Why Won't My Kohler DTV Shower Preset Temperature Save?
- Preset save confirmation step not completed after adjusting
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
Problem Description
Your Kohler DTV shower controller will not save the custom temperature preset for your personal shower profile. Every time you return to the preset the temperature defaults back to a previous value or to the factory default. The preset save procedure requires a specific sequence of holding the temperature controls and is frequently not completed fully, causing the changes to revert when the shower turns off.
Why This Happens in Real Homes
A DTV shower preset that won't stick is most often a save that never fully completed. The preset save is a deliberate two-step action - set the temperature, then hold the save control (or complete the save sequence in the Konnect app) until it confirms - and if you set the temperature and walk away, the change lives only for that session and reverts when the shower turns off. Completing the confirmation step is the fix in the majority of cases, and doing it consistently on either the controller touchscreen or the app (not half on each) avoids conflicting state.
Two other patterns explain the rest. Multiple household profiles can overwrite one another if presets aren't assigned to separate users, so giving each person their own profile keeps settings from clobbering. And a preset that resets specifically after a power interruption points to controller memory being cleared, which firmware updates have improved - so updating the DTV controller through Konnect is worth doing. If the saved number is right but the water runs off-target, that's a calibration offset rather than a save failure: recalibrate temperature, and confirm your inlet water is within the system's 32-49C operating range, since water outside that band limits what the valve can deliver.
Symptoms
- Temperature returns to the wrong setting after each session
- Preset resets to default after a controller power loss
- Temperature saved in the app doesn't match what's delivered
- One user's preset gets overwritten by another
- Konnect app shows the preset saved but the shower runs wrong
- Temperature only holds for the current session
- Save seems to complete but doesn't stick
- Preset drifts after a firmware update
Recognize these? Here's what usually causes it.
Common Causes
- Preset save confirmation step not completed after adjusting
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
- DTV controller firmware not updated (save bug)
- Konnect app not syncing with the controller
- Temperature sensor calibration offset skewing delivered temp
- Inlet water temperature outside the operating range
- Save performed on the controller and app inconsistently
Most fixes happen in the first 3 steps.
Do not set a DTV preset temperature above 42C if children use the shower. The DTV controller will deliver the programmed temperature precisely including dangerously high settings if they are saved.
Step-by-Step Solution
Complete the Preset Save Sequence Correctly
On the DTV Prompt controller set the water temperature to your desired value using the temperature controls. Then press and hold the preset icon for the user profile you want to save until the controller display shows a save confirmation. This hold must be maintained for at least 3 seconds. If you release early the new temperature is remembered only for the current session. The controller LED will flash or the display will show Saved when the preset is successfully stored to non-volatile memory.
Save Preset Via Kohler Konnect App
Open the Kohler Konnect app and go to your DTV shower device. Go to Shower Presets and select the user profile you want to update. Tap the temperature field and enter your preferred temperature. Tap Save or the checkmark icon to confirm. The app pushes the new preset to the DTV controller via WiFi. Wait 10 seconds after saving in the app before activating the preset to allow the sync to complete. Test by activating the preset and verifying the temperature on the controller display matches what you saved.
Update DTV Controller Firmware
Open the Kohler Konnect app and go to your DTV controller device settings. Check for available firmware updates and install them. Some firmware versions have known preset save bugs where temperature values are written to a volatile memory location that clears on power loss rather than to permanent storage. After the firmware update redo your temperature preset saves in the app and verify they persist through a controller power cycle.
Assign Separate User Profiles
If multiple household members share the DTV shower and one user keeps finding their preset changed the profiles may not be properly separated. In the Kohler Konnect app make sure each user has their own distinct profile with a unique name. The DTV controller stores presets per profile and if two users are assigned to the same profile their temperature preferences will overwrite each other. Create a new named profile for each household member and re-enter their preferred temperature.
Verify Water Supply Temperature Range
Kohler DTV controllers require the cold water inlet to be below 30C and the hot water inlet to be between 40C and 60C for temperature regulation to function correctly. If the hot water supply temperature has changed due to a water heater adjustment the controller may not be able to reach the saved preset temperature and will deliver the nearest achievable temperature instead. Adjust your water heater to 49C which is within the DTV operating range for accurate preset delivery.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Schedules that skip randomly are usually a daylight-saving holdover — delete and recreate the schedule to clear the corrupted entry.
Program your most frequently used DTV preset as Profile 1 so it activates with a single button press rather than requiring profile selection. This reduces morning shower preparation time significantly.
Thermostat issues that keep returning are often caused by stale backup-battery memory holding old settings across power cycles without the user realising.
- Preset save confirmation step not completed after adjusting
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
- DTV controller firmware not updated (save bug)
- Konnect app not syncing with the controller
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Kohler DTV Prompt Smart Shower owners.
As an Amazon Associate we earn from qualifying purchases.
Official Manufacturer Manual
Kohler provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Kohler DTV Prompt Smart Shower.
Source: kohler.com
Need More Help? Kohler Support
Note: The contact information below connects you directly to Kohler's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
