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JellyFish Lighting

JellyFish Lighting Smart Lighting Troubleshooting

Find solutions for common JellyFish Lighting smart lighting problems. Step-by-step guides to get your devices working again.

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Browse 26 troubleshooting guides for JellyFish Lighting smart lighting. Each guide targets a specific problem — from initial setup and connectivity issues to performance drops and error codes — with step-by-step instructions, difficulty ratings, and estimated repair times. Select a guide below to start fixing your JellyFish Lighting device.

JellyFish Lighting is America's leading permanent outdoor LED lighting company, transforming homes and commercial properties with year-round color-changing illumination. Founded in 2016 by Brice Groves in Draper, Utah, the company builds on deep IoT expertise — including the founding team's work on ...

Troubleshooting Guides (26)

Why Are My JellyFish Lights Showing the Wrong Colors?

Device: JellyFish Lighting System (JellyFish RGBIC-RD / Mark5 Track Light)

JellyFish RGBIC track lights display incorrect colors — for example, showing green when red was selected, producing a muddy or shifted hue, or displaying a single channel color (pure red, green, or blue only) instead of a blended color.

medium 10-20 minutes (dealer visit may be needed) 126 views

Why Is My JellyFish Lighting Controller Not Connecting to WiFi?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

The JellyFish Lighting Pro 2 controller fails to establish or maintain a WiFi connection, causing the Cloud App to report the controller as offline and all lights to become unresponsive to remote commands.

hard 15-30 minutes 106 views

How Do I Set Up Zones on a New JellyFish Lighting Installation?

Device: JellyFish Lighting System (JellyFish Designer App / Cloud App / Pro 2 Controller)

After a new JellyFish Lighting installation, setting up zones correctly allows independent control of different sections of the home — such as the front roofline, side eaves, and landscape lights — as separate controllable groups.

medium 20-40 minutes 100 views

Why Is My JellyFish Lighting Controller Power Light Not Turning On?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

The JellyFish Pro 2 controller shows no power indicator, its front panel display is completely dark, and the connected lights are unresponsive — indicating the controller is not receiving power or has experienced an internal fault.

medium 10-20 minutes 95 views

Why Do My JellyFish Lights Stay On After the Schedule Says Off?

Device: JellyFish Lighting System (JellyFish Cloud App / Pro 2 Controller)

JellyFish lights remain illuminated past their configured Off schedule time, burning through the night or past sunrise, indicating a schedule configuration error, a schedule conflict, or a manual override that was not cleared.

easy 5-15 minutes 90 views

Why Does My JellyFish Lighting Controller Keep Going Offline?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

The JellyFish controller connects to WiFi intermittently but repeatedly drops offline throughout the day or night, causing the Cloud App to lose control of the lights even though the lights themselves continue running the last scheduled pattern.

medium 15-30 minutes 85 views

Why Won't My JellyFish Controller Connect to 5GHz WiFi?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

The JellyFish Pro 2 controller cannot connect to 5GHz WiFi networks by design. The controller's radio hardware only supports 2.4GHz. Attempting to configure it on a 5GHz-only or combined network that prioritizes 5GHz will result in a permanent offline state.

easy 10-20 minutes 74 views

How Do I Fix Zones That Won't Respond in the JellyFish Lighting App?

Device: JellyFish Lighting System (JellyFish Cloud App / Pro 2 Controller)

One or more zones in the JellyFish Cloud App do not respond to commands — tapping a color, pattern, or on/off control for the zone has no visible effect on the lights, even though other zones on the same controller work normally.

medium 15-25 minutes 72 views

Why Is the JellyFish Cloud App Showing My Lights as Offline When They're On?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

The JellyFish Cloud App displays the controller as Offline while the lights are visibly active and running a pattern. This discrepancy between the app status and actual light state causes confusion and prevents remote control from working.

medium 10-20 minutes 72 views

How Do I Set Up Sunrise/Sunset Automation in the JellyFish Lighting App?

Device: JellyFish Lighting System (JellyFish Cloud App)

The JellyFish Cloud App supports automatic sunrise and sunset-based schedule triggers that adjust daily based on your location. Setting these up correctly ensures lights always activate at dusk and deactivate at dawn without needing manual seasonal adjustments.

easy 5-10 minutes 70 views

Why Won't My JellyFish Lights Respond to Alexa Voice Commands?

Device: JellyFish Lighting System (JellyFish Cloud App / Amazon Alexa Skill)

After linking JellyFish Lighting to Amazon Alexa, voice commands such as "Alexa, turn on JellyFish Lights" have no effect on the lights, or Alexa responds with an error message indicating it cannot reach the device.

medium 10-15 minutes 59 views

Why Is a Section of My JellyFish Track Lighting Not Working?

Device: JellyFish Lighting System (JellyFish Mark5 Track Light / RGBIC-RD)

One or more sections of a permanently installed JellyFish track light run are completely dark while adjacent sections function normally — indicating a physical break in the light run, a zone configuration issue, or a controller port failure.

medium 15-30 minutes 58 views

Why Are My JellyFish Lights Flickering or Dimming Randomly?

