How to Fix Inovelli Switch Not Reporting Power State
- Reporting config drift
- Entity cache stale
- Post-update interview missing
Problem Description
Unexpected battery drain on the Inovelli Inovelli State Reporting almost always traces back to a single misconfigured setting — the steps below identify and fix the most common ones.
Symptoms
- State stale in app
- Automation condition fails
- Manual control works
Recognize these? Here's what usually causes it.
Common Causes
- Reporting config drift
- Entity cache stale
- Post-update interview missing
Most fixes happen in the first 3 steps.
Do not assume old reporting defaults remain after firmware upgrades.
Tools & Requirements
Step-by-Step Solution
Re-interview device
Refresh capabilities and state-reporting metadata in platform.
Set reporting parameters
Enable expected instant/interval report settings.
Validate in logs
Confirm on/off changes emit matching state events.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If drain continues after replacing batteries, check the event history — a stuck-open sensor or rapid polling loop burns through batteries in days.
Post-update re-interview prevents many state desync issues.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Reporting config drift
- Entity cache stale
- Post-update interview missing
Before you go — try one of these (they fix most cases).
Need More Help? Inovelli Support
Note: The contact information below connects you directly to Inovelli's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.