Does the Level Lock Support HomeKit Secure Video?
- Expecting video - HSV is a camera feature, not a lock feature
- Level Lock has no camera
- Level Lock+ supports HomeKit for lock/unlock only
Problem Description
You want to know if your Level Lock works with Apple HomeKit Secure Video. The Level Lock+ model supports HomeKit for lock/unlock control through Apple Home and Siri. Note that HomeKit Secure Video is a camera feature — the Level Lock integrates with HomeKit for lock control, not video recording.
Why This Happens in Real Homes
This is a common point of confusion: HomeKit Secure Video (HSV) is an Apple feature for cameras and video doorbells - it encrypts and records video to iCloud - so a lock, which has no camera, cannot support HSV. What the Level Lock+ does support is HomeKit for lock control: you can lock, unlock, check status, run automations, and use Siri through Apple Home. So the honest answer to 'does the Level Lock support HomeKit Secure Video' is no, because there's no video involved, but yes it integrates with HomeKit for everything a lock does.
If you want both a HomeKit-controlled Level lock and HomeKit Secure Video, they're two separate products: the Level Lock+ for the door, and a HomeKit-compatible camera or video doorbell for the video (that camera provides HSV, recording to iCloud). For the lock side, remote control and automations require an Apple home hub - a HomePod or Apple TV left at home - since the Level Lock+ pairs to HomeKit over Bluetooth and needs the hub as the bridge to reach it when you're away. Keep the lock within Bluetooth range of a home hub, on current firmware, with a fresh CR2 battery, and its HomeKit lock control is reliable - just don't expect camera features from it.
Symptoms
- Wondering if the lock supports HomeKit Secure Video
- Looking for video recording from the lock
- Lock works in Apple Home for lock/unlock
- Siri controls the lock
- Confused about HSV vs HomeKit lock control
- Want camera features from a lock
- Setting up the Level Lock+ in Apple Home
- Lock control works but no video
Recognize these? Here's what usually causes it.
Common Causes
- Expecting video - HSV is a camera feature, not a lock feature
- Level Lock has no camera
- Level Lock+ supports HomeKit for lock/unlock only
- Confusing HomeKit with HomeKit Secure Video
- Needing an Apple home hub for remote lock control
- Lock paired over Bluetooth to HomeKit
- Firmware out of date
- No home hub for automations
Most fixes happen in the first 3 steps.
Always keep a physical backup key accessible outside your home in case of total lock failure. Never perform a factory reset while locked out as this may disable all electronic access. Ensure battery level is above 50 percent before firmware updates to prevent corruption.
Tools & Requirements
Step-by-Step Solution
Check HomeKit compatibility for your Level Lock model
The Level Lock and Level Bolt support Apple HomeKit for lock/unlock control and automation. However, the Level Lock does not have a camera — HomeKit Secure Video is Apple's camera recording feature. If you want to pair a camera at your door with your Level Lock: use a separate HomeKit-compatible camera (like the Eve Outdoor Cam or Logitech Circle View) and create HomeKit automations that link camera events with lock actions.
Add the Level Lock to Apple Home
In the Level app, go to lock Settings > Smart Home Integrations > Apple HomeKit. Follow the prompts to add the lock to Apple Home. Scan the HomeKit setup code (printed on the lock card or in the Level app). The lock appears in the Home app as a lock accessory. You can then lock/unlock from the Home app, use Siri ('Hey Siri, lock the front door'), and include the lock in HomeKit scenes and automations.
Create automations linking camera and lock
In the Home app, create automations that tie your door camera to the Level Lock. Example: 'When the front door camera detects a person, send a notification with the camera feed and unlock options.' Another example: 'When the Level Lock is unlocked, start recording on the front door camera.' These automations run through your Apple home hub (HomePod, HomePod mini, or Apple TV) and work even when your phone is away.
Set up lock notifications through HomeKit
In the Home app, go to the Level Lock settings > Status and Notifications. Enable notifications for lock and unlock events. You receive a push notification every time the door is locked or unlocked, with the time and which user triggered it. Combined with a HomeKit camera at the door, you get both a visual feed and a lock event log — this replicates most of what a built-in smart lock camera would do.
Fix HomeKit connection issues
If the Level Lock shows 'No Response' in the Home app: check that your home hub (HomePod/Apple TV) is online and on the same network as your phone. The Level Lock connects to HomeKit via Bluetooth through the home hub. Restart the home hub (unplug for 10 seconds). If the lock still shows No Response, remove it from the Home app and re-add it through the Level app's HomeKit integration settings.
Quick Solutions
Still having issues? This is usually the deeper cause below.
Camera issues that start suddenly almost always trace back to an upload bandwidth drop — run a speed test before assuming hardware failure.
Set up auto-lock to engage 30 seconds after the door closes so you never accidentally leave it unlocked. Create temporary access codes for guests and service workers that automatically expire after a set time period.
Most smart lock failures people label as hardware issues turn out to be a code wiped during a sync, or a setting reset nobody remembers triggering.
- Expecting video - HSV is a camera feature, not
- Level Lock has no camera
- Level Lock+ supports HomeKit for lock/unlock only
- Confusing HomeKit with HomeKit Secure Video
- Needing an Apple home hub for remote lock control
Before you go — try one of these (they fix most cases).
Most popular upgrades chosen by Level Lock Plus owners.
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Official Manufacturer Manual
Level Lock provides official product documentation through their online manual rather than downloadable PDF. Access setup guides, troubleshooting steps, and product specifications for your Level Lock Plus.
Source: level.co
Need More Help? Level Lock Support
Note: The contact information below connects you directly to Level Lock's official customer support team, not Trunetto. They can help with warranty claims, device replacements, and advanced technical issues.
How Does Level Lock Compare?
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