How to Fix Sonoff Device Not Appearing in Shared Home
- Share not accepted by the recipient
- Sharing set at the wrong level (device vs home)
- Recipient on a different account
Problem Description
You shared your SONOFF device or Home in eWeLink with a family member, but they cannot see the device in their app. The invitation may be pending, the accounts may be on different server regions (Americas vs. Europe), or the device was added before the Home was created and is not assigned to the shared Home. Shared users with 'Guest' permissions can also see devices but not control them.
Why This Happens in Real Homes
A SONOFF not appearing in a shared home usually means the sharing step didn't fully complete — the recipient hasn't accepted the invitation, the wrong sharing level was used, or the share went to a different account. eWeLink sharing requires the recipient to accept and be on their own eWeLink account.
Confirm the recipient accepted the share invitation and is signed into the eWeLink account you shared to, then have them pull to refresh (and update the app). Check you shared at the right level — a whole home versus a single device — with the needed permissions. Re-send the share to the correct account if it went astray. Once accepted and refreshed, the device shows up in their app.
Symptoms
- Shared device not appearing
- Device missing after sharing
- Shared home empty
- Recipient can't see the device
- Sharing didn't work
- Device absent for the second user
- Share accepted but no device
- Missing shared device
Recognize these? Here's what usually causes it.
Common Causes
- Share not accepted by the recipient
- Sharing set at the wrong level (device vs home)
- Recipient on a different account
- App out of date / cache
- Not refreshed after sharing
- Permission not granted
- Wrong contact shared to
- Sync delay
Most fixes happen in the first 3 steps.
Do not assume new devices auto-propagate to all shared users.
Tools & Requirements
Step-by-Step Solution
Check how device sharing works in eWeLink
eWeLink has two sharing methods: Account Sharing and Home Sharing. Account Sharing (legacy): the device owner taps Share on a specific device and enters the other person's eWeLink account email/phone. Home Sharing (newer): the owner creates a Home in eWeLink, adds devices to it, then invites family members to the Home. Family members see all devices in the shared Home automatically. If you used Account Sharing but the other person does not see the device, check which method you actually used.
Re-send the sharing invitation
Open eWeLink > Profile > Home Management > select your Home > Members. Check if the invited person appears as a member. If they show as 'Pending': they did not accept the invitation. The invitation appears as a notification in their eWeLink app — they need to open eWeLink, check the notification bell icon at the top, and accept the Home invitation. If the invitation expired (they are no longer in the list), remove them and re-invite using their eWeLink account email or phone number.
Make sure both accounts are on the same server region
eWeLink has separate server regions: China, Asia, Americas, Europe. If the device owner registered on the Americas server and the shared user registered on the Europe server, sharing does not work — they cannot see each other's invitations. Both accounts must be on the same region. Check your region: eWeLink > Profile > Account > Region. If the regions differ, one person needs to create a new account on the correct region. You cannot change the region of an existing account.
Check device permissions for the shared user
Home members can have different permission levels. The Home owner has full control. Shared members may have limited permissions depending on how the owner configured sharing. In eWeLink > Home Management > Members > tap the shared member: check their role. 'Admin' has full control, 'Member' can control but not configure, 'Guest' has view-only. If the shared user can see the device but cannot control it, upgrade their role to Member or Admin.
Remove and re-add the device to the shared Home
If a device was added to the owner's account before the Home was created, it might not be assigned to the shared Home. Open eWeLink > tap the device > ··· > Move to Home > select the correct shared Home. The device then becomes visible to all Home members. If the device does not show the 'Move to Home' option, it may be on older firmware that does not support Home grouping — update the device firmware first.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If this comes back after following these steps, check whether a recent app or firmware update reset a default setting — the fix works, but the setting gets reverted silently.
Shared-home permission audits prevent hidden access gaps.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Share not accepted by the recipient
- Sharing set at the wrong level (device vs home)
- Recipient on a different account
- App out of date / cache
- Not refreshed after sharing
Before you go — try one of these (they fix most cases).
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Official Manufacturer Manual
SONOFF provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Sonoff Shared Home Visibility.
Source: sonoff.tech
Need More Help? SONOFF Support
Note: The contact information below connects you directly to SONOFF's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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