into the smart plug. If the click does not happen: the relay is not receiving the signal.
Check the connected device
Some devices have their own power switches that must be in the 'on' position for the smart plug to control them. A lamp plugged into a smart plug must have its own switch turned on — the smart plug controls power to the outlet, but if the lamp's switch is off, it stays off regardless. Verify the connected device is set to its 'on' state so the smart plug can control its power.
Check plug load capacity
The Insignia smart plug is rated for 15A (1875W). If the connected device draws more than this (space heaters above 1500W, some power tools), the plug's overload protection may prevent switching. The plug clicks (relay attempts to close) but the protection circuit immediately opens. Reduce the load. Do not plug high-draw appliances into smart plugs not rated for them.
Power cycle the plug
If the plug makes clicking sounds but does not reliably switch: unplug it from the wall for 30 seconds. Plug it back in. The relay resets. Test with the physical button first (bypasses WiFi issues). If the physical button works reliably, the issue is with app/WiFi connectivity. If the physical button also fails, the relay mechanism may be worn or stuck — common in plugs that have switched high-load devices thousands of times.
Replace a worn-out plug
Mechanical relays in smart plugs have a limited lifespan (typically rated for 100,000 cycles). If the plug has been switching a device multiple times daily for years, the relay contacts may be worn, causing intermittent switching failure. Symptoms: clicking without switching, intermittent connection, or buzzing sound from the plug. A worn relay cannot be repaired — replace the smart plug.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Insignia is Best Buy's brand - warranty coverage may apply if within purchase period.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- WiFi connection unstable or device too far from router
- Device firmware or app needs updating
- Device not properly set up during initial pairing
- Power supply issue or loose connection
- Account not linked correctly
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
Insignia provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Insignia Smart Plug.
Source: insigniaproducts.com
Need More Help? Insignia Support
Note: The contact information below connects you directly to Insignia's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