Device: JellyFish Lighting System (JellyFish Mark5 Track Light / Pro 2 Controller)

JellyFish lights that flicker, pulse, or dim unexpectedly during operation indicate a power delivery problem, a loose connection, or a wiring issue somewhere between the controller output and the affected light section.

medium 15-30 minutes (dealer visit may be required) 56 views

Why Are My JellyFish Lights Blinking Every 5 Seconds?

Device: JellyFish Lighting System (JellyFish RGBIC-RD / Mark5 Track Light)

JellyFish track lights that repeatedly blink on briefly every 5 seconds — regardless of the pattern selected — indicate a specific communication error between the controller and the light strip, typically a signal or power delivery issue at the hardware level.

medium 15-30 minutes 56 views

How Do I Fix Conflicts Between the JellyFish Designer App and Cloud App?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

When both the JellyFish Designer App and the JellyFish Cloud App are installed on the same phone or in simultaneous use by different household members, they can issue contradictory commands to the controller — causing erratic behavior, schedule overrides, and patterns that switch unexpectedly.

medium 10-20 minutes 54 views

How Do I Recover My JellyFish System After a Cloud Server Outage?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

JellyFish Lighting uses Amazon Web Services for its cloud backend. During rare outage events, all controllers lose cloud connectivity simultaneously. After the outage resolves, some controllers may require manual reconnection steps to re-establish their cloud link.

easy 5-15 minutes 53 views

How Do I Fix Dead Pixels on My JellyFish RGBIC Track Lighting?

Device: JellyFish Lighting System (JellyFish RGBIC-RD / Mark5 Track Light)

Individual LEDs or small clusters of LEDs on the JellyFish RGBIC track are completely dark (dead pixels) while the rest of the run functions normally. Dead pixels indicate failed LED chips or a broken signal data chain at that specific position in the track.

medium 15-30 minutes (section replacement by dealer) 50 views

How Do I Reconnect My JellyFish Controller After a Router or ISP Change?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

After replacing a router, switching internet providers, or changing WiFi network credentials, the JellyFish controller can no longer connect to the new network because it still has the old WiFi settings stored in memory.

medium 15-25 minutes 50 views

How Do I Connect JellyFish Lighting to Google Home?

Device: JellyFish Lighting System (JellyFish Cloud App / Google Home)

Connecting JellyFish Lighting to Google Home allows voice control through Google Assistant (on Nest speakers, displays, and Android devices) and integration into Google Home automation routines and scenes.

easy 10-15 minutes 47 views

How Do I Reset My JellyFish Lighting Controller to Factory Settings?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

A full factory reset of the JellyFish Pro 2 controller is sometimes necessary when the controller becomes unresponsive to app commands, cannot be reached via its hotspot, or is being transferred to a new owner or property.

medium 10-15 minutes + 30-60 minutes reconfiguration 43 views

Why Are My JellyFish Lighting Schedules Not Working?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

Your JellyFish Lighting scheduled lighting events are not firing — lights do not turn on, change patterns, or turn off at the configured times. JellyFish schedules are managed differently between the Designer App and Cloud App, and running both simultaneously is the most common cause of schedule conflicts.

medium 10-20 minutes 40 views

Why Did My JellyFish Holiday Lighting Schedule Disappear After an App Update?

Device: JellyFish Lighting System (JellyFish Cloud App)

After updating the JellyFish Cloud App to a new version, previously saved holiday lighting schedules — such as Christmas, Halloween, or Independence Day presets — no longer appear in the Schedules section or fail to trigger on their configured dates.

easy 10-15 minutes 35 views

Why Are All My JellyFish Lighting Zones Showing the Same Color?

Device: JellyFish Lighting System (JellyFish Cloud App / Pro 2 Controller)

All JellyFish lighting zones display the same color or pattern regardless of the individual zone settings configured in the app, making it impossible to run different patterns on different sides of the home simultaneously.

easy 5-15 minutes 34 views

Why Did My JellyFish Lighting Schedule Stop Running After Daylight Saving Time?

Device: JellyFish Lighting System (JellyFish Pro 2 Controller)

After daylight saving time (DST) changes in spring or fall, JellyFish lighting schedules shift by one hour or stop triggering entirely because the controller's internal clock did not update correctly or the schedule references an absolute time that no longer matches the intended lighting window.

easy 5-10 minutes 31 views

Why Does My JellyFish Lighting App Change All Calendar Event Off Times to 11 PM?

Device: JellyFish Cloud App Calendar Scheduler (JellyFish Cloud App, JellyFish Designer App)

You set a calendar event in the JellyFish Cloud app to turn lights off at, for example, 1 AM, and the moment you save it the off time silently rewrites itself to 11 PM. Every new calendar event behaves the same way. Reinstalling the app, power-cycling the controller, and deleting all calendar events do not fix it. Per JellyFish's official Schedules Troubleshooting article, this is almost always caused by the legacy JellyFish Designer app still running its own daily off-at-11pm schedule on the same controller and overriding the Cloud app.

easy 15-30 minutes 29 views

Why Are My JellyFish Lighting Zones Out of Sync With Each Other?

Device: JellyFish Lighting System (JellyFish Cloud App / Pro 2 Controller)

When running a synchronized multi-zone pattern or effect, different zones display the same pattern at different offsets in time — appearing to chase each other or run the same animation out of phase, rather than displaying a unified synchronized effect.

easy 5-15 minutes 26 views

Official JellyFish Lighting Support Resources