Why Is My Aqara G3 Hub Camera Not Recording Events

Problem Description

If the G3 hub is not recording events, recording settings or storage may be the issue. This guide enables recording and checks storage health.

Why This Happens in Real Homes

If the G3 hub is not recording events, recording settings or storage may be the issue. This guide enables recording and checks storage health. In day-to-day use, this usually looks like No clips saved; Live view works; Motion alerts arrive.

Most cases trace back to Recording disabled; SD card not formatted; Storage full. The fix works best when you go step by step instead of changing multiple settings at once.

A practical order for this issue is: Check Recording Settings -> Inspect Storage -> Free Space -> Enable Motion. After each step, test the exact behavior that was failing so you can confirm what actually solved it.

Symptoms

• No clips saved
• Live view works
• Motion alerts arrive
• SD card installed
• Cloud plan active
• Recording toggle off

Recognize these? Here's what usually causes it.

Common Causes

• Recording disabled
• SD card not formatted
• Storage full
• Motion detection off
• Firmware outdated
• Privacy mode enabled

Tools & Requirements

Step-by-Step Solution

1

Enable Event Recording in the Aqara App

Open the Aqara Home app, go to the G3 Hub camera settings, and verify that event recording is toggled on. The G3 can record motion events to a microSD card or Aqara cloud (with subscription). If recording is disabled, the camera provides live view only and does not save clips. Check both the local recording and cloud recording toggles.

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2

Check the microSD Card

The G3 hub stores video clips on a microSD card inserted in the slot on the back of the unit. Remove the card and check that it is a compatible format (FAT32 for cards up to 32GB, exFAT for larger). Reinsert the card firmly until it clicks. If the card is full, enable loop recording in settings so the G3 overwrites the oldest clips automatically.

3

Verify Motion Detection Sensitivity

In the Aqara app, go to the G3 camera settings and check the motion detection sensitivity. If set too low, the camera may not trigger recording for smaller movements. Set it to Medium or High. Also check if detection zones are configured — if a zone excludes the area where motion occurs, no events will be recorded for that area.

4

Free Up Storage Space

If the microSD card is full and loop recording is disabled, the G3 stops recording new events. In the Aqara app, go to the camera storage settings and either delete old clips manually or enable the overwrite option. For cloud recording, check your Aqara Cloud subscription status and available storage quota.

5

Update the G3 Hub Firmware

Open the Aqara Home app, go to the G3 device page, and check for firmware updates under Device Settings > Firmware. Older firmware versions have known bugs with event detection and recording reliability. The update takes 5-10 minutes and the hub will restart automatically. Do not unplug the hub during the update.

Quick Solutions

Still having issues? This is usually the deeper cause below.

Need More Help? Aqara Support

Note: The contact information below connects you directly to Aqara's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.