- Zone setup was not completed during installation
- The installer only configured a single zone for the entire system
- A new controller was added and zones have not been configured yet
Problem Description
After a new JellyFish Lighting installation, setting up zones correctly allows independent control of different sections of the home — such as the front roofline, side eaves, and landscape lights — as separate controllable groups.
Symptoms
- Lights are on but all sections respond as one group with no independent control
- App shows no zones configured or shows a single default zone
- User wants to run different colors on the front versus sides of the home
- User wants the back porch lights on a different schedule than the roofline
Recognize these? Here's what usually causes it.
Common Causes
- Zone setup was not completed during installation
- The installer only configured a single zone for the entire system
- A new controller was added and zones have not been configured yet
- Zone setup was done via Designer App but not synced to the Cloud App account
Most fixes happen in the first 3 steps.
Zone names and assignments in the Designer App are stored on the controller. If you factory reset the controller, all zone assignments are erased and must be reconfigured from scratch. Always document your zone port assignments before performing any reset.
Tools & Requirements
Step-by-Step Solution
Ask Your Installer for a Zone Map
A good JellyFish authorized dealer will leave you with a zone map showing which controller port corresponds to which section of lights. If you did not receive one, ask your dealer to provide it — this eliminates guessing which port number to assign to which zone name.
Zone Test Before Naming
To verify which port controls which lights, temporarily turn on just Port 1 from the Designer App at full brightness. Walk outside and see which lights come on. That section is Zone 1 (Port 1). Repeat for each port. This takes 5 minutes and prevents zone misassignment.
Cloud App Is the Permanent Control Interface
After completing zone setup in the Designer App, all daily control and scheduling should be done through the Cloud App. The Designer App is not needed again unless you need to reconfigure WiFi, add zones, or perform a factory reset.
Quick Solutions
Still having issues? This is usually the deeper cause below.
If flickering only happens on dimming, the issue is almost always the dimmer's minimum-load setting, not the bulb — it's drawing less current than the dimmer expects.
Ask your JellyFish authorized dealer to provide a zone map showing which controller port connects to which section of lights. This reference document eliminates guesswork during any future troubleshooting or reconfiguration.
This issue almost always looks more complex than it is — the majority of cases trace back to a single setting, a stale credential, or a default that shipped wrong.
- Zone setup was not completed during installation
- The installer only configured a single zone for the
- A new controller was added and zones have not
- Zone setup was done via Designer App but not
Before you go — try one of these (they fix most cases).
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Need More Help? JellyFish Lighting Support
Note: The contact information below connects you directly to JellyFish Lighting's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.

