How Do I Reset My JellyFish Lighting Controller to Factory Settings?
- Persistent connection/config problems
- Changing WiFi networks
- Transferring ownership
Problem Description
A full factory reset of the JellyFish Pro 2 controller is sometimes necessary when the controller becomes unresponsive to app commands, cannot be reached via its hotspot, or is being transferred to a new owner or property.
Why This Happens in Real Homes
A full factory reset of the JellyFish Pro 2 controller wipes its settings — WiFi, zones, and configuration — so you can set it up fresh, which is the fix for persistent connection or configuration problems or when moving to a new network. Because zone layouts are created in the Designer App during professional installation, note or back up that configuration first if you can.
Perform the reset using JellyFish's documented procedure for the Pro 2 (the exact button or sequence), then re-provision it to a 2.4GHz WiFi network, re-establish your zones in the Designer App, and rebuild schedules in the Cloud App. Update firmware afterward. Since these are professionally-installed systems, it's often worth contacting JellyFish or your installer before a full reset so the zone configuration is preserved or recreated correctly.
Symptoms
- Need to factory reset the controller
- Reset the Pro 2 controller
- Full reset required
- Clearing the controller
- Reset before re-setup
- Controller reset questions
- Wipe the controller
- Reset to defaults
Recognize these? Here's what usually causes it.
Common Causes
- Persistent connection/config problems
- Changing WiFi networks
- Transferring ownership
- Controller unresponsive/misbehaving
- Corrupted settings
- Preparing for a clean re-setup
- Zones/config need clearing
- Onboarding repeatedly fails
Most fixes happen in the first 3 steps.
A factory reset is irreversible. All zone assignments, WiFi credentials, custom patterns, and schedules will be permanently deleted. Only perform a factory reset if other troubleshooting steps have failed and you have documented your current configuration or confirmed your dealer has it on file.
Tools & Requirements
Step-by-Step Solution
Try WiFi Reset Before Factory Reset
A full factory reset should be a last resort. Many issues that seem to require a reset can be resolved by connecting directly to the controller hotspot and running a WiFi Setup from the Designer App. A full reset deletes all zone configurations.
Document Your Zone Setup Before Resetting
Before performing a factory reset, take screenshots of your zone names, which ports are used for each zone, and any custom schedule times. This will dramatically speed up reconfiguration.
Contact Your Dealer
Most JellyFish authorized dealers keep a record of your installation configuration. A quick call to your dealer before resetting could save you significant setup time — they may be able to remotely assist or provide your original zone configuration file.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If flickering only happens on dimming, the issue is almost always the dimmer's minimum-load setting, not the bulb — it's drawing less current than the dimmer expects.
Most JellyFish authorized dealers keep your original installation configuration on file. Before performing a factory reset, call your dealer — they may be able to restore your full zone setup quickly using their saved installation file, saving you significant reconfiguration time.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Persistent connection/config problems
- Changing WiFi networks
- Transferring ownership
- Controller unresponsive/misbehaving
- Corrupted settings
Before you go — try one of these (they fix most cases).
Official Manufacturer Manual
JellyFish Lighting provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your JellyFish Lighting System.
Source: jellyfishlighting.com
Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
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