Why Won't My Kohler DTV Shower Preset Temperature Save?
- Preset save confirmation step not completed after adjusting temperature
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
Problem Description
Your Kohler DTV shower controller will not save the custom temperature preset for your personal shower profile. Every time you return to the preset the temperature defaults back to a previous value or to the factory default. The preset save procedure requires a specific sequence of holding the temperature controls and is frequently not completed fully, causing the changes to revert when the shower turns off.
Symptoms
- DTV shower temperature returns to wrong setting after each session
- Personal preset resets to default temperature after controller power loss
- Temperature saved in app does not match what the controller delivers
- Preset saved by one user is overwritten by another user automatically
- Kohler Konnect app shows preset saved but shower runs at wrong temperature
- Temperature only saves for the current session and not permanently
Recognize these? Here's what usually causes it.
Common Causes
- Preset save confirmation step not completed after adjusting temperature
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
- DTV controller firmware not updated causing save failure
- Kohler Konnect app syncing issue between app profile and controller
- Temperature sensor calibration offset changing the delivered temperature
Most fixes happen in the first 3 steps.
Do not set a DTV preset temperature above 42C if children use the shower. The DTV controller will deliver the programmed temperature precisely including dangerously high settings if they are saved.
Step-by-Step Solution
Complete the Preset Save Sequence Correctly
On the DTV Prompt controller set the water temperature to your desired value using the temperature controls. Then press and hold the preset icon for the user profile you want to save until the controller display shows a save confirmation. This hold must be maintained for at least 3 seconds. If you release early the new temperature is remembered only for the current session. The controller LED will flash or the display will show Saved when the preset is successfully stored to non-volatile memory.
Save Preset Via Kohler Konnect App
Open the Kohler Konnect app and navigate to your DTV shower device. Go to Shower Presets and select the user profile you want to update. Tap the temperature field and enter your preferred temperature. Tap Save or the checkmark icon to confirm. The app pushes the new preset to the DTV controller via WiFi. Wait 10 seconds after saving in the app before activating the preset to allow the sync to complete. Test by activating the preset and verifying the temperature on the controller display matches what you saved.
Update DTV Controller Firmware
Open the Kohler Konnect app and go to your DTV controller device settings. Check for available firmware updates and install them. Some firmware versions have known preset save bugs where temperature values are written to a volatile memory location that clears on power loss rather than to permanent storage. After the firmware update redo your temperature preset saves in the app and verify they persist through a controller power cycle.
Assign Separate User Profiles
If multiple household members share the DTV shower and one user keeps finding their preset changed the profiles may not be properly separated. In the Kohler Konnect app ensure each user has their own distinct profile with a unique name. The DTV controller stores presets per profile and if two users are assigned to the same profile their temperature preferences will overwrite each other. Create a new named profile for each household member and re-enter their preferred temperature.
Verify Water Supply Temperature Range
Kohler DTV controllers require the cold water inlet to be below 30C and the hot water inlet to be between 40C and 60C for temperature regulation to function correctly. If the hot water supply temperature has changed due to a water heater adjustment the controller may not be able to reach the saved preset temperature and will deliver the nearest achievable temperature instead. Adjust your water heater to 49C which is within the DTV operating range for accurate preset delivery.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Schedules that skip randomly are usually a daylight-saving holdover — delete and recreate the schedule to clear the corrupted entry.
Program your most frequently used DTV preset as Profile 1 so it activates with a single button press rather than requiring profile selection. This reduces morning shower preparation time significantly.
Thermostat issues that keep returning are often caused by stale backup-battery memory holding old settings across power cycles without the user realising.
- Preset save confirmation step not completed after adjusting temperature
- Controller memory cleared after a power interruption
- Multiple user presets conflicting and overwriting each other
- DTV controller firmware not updated causing save failure
- Kohler Konnect app syncing issue between app profile and
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
Kohler provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Kohler DTV Prompt Smart Shower.
Source: kohler.com
Need More Help? Kohler Support
Note: The contact information below connects you directly to Kohler's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
