How Do I Reset My JellyFish Lighting Controller to Factory Settings?
- Corrupted configuration data from a failed firmware update
- Controller being transferred to a new property or owner
- Persistent app communication failure that cannot be resolved through WiFi reset alone
Problem Description
A full factory reset of the JellyFish Pro 2 controller is sometimes necessary when the controller becomes unresponsive to app commands, cannot be reached via its hotspot, or is being transferred to a new owner or property.
Symptoms
- Controller is completely unresponsive to both Designer App and Cloud App
- Controller hotspot is not visible in phone WiFi settings
- Controller display is frozen or shows an error that cannot be cleared
- Lights are stuck on a single color or pattern and ignore all commands
- Controller was purchased second-hand and needs to be cleared of the previous owner's settings
Recognize these? Here's what usually causes it.
Common Causes
- Corrupted configuration data from a failed firmware update
- Controller being transferred to a new property or owner
- Persistent app communication failure that cannot be resolved through WiFi reset alone
- Controller became unreachable after an incorrect network configuration was saved
Most fixes happen in the first 3 steps.
A factory reset is irreversible. All zone assignments, WiFi credentials, custom patterns, and schedules will be permanently deleted. Only perform a factory reset if other troubleshooting steps have failed and you have documented your current configuration or confirmed your dealer has it on file.
Tools & Requirements
Step-by-Step Solution
Try WiFi Reset Before Factory Reset
A full factory reset should be a last resort. Many issues that seem to require a reset can be resolved by connecting directly to the controller hotspot and running a WiFi Setup from the Designer App. A full reset deletes all zone configurations.
Document Your Zone Setup Before Resetting
Before performing a factory reset, take screenshots of your zone names, which ports are used for each zone, and any custom schedule times. This will dramatically speed up reconfiguration.
Contact Your Dealer
Most JellyFish authorized dealers keep a record of your installation configuration. A quick call to your dealer before resetting could save you significant setup time — they may be able to remotely assist or provide your original zone configuration file.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If flickering only happens on dimming, the issue is almost always the dimmer's minimum-load setting, not the bulb — it's drawing less current than the dimmer expects.
Most JellyFish authorized dealers keep your original installation configuration on file. Before performing a factory reset, call your dealer — they may be able to restore your full zone setup quickly using their saved installation file, saving you significant reconfiguration time.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Corrupted configuration data from a failed firmware update
- Controller being transferred to a new property or owner
- Persistent app communication failure
- Controller became unreachable after an incorrect network configuration was
Before you go — try one of these (they fix most cases).
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Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.